Australian-based callcentres.net Selected as CresaPartner Preferred Site Location Company for Asia Pacific
Sydney – 15 March 2011 - CresaPartners LLC has entered into an agreement with callcentres.net Pty Ltd, part of the ACA Research Group, to strengthen the capabilities of its Workforce & Location Planning practice, which will help companies in the United States research and select locations in the Asia Pacific region.
According to Tim Myllykangas, principal at Boston-based CresaPartners, it was critical for his firm to partner with a group that has “the greatest depth and breadth of research” in advising companies on where best to set up operations in the APAC region. “Whether companies are looking to expand with a new contact centre or regional office, consolidate operations, or relocate their facilities, they need to study important variables such as workforce quality, skills, supply, competition, costs, infrastructure, and incentives,” said Myllykangas, who founded and manages CresaPartners’ global Workforce & Location Planning practice.
“One of the biggest challenges we hear from global corporations in selecting optimal locations in the APAC region is getting reliable, consistent research and data”, said Myllykangas.
“With millions of dollars and future business plans at risk, we need to give clients every advantage in making global location decisions, and ACA Research, as the top location and research strategy firm covering the APAC region, has proven its ability to provide the research and analysis that is fundamental to this process,” he added.
ACA Research, which is affiliated with callcentres.net, is based in Sydney, Australia, with regional offices in Singapore and Malaysia.
“We regard it as a great honour to be CresaPartners’ preferred partner in Asia Pacific for site selection,” said Dr. Catriona Wallace, managing director of ACA Research and callcentres.net. “With power houses such as China and India as well as emerging economies such as the Philippines, Indonesia, and Vietnam, the Asia Pacific is becoming a highly attractive destination for organisations looking to locate or relocate. Our role is to find the right locations and validate decisions with primary research.”
Dr. Wallace said that the two companies share common values, and she respects the no-conflicts-of-interest business model of CresaPartners, which is North America’s largest corporate real estate advisory firm specialising in tenant representation.
According to Myllykangas, every company has unique requirements, and to make educated decisions, they need the most comprehensive, up-to-date data, including information on cultural differences. “Some of our clients are specifically interested in setting up shared-service and contact centres,” he said. “Others are considering new R&D centres, corporate headquarters, or industrial operations. In all cases, they need the benefit of location planning specialists that can optimise their site selection.”
The ACA Research team includes research analysts, workforce planning experts, and field representatives.
“ACA Research is known as the leading authority on site selection research in the Asia Pacific. Our partnership with them presents a win-win situation for the two firms and our clients,” said Bill Goade, CEO of CresaPartners LLC.
ACA Research is a leading full-service market research consultancy with expertise in customized business-to-business research. Established in 1993 with offices in Sydney, Malaysia and Singapore, ACA Research and its affiliate, callcentres.net, conduct studies throughout Asia, Australia, and New Zealand. callcentres.net is the leading provider of service strategy consulting, customer research, analyst commentary, and online publishing services to the Asia Pacific service and contact centre industry. For more information, visit www.acaresearch.com.au or www.callcentres.net.
CresaPartners is an international corporate real estate advisory firm that exclusively represents tenants and specializes in the delivery of fully integrated real estate services, including: Transaction Management, Project Management, Relocation Planning and Management, Strategic Planning, Workforce and Location Planning, Subleases and Dispositions, Lease Administration, Capital Markets, Sustainability, Supply Chain and Facilities Consulting. With more than 50 offices, CresaPartners is the largest tenant representation firm in North America. Globally, CresaPartners covers more than 125 locations in 35 countries. For more information, visit www.cresapartners.com.
According to Tim Myllykangas, principal at Boston-based CresaPartners, it was critical for his firm to partner with a group that has “the greatest depth and breadth of research” in advising companies on where best to set up operations in the APAC region. “Whether companies are looking to expand with a new contact centre or regional office, consolidate operations, or relocate their facilities, they need to study important variables such as workforce quality, skills, supply, competition, costs, infrastructure, and incentives,” said Myllykangas, who founded and manages CresaPartners’ global Workforce & Location Planning practice.
“One of the biggest challenges we hear from global corporations in selecting optimal locations in the APAC region is getting reliable, consistent research and data”, said Myllykangas.
“With millions of dollars and future business plans at risk, we need to give clients every advantage in making global location decisions, and ACA Research, as the top location and research strategy firm covering the APAC region, has proven its ability to provide the research and analysis that is fundamental to this process,” he added.
ACA Research, which is affiliated with callcentres.net, is based in Sydney, Australia, with regional offices in Singapore and Malaysia.
“We regard it as a great honour to be CresaPartners’ preferred partner in Asia Pacific for site selection,” said Dr. Catriona Wallace, managing director of ACA Research and callcentres.net. “With power houses such as China and India as well as emerging economies such as the Philippines, Indonesia, and Vietnam, the Asia Pacific is becoming a highly attractive destination for organisations looking to locate or relocate. Our role is to find the right locations and validate decisions with primary research.”
Dr. Wallace said that the two companies share common values, and she respects the no-conflicts-of-interest business model of CresaPartners, which is North America’s largest corporate real estate advisory firm specialising in tenant representation.
According to Myllykangas, every company has unique requirements, and to make educated decisions, they need the most comprehensive, up-to-date data, including information on cultural differences. “Some of our clients are specifically interested in setting up shared-service and contact centres,” he said. “Others are considering new R&D centres, corporate headquarters, or industrial operations. In all cases, they need the benefit of location planning specialists that can optimise their site selection.”
The ACA Research team includes research analysts, workforce planning experts, and field representatives.
“ACA Research is known as the leading authority on site selection research in the Asia Pacific. Our partnership with them presents a win-win situation for the two firms and our clients,” said Bill Goade, CEO of CresaPartners LLC.
ACA Research is a leading full-service market research consultancy with expertise in customized business-to-business research. Established in 1993 with offices in Sydney, Malaysia and Singapore, ACA Research and its affiliate, callcentres.net, conduct studies throughout Asia, Australia, and New Zealand. callcentres.net is the leading provider of service strategy consulting, customer research, analyst commentary, and online publishing services to the Asia Pacific service and contact centre industry. For more information, visit www.acaresearch.com.au or www.callcentres.net.
CresaPartners is an international corporate real estate advisory firm that exclusively represents tenants and specializes in the delivery of fully integrated real estate services, including: Transaction Management, Project Management, Relocation Planning and Management, Strategic Planning, Workforce and Location Planning, Subleases and Dispositions, Lease Administration, Capital Markets, Sustainability, Supply Chain and Facilities Consulting. With more than 50 offices, CresaPartners is the largest tenant representation firm in North America. Globally, CresaPartners covers more than 125 locations in 35 countries. For more information, visit www.cresapartners.com.
