Gentrack ready to support NSW’s energy market transformation
January 18, 2010 – Gentrack, a leading provider of software and consultancy services to energy utilities in Australia, is counting on its experience in the privatisation of utility assets in Australia and New Zealand to provide support to the NSW energy industry.
Gentrack CEO James Docking sees the NSW privatisation as an important step in the overall reforms in the Australian Energy industry, although not without its challenges for those utilities involved.
“These latest acquisitions are important for the energy sector but present some significant challenges with the myriad systems, processes and customers involved. One of the most obvious challenges will be the separation of the network and retail elements of each utility, a process that Gentrack has been involved in with numerous utilities in deregulated markets across Australia and New Zealand.”
The much debated privatisation sees Origin Energy acquiring an additional 1.6 million retail customers with the acquisition of Country and Integral Energy, making it the largest energy retailer in Australia. TruEnergy picks up an additional 1.5 million customers through its acquisition of Energy Australia (http://bit.ly/NSWenergyprivatisation).
“Our consultants and industry specialists are well versed in the challenges associated with separating the systems, data and processes within integrated utilities,” said Docking. “Enterprise systems and processes for billing, customer management, credit and collections and meter data management across retail and distribution divisions are often tightly interconnected, perhaps within large ERP solutions. We offer a variety of professional services to support this transformation process, including the establishment of systems to support new network business processes.”Origin and TruEnergy expect to complete the acquisition of the three NSW based energy retailers by 1 March 2011, with status quo maintained for all call centre and customer service operations within the acquired organisations. The transaction also includes the purchase of Eraring and Delta Western Gentraders and a number of energy generation sites currently under development.
“A seamless customer transition will be critical for these utilities,” concludes Docking. “As customers are moved to the retail systems at Origin or TruEnergy and the distribution businesses are re-engineered to operate independently, we know from experience that this is the time when all eyes and ears are on what is a very public and political transformation process.
“Strong transition project teams with support systems and services provided by experienced partners will be key factors to the success of the changes, especially as new systems are sought for the newly independent network companies.”
More about Gentrack at www.gentrack.com
Gentrack is a leading developer of software solutions for energy, water and airport utility companies. Privately owned by Landis + Gyr, one of the world’s largest metering companies with over $3 billion in annual revenues, and ANZ Bank, Gentrack takes accountability for all aspects of software delivery including development, implementation and support of its flagship products – Airport 20/20, Gentrack Velocity and mDATA21.
Gentrack products are delivering exceptional value to over 140 energy, water and airports businesses worldwide, backed by technical and business expertise in New Zealand, Australia, UK, USA and Europe.
Gentrack’s Airport 20/20 software features modules for aeronautical billing, flight information, logistics, resource management, passenger and baggage processing, and message brokering. The software has been in high demand throughout the world having been successfully installed in a number of the larger international airports in Europe, US and Australasia.
Decades of research and years of development have resulted in an airport management solution proven to increase financial returns by dramatically increasing airport efficiency. Airport 20/20 delivers information of the highest integrity to benefit the entire airport community. Gentrack has recently won a number of contracts, but most notable are projects to deliver its Airport 20/20 software to all of Pakistan’s 42 airports, Kansas City International Airport and Newark International Airport.
Gentrack Pty Ltd
Aaron Baker – Marketing Manager
Phone: (03) 9867 9100