CRM leader provides compelling alternative to uncertain future

Centralised, responsive information centres optimise student recruitment and retention while reducing administrative costs

RightNow Technologies, provider of hosted customer service and support solutions, today announced that it has joined the Network Advertising Initiative's (NAI) Email Service Provider Coalition (ESPC) to support legitimate marketers' fight against spam.

Customer service solution enables consumer service facility consolidation and 93% Self-Service Rate for CUB

Company adds Mandarin, Cantonese and simplified dialects to bring total language count to 17

eService leader cited for successful commercial application of multiple AI technologies in eService centre app

Leading audio and video entertainment equipment provider reaps the benefits of online customer service

Web support sections find ready answer to email overloads

RightNow Technologies, provider of eService solutions expertise has launched its best practices ProServices offering.