Edify and EnvoyWorldWide announce industrys first integrated, two-way wireless customer management system
Announcement posted by Edify 20 Jul 2001
Combined product lets enterprise initiate and receive high volume multi-channel customer messaging
Edify Corporation, an S1 company (NASDAQ: SONE) and a global leader in multi-channel, self-service and assisted CRM solutions, today announced that it has entered into a joint marketing agreement with EnvoyWorldWide Inc, the leading provider of enterprise application messaging solutions.
Under the terms of agreement, the parties will integrate Edifys wireless vCSR (virtual Customer Service Representative) customer interaction system with EnvoyWorldWides EnvoyXpress one-to-many messaging to deliver the industrys first integrated, wireless customer management system.
More than one million wireless customers around the world currently use Edify vCSR systems to access company information and complete transactions. Now Edify and EnvoyWorldWide will offer enterprises the ability to also reach out to unlimited numbers of customers on a selective and proactive basis. The combined product makes it possible for an enterprise to both initiate and receive high volumes of multi-channel customer messaging.
Designed to meet the needs of the mobile and time-sensitive mBusiness economy, EnvoyXpress is EnvoyWorldWides comprehensive, enterprise application messaging platform.
Using EnvoyXpress, companies are able to quickly create and distribute messages simultaneously to the recipients device of choice, track the delivery, and solicit a response from each recipient. Messages are delivered instantly, personally and simultaneously, helping companies reduce operating costs, boost productivity, improve competitive advantage and cultivate customer loyalty.
Alain Dast, president and CEO of EnvoyWorldWide said, Our agreement with Edify brings together two leaders in their fields for the development of innovative two-way customer management solutions. This agreement provides customers the ability to use wireless as a proactive, two-way marketing service and support medium-addressing inbound and outbound communications. Now, companies can adopt a single integrated system and seamlessly, contact and respond to customers. The overall service is more effective, more efficient and more in line with customer requirements.
About Edifys vCSR
Edifys vCSR is a patented and award-winning technology that provides a unique ability to develop one-to-one solutions for maximising self-service and agent-assisted customer interaction. The system can handle input and output from all channels voice, web, fax, email and wireless and works seamlessly with existing desktop and legacy systems.
Ends
About Envoy Worldwide, Inc.
Headquartered in Billerica, Massachusetts, EnvoyWorldWide is the industry leader in solving the challenge of reaching professionals in today's mobile business environment. Leading companies worldwide are using EnvoyWorldWide's enterprise application messaging platform to distribute business-critical information to customers, employees, partners and suppliers via each recipient's preferred method of communication. Organisations use EnvoyXpress, EnvoyWorldWide's core service, for applications ranging from improved resource scheduling and proactive customer notification to product delivery and logistical support. EnvoyWorldWide's services help companies slash operating costs, boost productivity, improve competitive advantage, and cultivate customer loyalty. More information on EnvoyWorldWide can be found at www.envoyww.com.
About Edify Corporation
Edify develops customer interaction solutions for all customer contact channels. Customer contact centres worldwide use Edify's proven, open platform to integrate and manage their customers' natural choice of web, voice, wireless and e-mail communications, strengthening customer relationships and enterprise profitability.
Edify Corporation is headquartered in Santa Clara, California with international offices in London, Sydney and Hong Kong. Edify is a subsidiary of S1 Corporation (NASDAQ: SONE), the pioneer of Internet banking and today's leading provider of innovative Internet-based financial services solutions.
More information about Edify may be obtained by calling 408-982-2000 (USA), +61 2 9238 6862 (Australia), +852 2273-5702 (Hong Kong) or +44 162 885 0222 (Europe, Middle East, Africa) or via the World Wide Web at http://www.edify.com
About S1 Corporation
S1 (NASDAQ: SONE), the pioneer of Internet banking, is a leading global provider of innovative eFinance solutions and services that are centered on banking, brokerage and insurance. S1 is enabling financial service providers to create a complete Enterprise eFinance Experience by delivering the tools necessary to meet the evolving demands of their customers across various lines of businesses, market segments and delivery channels. Through its Open eFinance Architecture, S1 offers a broad range of applications that empower financial institutions to increase revenue, strengthen customer relationships and gain competitive advantage. Additionally, through the company's professional services organization, S1 applications can be implemented in-house or hosted in an S1 Data Center.
