New product dramatically improves workforce efficiency and optimises performance for agents, supervisors and managers

New Iphinity Call Centre and Iphinity Workforce Management provide affordable, turnkey solutions for small and medium-sized contact centres

New architecture extends Aspect's vision of joining best-of-breed, proven technologies into multi-product solutions allowing customers to transition to IP at their own pace

New Scheduled Callback capabilities provide contact centre benefits even after the call

Aspect Communications Corporation (Nasdaq: ASPT), the contact centre expert, announced that a judging panel for the International Call Centre Management (ICCM) Conference and Exposition in Chicago, presented top honours to the Aspect IP Contact Suite as B

- Aspect eWFM v.6 balances needs of contact centre staff with business requirements for better bottomline results -

Aspect Communications Corporation (Nasdaq: ASPT), the contact centre specialists, has announced that its Enterprise Contact Server has received IBM ClusterProven validation on Microsoft Windows 2000 Advanced Server.

Convergence of voice and data in contact centres will help companies reduce costs and improve the customer experience