NSC establishes new Consulting Group

Leading converged communications integrator, NSC Group has established NSC Consulting – an independent business unit dedicated to assisting organisations meet key business objectives and goals through improved alignment between the business and IT.

Headed by Paul Edmondson, the NSC Consulting Group has been established as a specialist consulting organisation that focuses on two key domains – Customer Experience Optimisation and Enterprise Collaboration.

Comprising business consultants, domain experts, solution architects and systems analysts, NSC Consulting assists organisations to understand and articulate their current operational environment, identifies their requirements across multiple business functions and provides a clear strategy and roadmap.

According to Edmondson, “The focus is entirely on the client, ‘Their Agenda, Their Timeline and Their Outcome.  NSC’s consulting methodology and frameworks are based on five key phases - Review, Analyse, Design, Implement and Measure.  Each phase is designed to ensure complete alignment to the needs and objectives of the client. Through this process, NSC consulting provides its clients with more effective governance and measurement against critical success factors.”

“Having completed a number of engagements already, the overwhelming feedback from our clients has highlighted a gap in the marketplace for specialised consulting services that focus on the end-to-end customer experience and not just the technology,” says Edmondson

NSC Consulting provides strategy development, business process and requirements analysis, technology consultancy, operational readiness assessments and end-to-end solution design.  This encompasses assisting clients with investment and ROI guidelines, project governance, quality assessment and measurement.

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