PeopleSoft and KPMG Consulting Launch PeopleSoft CRM Initiative for Communications Industry Web-based Integrated Billing Solution Can Provide Rapid ROI
Announcement posted by PeopleSoft 07 Jun 2001
PeopleSoft Inc. (Nasdaq: PSFT) and KPMG Consulting Inc. (Nasdaq: KCIN), one of the world's largest consulting companies, today announced a billing-integration solution for the communications industry -- PeopleSoft Customer Relationship Management (CRM) for Communications. The solution is currently shipping, with KPMG Consulting providing implementation services and support.
PeopleSoft CRM for Communications gives communications service providers an
expansive view into their most vital IT network -- the Operations Support Systems/Business Support Systems (OSS/BSS). PeopleSoft and KPMG Consulting
are integrating PeopleSoft CRM with the disparate OSS/BSS, allowing managers
to easily view enterprise-wide information from a variety of perspectives.
PeopleSoft and KPMG Consulting will provide dedicated resources to drive the
solution to wireline, wireless and broadband segments. Through functionality
developed specifically for the communications industry, the solution provides:
* Quick connectivity to a wide variety of information from OSS/BSS
applications, including services provisions, activation and inventory management
* Improved processing flow and accuracy of orders
* Accelerated return on investment through shortened product introductions
* Greater customer satisfaction through better customer support
* Simplified user interface resulting in reduced training costs and higher employee retention for customer support representatives
"Business across Asia Pacific will have the right technology and expertise to satisfy their customers and increase profitability. With PeopleSoft and KMPG, communications firms will be in an excellent position to lead the market," said Andrew Barkla, Regional Vice President, PeopleSoft Asia Pacific.
"Customers today are seeking companies that can deliver solutions consistently and reliably," said Michael Donahue, Chief Operating Officer, KPMG Consulting. "This joint initiative enables a rapid implementation utilising PeopleSoft CRM for Communications with KPMG Consulting's architecture and business processes integration."
Commenting on the unveiling of PeopleSoft 8 CRM, John Humphreys, Chairman, KPMG Consulting Australia said, "It is evident that today's market place is based on the web and PeopleSoft's particular architecture provides organisations with the tools that they need to open the gateway to the future. I believe that PeopleSoft's next generation CRM solution will be attractive to a number of organisations as it will provide a medium in which to leverage the latest internet technologies in order to place greater focus
on their customers. Within the Asia Pacific region, KPMG Consulting is an enthusiastic partner of PeopleSoft as is evidenced locally through KPMG Consulting's and PeopleSoft's leadership and alliance in the Financial Services and Telecommunications industries."
About PeopleSoft
PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management, and Enterprise Management solutions provide the industry's most open and flexible e-commerce platform. PeopleSoft employs more than 8,000 people worldwide, including 2,400 eBusiness consultants. More than 4,700 organisations in 107 countries run on PeopleSoft eBusiness applications. Visit us at www.peoplesoft.com <http://www.peoplesoft.com/>.
PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, AXA, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, University of NSW, WA Department of Education, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright 2001 PeopleSoft, Inc. All rights reserved.
About KPMG Consulting
As of February 8, 2001, KPMG Consulting, Inc. is an independent consulting
company, no longer affiliated with KPMG LLP, the tax and audit firm. KPMG
Consulting should be referenced as such in the first and all subsequent
references.
KPMG Consulting, Inc. (NASDAQ: KCIN), based in McLean, Virginia, is one of
the world's largest consulting companies with more than $2 billion in annual
revenues. Our more than 10,000 employees provide business and technology
strategy, systems design and architecture, applications implementation, and
network and systems integration, designed to enable clients to leverage
technology for stronger return on investment and enhanced service to their
own customers, vendors and employees. We serve more than 2,500 clients,
including global companies, Fortune 1000 companies, small and medium-sized
businesses, government agencies and other organisations, through six
industry-focused lines of business, including: financial services, consumer
and industrial markets, high tech, communications and content, public
services and health care.
For more information about KPMG Consulting, visit our Web site at
www.kpmgconsulting.com. For news media, visit
<http://kpmgconsulting.com/direct.asp?area=contactus>.
PeopleSoft CRM for Communications gives communications service providers an
expansive view into their most vital IT network -- the Operations Support Systems/Business Support Systems (OSS/BSS). PeopleSoft and KPMG Consulting
are integrating PeopleSoft CRM with the disparate OSS/BSS, allowing managers
to easily view enterprise-wide information from a variety of perspectives.
PeopleSoft and KPMG Consulting will provide dedicated resources to drive the
solution to wireline, wireless and broadband segments. Through functionality
developed specifically for the communications industry, the solution provides:
* Quick connectivity to a wide variety of information from OSS/BSS
applications, including services provisions, activation and inventory management
* Improved processing flow and accuracy of orders
* Accelerated return on investment through shortened product introductions
* Greater customer satisfaction through better customer support
* Simplified user interface resulting in reduced training costs and higher employee retention for customer support representatives
"Business across Asia Pacific will have the right technology and expertise to satisfy their customers and increase profitability. With PeopleSoft and KMPG, communications firms will be in an excellent position to lead the market," said Andrew Barkla, Regional Vice President, PeopleSoft Asia Pacific.
"Customers today are seeking companies that can deliver solutions consistently and reliably," said Michael Donahue, Chief Operating Officer, KPMG Consulting. "This joint initiative enables a rapid implementation utilising PeopleSoft CRM for Communications with KPMG Consulting's architecture and business processes integration."
Commenting on the unveiling of PeopleSoft 8 CRM, John Humphreys, Chairman, KPMG Consulting Australia said, "It is evident that today's market place is based on the web and PeopleSoft's particular architecture provides organisations with the tools that they need to open the gateway to the future. I believe that PeopleSoft's next generation CRM solution will be attractive to a number of organisations as it will provide a medium in which to leverage the latest internet technologies in order to place greater focus
on their customers. Within the Asia Pacific region, KPMG Consulting is an enthusiastic partner of PeopleSoft as is evidenced locally through KPMG Consulting's and PeopleSoft's leadership and alliance in the Financial Services and Telecommunications industries."
About PeopleSoft
PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management, and Enterprise Management solutions provide the industry's most open and flexible e-commerce platform. PeopleSoft employs more than 8,000 people worldwide, including 2,400 eBusiness consultants. More than 4,700 organisations in 107 countries run on PeopleSoft eBusiness applications. Visit us at www.peoplesoft.com <http://www.peoplesoft.com/>.
PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, AXA, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, University of NSW, WA Department of Education, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright 2001 PeopleSoft, Inc. All rights reserved.
About KPMG Consulting
As of February 8, 2001, KPMG Consulting, Inc. is an independent consulting
company, no longer affiliated with KPMG LLP, the tax and audit firm. KPMG
Consulting should be referenced as such in the first and all subsequent
references.
KPMG Consulting, Inc. (NASDAQ: KCIN), based in McLean, Virginia, is one of
the world's largest consulting companies with more than $2 billion in annual
revenues. Our more than 10,000 employees provide business and technology
strategy, systems design and architecture, applications implementation, and
network and systems integration, designed to enable clients to leverage
technology for stronger return on investment and enhanced service to their
own customers, vendors and employees. We serve more than 2,500 clients,
including global companies, Fortune 1000 companies, small and medium-sized
businesses, government agencies and other organisations, through six
industry-focused lines of business, including: financial services, consumer
and industrial markets, high tech, communications and content, public
services and health care.
For more information about KPMG Consulting, visit our Web site at
www.kpmgconsulting.com. For news media, visit
<http://kpmgconsulting.com/direct.asp?area=contactus>.