Additional information about S1 is available at http://www.s1.com.
Under the terms of agreement, the parties will integrate Edifys wireless vCSR (virtual Customer Service Representative) customer interaction system with EnvoyWorldWides EnvoyXpress one-to-many messaging to deliver the industrys first integrated, wireless customer management system.
More than one million wireless customers around the world currently use Edify vCSR systems to access company information and complete transactions. Now Edify and EnvoyWorldWide will offer enterprises the ability to also reach out to unlimited numbers of customers on a selective and proactive basis. The combined product makes it possible for an enterprise to both initiate and receive high volumes of multi-channel customer messaging.
Designed to meet the needs of the mobile and time-sensitive mBusiness economy, EnvoyXpress is EnvoyWorldWides comprehensive, enterprise application messaging platform.
Using EnvoyXpress, companies are able to quickly create and distribute messages simultaneously to the recipients device of choice, track the delivery, and solicit a response from each recipient. Messages are delivered instantly, personally and simultaneously, helping companies reduce operating costs, boost productivity, improve competitive advantage and cultivate customer loyalty.
Alain Dast, president and CEO of EnvoyWorldWide said, Our agreement with Edify brings together two leaders in their fields for the development of innovative two-way customer management solutions. This agreement provides customers the ability to use wireless as a proactive, two-way marketing service and support medium-addressing inbound and outbound communications. Now, companies can adopt a single integrated system and seamlessly, contact and respond to customers. The overall service is more effective, more efficient and more in line with customer requirements.
About Edifys vCSR
Edifys vCSR is a patented and award-winning technology that provides a unique ability to develop one-to-one solutions for maximising self-service and agent-assisted customer interaction. The system can handle input and output from all channels voice, web, fax, email and wireless and works seamlessly with existing desktop and legacy systems.
Ends
About Envoy Worldwide, Inc.
Headquartered in Billerica, Massachusetts, EnvoyWorldWide is the industry leader in solving the challenge of reaching professionals in today's mobile business environment. Leading companies worldwide are using EnvoyWorldWide's enterprise application messaging platform to distribute business-critical information to customers, employees, partners and suppliers via each recipient's preferred method of communication. Organisations use EnvoyXpress, EnvoyWorldWide's core service, for applications ranging from improved resource scheduling and proactive customer notification to product delivery and logistical support. EnvoyWorldWide's services help companies slash operating costs, boost productivity, improve competitive advantage, and cultivate customer loyalty. More information on EnvoyWorldWide can be found at www.envoyww.com.
About Edify Corporation
Edify develops customer interaction solutions for all customer contact channels. Customer contact centres worldwide use Edify's proven, open platform to integrate and manage their customers' natural choice of web, voice, wireless and e-mail communications, strengthening customer relationships and enterprise profitability.
Edify Corporation is headquartered in Santa Clara, California with international offices in London, Sydney and Hong Kong. Edify is a subsidiary of S1 Corporation (NASDAQ: SONE), the pioneer of Internet banking and today's leading provider of innovative Internet-based financial services solutions.
More information about Edify may be obtained by calling 408-982-2000 (USA), +61 2 9238 6862 (Australia), +852 2273-5702 (Hong Kong) or +44 162 885 0222 (Europe, Middle East, Africa) or via the World Wide Web at http://www.edify.com
About S1 Corporation
S1 (NASDAQ: SONE), the pioneer of Internet banking, is a leading global provider of innovative eFinance solutions and services that are centered on banking, brokerage and insurance. S1 is enabling financial service providers to create a complete Enterprise eFinance Experience by delivering the tools necessary to meet the evolving demands of their customers across various lines of businesses, market segments and delivery channels. Through its Open eFinance Architecture, S1 offers a broad range of applications that empower financial institutions to increase revenue, strengthen customer relationships and gain competitive advantage. Additionally, through the company's professional services organization, S1 applications can be implemented in-house or hosted in an S1 Data Center.
Additional information about S1 is available at http://www.s1.com.