Salmat Extends Speech Recognition and Voice Biometrics to the Mid-Market
Sydney, 22 November 2010 - Salmat has launched a suite of speech recognition and voice biometric solutions designed for mid-market companies who want to enhance their customer service, improve operational efficiency, reinforce client privacy and bolster overall security.
Up until now, Salmat has primarily deployed speech recognition and voice biometric systems for large-scale, multi-national organisations looking to drive better customer engagement.
Now, increased demand from mid-market companies has led Salmat to provide a standardised offering to organisations who want to take advantage of speech recognition and voice biometric solutions.
Consumers today are becoming more comfortable with Natural Language Speech Recognition (NLSR) and voice biometrics. The 2009 Identity Verification Study conducted by callcentres.net, highlighted that the most preferred method of verifying identity among consumers was biometric voice identification, a technology that enables a person’s identity to be authenticated using the unique characteristics of their voice. This was favoured by 45 per cent of respondents, followed by PIN (21 per cent), password (18 per cent) and personal details or history questions (16 per cent).
“We decided to take our experience gained in deploying solutions for large organisations and create a standardised offering for the mid-market. This new service provides companies with the chance to enhance their customers’ experience through the adoption of technology and expertise previously only available to the government and much larger enterprises,” said Allan Burdekin, General Manager, Salmat Speech Solutions.
Salmat’s mid-market offering now allows companies to cost-effectively scale their speech recognition and voice biometric capabilities to help support improved customer engagement through increased call resolution and greater access to automated services. As part of the offering, Salmat will also provide standardised documentation and access to consultancy services to support the integration of its technology with a customer’s existing PABX/IVR system.
“Salmat will provide clients with a variety of deployment and commercial models to meet customer requirements,” said Burdekin.
About Salmat
Salmat is a unique Australian owned company. They are the experts in the provision of customer communications solutions. Through strategic use of different communications mediums, including voice and non-voice channels and other applied capabilities in the area of online technology, demographic insights and detailed data management, Salmat engages consumers in cost effective one to one communications on behalf of its clients.
For more information about the Salmat Group, please visit www.salmat.com
Media contact
Josh Faulks
Head of Corporate Affairs, Salmat
+61 412 202 557, josh.faulks@salmat.com.au
Up until now, Salmat has primarily deployed speech recognition and voice biometric systems for large-scale, multi-national organisations looking to drive better customer engagement.
Now, increased demand from mid-market companies has led Salmat to provide a standardised offering to organisations who want to take advantage of speech recognition and voice biometric solutions.
Consumers today are becoming more comfortable with Natural Language Speech Recognition (NLSR) and voice biometrics. The 2009 Identity Verification Study conducted by callcentres.net, highlighted that the most preferred method of verifying identity among consumers was biometric voice identification, a technology that enables a person’s identity to be authenticated using the unique characteristics of their voice. This was favoured by 45 per cent of respondents, followed by PIN (21 per cent), password (18 per cent) and personal details or history questions (16 per cent).
“We decided to take our experience gained in deploying solutions for large organisations and create a standardised offering for the mid-market. This new service provides companies with the chance to enhance their customers’ experience through the adoption of technology and expertise previously only available to the government and much larger enterprises,” said Allan Burdekin, General Manager, Salmat Speech Solutions.
Salmat’s mid-market offering now allows companies to cost-effectively scale their speech recognition and voice biometric capabilities to help support improved customer engagement through increased call resolution and greater access to automated services. As part of the offering, Salmat will also provide standardised documentation and access to consultancy services to support the integration of its technology with a customer’s existing PABX/IVR system.
“Salmat will provide clients with a variety of deployment and commercial models to meet customer requirements,” said Burdekin.
About Salmat
Salmat is a unique Australian owned company. They are the experts in the provision of customer communications solutions. Through strategic use of different communications mediums, including voice and non-voice channels and other applied capabilities in the area of online technology, demographic insights and detailed data management, Salmat engages consumers in cost effective one to one communications on behalf of its clients.
For more information about the Salmat Group, please visit www.salmat.com
Media contact
Josh Faulks
Head of Corporate Affairs, Salmat
+61 412 202 557, josh.faulks@salmat.com.au
