Datacom selected by Lockheed Martin to support the Australian Taxation Office
Announcement posted by Datacom 21 Oct 2010
Australasian IT service provider, Datacom has been selected by Lockheed Martin to supply service desk capabilities and support for the Australian Taxation Office (ATO). In a deal that has been over two years in the making, the company is preparing to begin providing ITIL aligned IT Service Desk services for ATO’s 24,000 users.
Lockheed Martin, which secured the $283 million End User Technology and Support Services, and Enterprise Service Management Centre components of the deal selected Datacom as one of its team mates, following a rigorous due diligence on the integrator’s ability to deliver specialist service management capabilities.
Datacom director, Mark McWilliams, said the first team meetings took place in April 2008 and the organisations formed a strong understanding of each other through the robust bidding process. The initial term of the deal is five years, with six one-year options.
“We decided to partner and bid with Lockheed Martin on the one contract, which was End User Computing,” McWilliams said. “Through the industry consultation rounds, it became pretty clear to the ATO that it needed an umbrella service, which is the Enterprise Service Management Centre, and Datacom is supporting key elements of this delivery engine.”
One of the key pieces of thinking that Datacom delivered was the concept of splitting EUC into two logical components; End User Technology Services (EUTS) which essentially looks after supply and support of all end user technology (including basic LAN services) and; Enterprise Service Management Centre (ESMC) which handles all interaction with end-users, manages all incidents across all service providers and takes the lead on ITIL process definition across ATO.
“We’re an important part of fulfilling the big business objectives of the ATO through our contract with Lockheed Martin, which are all about supporting business change, being flexible, agile and nimble,” he said.
As a result of the deal, Datacom will be hiring an extra 90 staff that will be split between Sydney and Canberra.
About Datacom
Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, with revenues in excess of A$600 million and extensive experience in the operation of data centres. Founded in New Zealand in 1965, Datacom has a successful 45 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centres.
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