Emerging IT Scoops First Kaseya MSP of the Year Award
We were seeking an MSP partner who can serve as a role model for the local IT services community, who shows how managed services can be turned into a gold mine for the channel.
SYDNEY, December 17, 2009 — Kaseya, the leading global provider of information technology (IT) automation software for IT solution providers and corporate IT organisations, today announced Managed Services Provider (MSP) Emerging IT as winner of its first MSP of the Year Award in Australia and New Zealand.
Melbourne-based Emerging IT was chosen for its ability to market its managed service offering in a new and innovative way. The MSP designed and built its own Lanserve Solution around the Kaseya MSP platform. Lanserve integrates antivirus, anti spam, email defense, disaster recovery, real time monitoring and remote help desk into one complete service at a fixed price.
Dean Wilson, Managing Director of Emerging IT, said: “The MSP of the Year Award proves we grasped the managed services model better than some others in the IT services community. The trick is more than simply communicating benefits to your customers – that is the reduction in IT maintenance, support cost and downtime. It’s also about how we market our services into specific fields of business with our direct sales team, case studies and Google ad campaigns.”
Since deploying Kaseya, Emerging IT’s engineer utilisation rate has improved by more than 100 per cent, and every technician now manages more than 1,000 endpoints. This means the growing business, which is expanding its offices in Sydney, can put more resources into its sales operations. “With Kaseya, our business continues to grow without the need for typical tech support/customer ratios,” Wilson added.
Due to these efficiencies, Emerging IT has experienced an impressive growth in revenue and profit margins, by more than 100 per cent. “With IT automation, we can do more with less,” Wilson said. “While we have been able to grow our profit margins due to a better engineer utilisation rate, our customers enjoy an improvement in uptime and a reduction in support cost. It’s a win-win situation.”
Tim Dickinson, Regional Director at Kaseya Australia and New Zealand, commented: “We believe Emerging IT encapsulates everything we were looking for in our first MSP of the Year Award recipient. We were seeking an MSP partner who can serve as a role model for the local IT services community, who shows how managed services can be turned into a gold mine for the channel.”
About the award
Kaseya has pledged itself to the continuous development of the local managed services community in Australia and New Zealand, by recognising vision, excellence and leadership among its MSP partners with the first MSP of the Year award.
Candidates had to demonstrate to a panel of independent judges how managed services have become a catalyst for innovation, business acumen and company growth.
Kaseya is the leading global provider of automated systems management software for IT service providers and corporate IT departments. Kaseya provides a unified set of tools that proactively manage IT assets from one integrated Web-based platform. For more information please visit http://www.kaseya.com.au.