Dimension Data Australia is deploying a multi-channel Customer Service solution for Vodafone Australia's customer service division. The solution develops a virtual contact centre environment for inbound and outbound calls, multi-media capability through t

Australian contact centres can compete successfully on the world stage, according to findings from the eighth Merchants Global Contact Centre Benchmarking Report, launched today by Dimension Data.

Dimension Data Australia has today announced that its executive chairman, David Shein, has stepped down and is leaving the company at the end of this month. After 14 years with the company Mr Shein will be continuing his association with Dimension Data v

Dimension Data Global Contact Centre Benchmarking Report 2008 also uncovers world’s highest self-service effectiveness in Australian contact centres

First Gold Certified Partner in Asia-Pacific region

Cloud Computing and Infrastructure-as-a-Service providers to extend lead in mid-market sector

New program for removal, recycling and data destruction of electronic waste

New data suggests that organisations are sweating assets… but have they weighed the risks?

Sydney, Australia – 31 January 2012 – Dimension Data has announced that Andrew Fisher has been appointed as Queensland State Manager.

In an Australian first, construction and engineering firm Leighton Contractors (Leightons) has combined the flexibility of IP telephony with Microsoft Office System and Live Communications Server to significantly enhanced communication and productivity fo