Acquisition Adds Social Commerce Capabilities to Company’s Vision and Delivery of Omnichannel Customer Experience

Top-Three Global Credit Card Issuer Expects Service to Handle 10 Million Transactions Annually; Customers Seeing Greater than 80 Percent Adoption, Significant Improvement in Customer Satisfaction, over 90 Percent Task Completion Rates

[24]7, the intuitive consumer experience company, today announced that FERME Insurance, a business and agricultural insurance specialist and an accredited authorised representative of CGU Insurance, has deployed [24]7 Assist, a new live predictive web cha

Breakthrough Sales and Customer Service Results Delivered by a Simplified Cross-Channel Experience, Powered by Big Data and Prediction

Report Highlights [24]7’s Big Data Predictive Analytics, Outcome-Based Model, and Machine Learning to Improve the Customer Experience