Zeacom Contact Center Solution Supports Microsoft Lync

Auckland, NZ, 2 March 2011 - Zeacom, (www.zeacom.com) a leading global provider of contact center software, announced today that its contact center solution, Zeacom Communications Center (ZCC), will interoperate with Microsoft Lync 2010, providing customer service agents and console operators with extra tools that measurably improve service quality and efficiency. 

From the 1^st of June, 2011, Microsoft Lync users will be able to seamlessly interoperate with ZCC, a fully featured, industry-proven contact center solution. ZCC’s modular, highly scalable, multi-functional design is in demand internationally in key vertical industries including financial services, local government and housing, transportation and utilities.  

“Microsoft is delighted to be working with Zeacom to deliver a powerful contact center solution,” said B.J. Haberkorn, Lync group product manager at Microsoft Corp. “The combination of Zeacom’s contact center management application and Microsoft Lync 2010 enables our mutual customers to combine contact center capabilities proven in traditional environments with presence-driven unified communications.  This allows them to improve the productivity of agents, managers and other employees and to simultaneously improve customer interactions.”

“We’ve been successfully designing and delivering contact center solutions for over 17 years,” says Miles Valentine, CEO of Zeacom. “With more than 3500 customers around the world, our success is built on the fact that we listen to what our customers need. Microsoft’s software-based approach to telephony and communications now gives us an unprecedented ability to quickly respond to those customer needs, and supports our vision for ZCC to be at the forefront of contact center innovation worldwide.”

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About Zeacom

Since 1994, Zeacom has been developing Unified Communications, Contact Center and Business Process Automation solutions. With offices in the United States, United Kingdom, Australia and New Zealand, Zeacom serves over 3,500 customers across the globe. The company's mission is to provide business communications solutions that improve efficiency and enhance customer service. Zeacom is a Microsoft Gold Certified Partner.

For more information, visit www.zeacom.com