REGENCY SOLAR SURVEY SEPTEMBER 2011

Friday, 21st October 2011:

Regency Solar achieves 70% customer satisfaction from their latest customer survey. Consumers rated Regency Solar’s Customer Service in a survey, which over one thousand of their customers were given last month.

“At Regency Solar, we believe in maintaining the highest quality standards of customer service,” says Director Darren Johannesen.” We know that our customers have taken time out of their busy schedules to try to help our company improve,” says Johannesen, “therefore their feedback is greatly appreciated and indicates their willingness to stay connected with our team.”

Consumer feedback surveys are essential to assess the effectiveness of a business, Johannesen confirms, “it not only helps our company develop but makes future customer’s dealings with our company more enjoyable.”

Regency Solar prides itself on their quality assurance; this lies not only in the products they supply but also with their customer service standards of excellence. Johannesen says, “this is why we have secured the most premium products and highly trained installers. We can tell you everything you need to know about solar in terms you can understand – and we’ll answer those questions we know you want to ask. “

Satisfied customers Rosie and Paul described their experience with Regency Solar as “exemplary” stating that, “our customer service representative was knowledgeable, approachable and experienced in the solar panel field…” Another pleased customer stated, “dealing with Regency Solar was a positive and rewarding experience. The installation was quick, efficient, neat and very professional.”

These sorts of responses from customers are what Regency Solar prides itself on, “we hope to continue to illicit this kind of positive feedback via our great customer services and products,” exclaims Johannesen. “The key to long-term sustained performance lies in our ability to adhere to our quality policies and generate stake-ownership and commitment to continuous improvement as a way of life by our dedicated workforce.”

“Providing great customer service and quality products for our customers is important to us. The 70% positive feedback we received from our September 2011 customer survey was a great result but we hope to improve on this figure in the future. “

Regency Solar is a wholly owned Australian company, part of the Regency Media Group founded in 1986. Regency Solar is leading provider of premium Domestic Solar PV systems and is the sole distributor of Canadian solar Brand Day4 Energy.