3 Suisses Builds the ‘Buy Anywhere, Fulfil Anywhere, Return Anywhere Supply Chain’ with Manhattan Associates
Global supply chain optimisation provider Manhattan
Associates, Inc. (NASDAQ: MANH) has announced that the Consumer Division of 3
Suisses International Group, one of Europe’s leading players in the distance
selling market, has selected Manhattan Associates' Distributed Order Management
(DOM) and Extended Enterprise Management (EEM) solutions to orchestrate the
allocation and fulfilment of cross-channel orders across its multiple brands: 3
Suisses, 3 Pagen, Blanche Porte, Becquet, Bleu Bonheur, Helline, Unigro, Venca,
Vitrine Magique, Witt International and Apart. Manhattan’s solutions will be
integrated with each of the respective brands’ ERP and sales systems, enabling
the retailer to benefit from real-time visibility of inventory and data across
its extended supply chain. This will provide executives with full transparency
of sales orders and inventory across every brand operation and in every sales
channel as well as throughout the supporting distribution network so as to
optimise the allocation of inventory and maximise every sales opportunity.
“Our central objective is to maximise customer satisfaction by optimising our customer’s shopping experience - no matter which channel or brand they choose to engage with us through or what products or services they wish to buy. And we needed a supply chain technology platform that would enable us to meet this strategic objective,” explains Catherine Dussart, Director of Business Organisation at 3 Suisses France. “We selected Manhattan’s DOM and EEM solutions for their ability to align with our global multichannel strategy, as well as for their ability to be fully integrated with our various, existing, enterprise systems. Working in a complementary fashion with our other business applications, the Manhattan solutions will play a pivotal role in collecting and aggregating data coming from our various front office and inventory systems. The new technology platform will enable each of 3 Suisses International Group’s Consumer Division operations to process and fulfil orders coming from multiple channels by allocating inventory against those orders in the most optimal way to maximise customer satisfaction.”
3 Suisses International’s Consumer Division brands will rely on Manhattan’s DOM solution to manage and execute many thousands of orders each day. The new system will help them to optimise the order fulfilment process by providing an instant and global view of inventory as well as advanced system functionality that supports a multichannel order fulfilment operation.
Manhattan’s EEM solution will enable the 3 Suisses International Group to be connected with more than 1,600 suppliers and benefit from real-time visibility on upstream product flows. Manhattan’s solution provides event management and workflow alert capabilities so that users are able to react instantaneously to events as they happen or anticipate problems before they arise. In addition to providing the Group with this insight into its extended supply chain, EEM will enable the brands to offer new services such as the direct delivery of goods from a supplier to the consumer for bulky items such as white goods or furniture.
As well as being integrated with the respective brands’ ERP and sales systems, Manhattan’s EEM and DOM solutions will be integrated with the various warehouse management systems they use, including Manhattan’s Warehouse Management solution.
“The DOM and EEM roll-outs will complement the existing installation of Manhattan’s Warehouse Management solution and represent major components of the Group’s systems reengineering programme,” underlines Pierre Gressier, CIO of 3 Suisses International Group’s Consumer Division. “Our objective is to build a world-class technology platform for multichannel distance selling, to support business processes and to optimise the service we provide to our customers.”
"We are delighted that 3 Suisses International Group’s Consumer Division has selected our DOM and EEM solutions,” comments Jeff Baum, senior vice president, international at Manhattan Associates. “Today’s consumers want to be able to browse, buy, collect and return goods in a way which makes the whole shopping experience a positive and convenient one every time, and so retail organisations need to focus on optimising the shopping experience across all channels and at every customer touch-point. 3 Suisses International Group is pursuing a strategy to transform itself into a world-class multichannel retailer by making customer satisfaction its number one priority, and we’re delighted to be playing such a key role in helping one of France’s foremost distance-selling retailers to fulfil its strategic objectives.”
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About 3 Suisses International Group
With a 2009 turnover of US$4.5 billion and 13,000 employees across 15 countries, 3 Suisses International Group is one of Europe’s leading distance selling retailers.
The Group’s operations consist of: a Consumer Division focussed on fashion and household goods including the 3 Suisses, 3 Pagen, Blanche Porte, Becquet, Bleu Bonheur, Helline, Unigro, Venca, Vitrine Magique, Witt International and Apart brands; a Business Services Division specialising in the office products market through brands such as Bruneau, Otto Office, Orga System and other business service offerings through the Relay, Mezzo, Kralid, Priad, Naos Publishing and Quais de l'image brands; online consumer exchanges with the 2xmoinscher and UpFactory websites; and financing operations through group companies Contentia and Direxi and through holdings in Cofidis, Cratis, C2C, Crfidis and monabanq.
For more information, visit www.3suissesinternational.com <http://www.3suissesinternational.com> .
About Manhattan Associates, Inc.
Manhattan Associates continues to deliver on its 20-year heritage of providing global supply chain excellence to more than 1,200 customers worldwide that consider supply chain optimisation core to their strategic market leadership. The company's supply chain innovations include: Manhattan SCOPE a portfolio of software solutions and technology that leverages a Supply Chain Process Platform to help organisations optimise their supply chains from planning through execution; Manhattan SCALE™, a portfolio of distribution management and transportation management solutions built on Microsoft. NET technology; and Manhattan Carrier™, a suite of supply chain solutions specifically addressing the needs of the motor carrier industry. For more information, please visit www.manh.com <http://www.manh.com>.