Partnership helps enterprises and contact centres more effectively and efficiently route and report on social media content

Enhancements to Automated Dialler Helps Credit and Collection Agencies Increase Efficiencies, Reduce Costs, and Maintain Compliance

Rapid and smooth Council deployment achieved by CallTime Solutions

Sydney, 19 August, 2010 – Medibank Health Solutions – Telephone & Online Services has announced that it will deploy the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), acro

Sydney, 13 October 2010 – Toowoomba Regional Council (TRC) in Queensland will deploy the Interactive Intelligence (Nasdaq: ININ), all-in-one IP communications software suite, Customer Interaction Center (CIC), at its new customer service call centre due

Sydney, 15 November 2010 – Cellarmasters, Australia’s largest direct wine retailer, will deploy the Interactive Intelligence (Nasdaq: ININ), all-in-one IP communications software suite, Customer Interaction Center (CIC), at its new contact centre in S

Company provides web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business

Solution designed to streamline communications for contact centre agents and business users

Customers can now increase employee productivity using a single desktop interface for interaction control and more; announcement made at Dreamforce 2010 where cloud computing leaders converged

Solution designed to increase employee productivity and improve customer service