3Com rolls out IP telephony solution for Carpet Call

AUSTRALIA – 24 February 2009  – 3Com Corporation, a leading provider of networking solutions, today announced that it has finalised the implementation of a voice over IP phone system for Australian flooring retailer, Carpet Call. The technology will initially be implemented across headquarters in Queensland and WA and will later be rolled out across Carpet Call offices and stores nationally.

Carpet Call is the largest independent flooring retailer in Australia. Founded in 1975 in Alderley, Queensland, Carpet Call has grown steadily and now has head offices in five states across Australia and employs 400 staff at 60 store locations.

Carpet Call chose the 3Com VCX platform in order to consolidate its network infrastructure. By doing this, maintenance at each Carpet Call office that had to be performed by the team at its Queensland headquarters has been reduced.

 
David Watherston, National IT Manager, Carpet Call, says that one of the deciding factors for selecting 3Com was its support of open standards technology.  “What we liked about 3Com is that they don’t use proprietary technology which means that other handsets are compatible. For a growing company like Carpet Call, it was very important to me that we weren’t locked in and that we could choose the best and most appropriate technology for our current and future needs,” he said.

3Com’s VCX platform allows for a tailored instant messaging service that enables employees to communicate with their far-flung colleagues and customers more efficiently. The VCX also provides videoconferencing capabilities, which have proved to be very important to a visually-driven company such as Carpet Call as it needs to share information about fabrics and flooring textures.

Carpet Call’s previous 10- year-old PABX system was not equipped to support the company’s evolving needs such as more granular reporting and direct inward dial functionality as well as a converged solution for video calls and IM.  The implementation filled the requirement of a system that would provide an immediate upgrade and support future company expansion.

“We initially implemented a standard 3Com phone system for Carpet Call. However, by becoming familiar with the business environment, we were able to quickly recognise the type of ICT systems that would best help the Carpet Call to meet its communications objectives,” said Grant Howe, 3Com country manager for Australia.

About 3Com Corporation

3Com Corporation is a $1.3B global converged network infrastructure supplier that helps customers achieve business success by delivering solutions that provide exceptional value.  The company’s H3C enterprise networking portfolio provides best-in-class performance, efficiency and reliability and delivers unparalleled return on investment.  Through its TippingPoint division, 3Com is a leading provider of network-based intrusion prevention systems that deliver in-depth application protection, infrastructure protection, and performance protection.  For further information, please visit www.3com.com, or the press site www.3com.com/pressbox. 

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