Bridge Point achieves Crossbeam Accredited Service Partner (CASP)
Brisbane, Australia, 22 May, 2012 – Bridge Point Communications, a specialist network, compliance and information security company, today announced it has become a Crossbeam Accredited Service Partner (CASP).
Crossbeam Systems, Inc. is a provider of next-generation security platforms for high-performance networks. Crossbeam Accredited Service Partners deliver an exceptionally high level of technical expertise and support.
Bridge Point has established itself as a leading IT services partner in the area of network security and has built strong methodologies for offering Crossbeam products in the Australian market since 2008.
Smith, Director of Bridge Point Communications said, “Achieving Crossbeam’s
‘CASP Support’ status is a great acknowledgement by Crossbeam of the investment
we have made and reaffirms our commitment to providing customers with the best network
security solutions and technical expertise.
“We have invested heavily to attain the most highly skilled, highly qualified Crossbeam experts in Australia. This focus has enabled us to provide our customers with solutions to their business challenges including securing the public cloud and mobile network without compromising performance, and achieve the business benefits of moving to a next generation data centre including the ability to consolidate, scale, adapt and automate to maximise efficiencies and control operating expenses.
“As a CASP, Bridge Point is now able to provide initial Crossbeam support ‘around the clock’. If required, Bridge Point can escalate the call by logging a case directly with Crossbeam. This means that our customers can get even better support which is more aligned with their needs.”
In order to achieve the CASP ‘Support’ level, Bridge Point has to meet and maintain the following requirements set by Crossbeam:
Deliver first response Level 1 and Level 2 support
Maintain certified Crossbeam support engineers on staff
Purchase X-Series equipment for customer problem reproduction
Report monthly operational metrics
Demonstrate full-time technical support capability
David Sykes, Regional Director – South East Asia and Pacific, Crossbeam Systems, said, “Bridge Point is a valued partner with a proven track record who understands how to help customers consolidate and optimise their security infrastructure to achieve business goals. Bridge Point has invested in Crossbeam by developing the right skills and dedicated resources, and that investment is the foundation of its success in the Australian market.”