Genesys Mobile Customer Engagement Strategy evolves companies from transactional, self-service only apps to the mobile customer conversations

Alcatel-Lucent updates its leading SMB communications platform with multimedia communication and collaboration OmniPCX Office Rich Communication Edition Release 8 adds SIP and WLAN capabilities for a new generation of employee and customer engagement

​ Sydney, Australia – February 8, 2010 – Genesys Telecommunications Laboratories, a software unit of Alcatel-Lucent, announced that it has joined the Cisco Developer Network as a registered developer within the Unified Communications technology c

​ SYDNEY, December 8, 2009 — Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), received Dimension Data’s New South Wales ‘Vendor of the Year’ award.

Businesses in Australia, New Zealand, and India lose a combined USD$5.6 billion in revenue due to inability to meet customer expectations

New approach to contact centre training offers skills to engage customers in Quality Conversations

New approach to contact centre training offers skills to engage customers in Quality Conversations

Survey of regional companies shows APAC aims higher, but still suffers significant gaps between CEO promises and the customer experience

Survey of regional companies shows APAC aims higher, but still suffers significant gaps between CEO promises and the customer experience

Survey of regional companies shows APAC aims higher, but still suffers significant gaps between CEO promises and the customer experience