UNSW Regains Control Over Communications Costs With NEC
Announcement posted by NEC Australia 01 Aug 2012
The newly implemented TSA CAAB system, integrated and supported by NEC Australia, has helped UNSW automate dozens of complex billing processes offering the university faster and clearer insight into its communications costs and usage levels.
The TEM Platform, and more importantly, the information it puts at the hands of management, users and administrators, allows the university staff to access vital information for supplier negotiations, mobile device procurement, resource planning and accurate business unit cost allocation.
UNSW now automatically imports, validates and unifies carrier suppliers’ invoices, replacing dozens of manual processes. The new platform generates automated usage reports based on its own PABX system data, giving the university verifiable data on actual fixed-line across its separate faculties.
“With the merging of the fixed line and mobile data into one database, and the automatic generation of reports, the CAAB Enterprise system has improved the visibility of expenses per faculty and user whilst significantly reducing the time taken each month by UNSW to achieve more ROI positive outcomes,” said Peter McEwan, project leader of UNSW’s Telecom Expense Management Project.
This helps the university allocate and reconcile telecommunications costs, and provides the data and documentation required to quickly resolve carrier billing disputes.
“Relying only on telecom’s carrier information for billing purposes is not sufficient. UNSW can now use its own PABX data to identify discrepancies and claim reimbursements for overpaid invoices,” said Peter McEwan.
“The CAAB Enterprise solution has actually allowed us to improve and more proactively manage our Carrier relationships, giving us more confidence and control over these expenses. This means that we’re not spending so much time on billing disputes and resolution with our Carriers and instead focusing on delivering more positive technology outcomes required by the University moving forward.”
In addition, NEC Australia integrated several new interfaces between the TEM Platform and UNSW's internal systems such as directory, finance and HR. This provides the underlying logic to manage cost allocation across business units and individual cost-centres used by the university.
UNSW is able to use this data to accurately forecast, while supporting the university's goal to transition delivery of self-service capabilities to end-users.
The university is now well-equipped to support its highly distributed user environment, made up of over 5,000 staff and more than 50,000 students across eight core faculties, as well as external organisations such as the College of Fine Arts (CoFA) campus, that rely on UNSW’s infrastructure.
Each user group demands real-time collaboration and communications capabilities across fixed and mobile telephones, wired and wireless internet access, desktop and room based video, and broader computing requirements.
The
next stages of the project will allow these highly-distributed users being able
to have self-service capabilities through a web interface to have greater
visibility over their expenses and usage patterns as well as efficient
web-based invoice distribution.
Ends
About TSA Software Solutions
TSA Software Solutions' software is distributed to businesses across Australasia. Software development and help desk facilities are based in Brisbane with on-site support available internationally via our channel partner network.
TSA Software Solutions invests heavily in the on-going research and development of Telecom Expense Management solutions through its CAAB Enterprise Solution and is a NEC Global UNIVERGE Development Partner, Cisco Global Technology Developer Program Partner and Microsoft GOLD Certified Partner. TSA Software Solutions is a privately owned Australian company established in 1993. CAAB Enterprise is a Unified Telecom Expense Management solution handling Telephony and Internet Platforms, Mobile and Fixed Line Carrier Bill Validation, Allocation, Reporting as well as Video and Messaging platforms to give any organisation key insights into their investments in Voice and data infrastructure. TSA Software Solutions has a staff of 22 direct employees. www.caab.net
About NEC Australia
NEC Australia is one of Australia’s leading ICT companies, delivering a complete portfolio of solutions and services to enterprise and government customers across multiple industry verticals.
The Communications Solutions division provides a full range of communications solutions and associated support services in multi-vendor environments, including systems integration, specialist communications solutions, data networking, unified communications and collaboration, broadband access network, biometrics, digital signage and display solutions.
The IT Solutions division offers ICT services including consultancy, business process and project services, applications and solutions development, and infrastructure and applications managed services.
This depth and breadth of expertise allows NEC Australia to deliver end-to-end ICT solutions, encompassing consulting, business application development, and ICT infrastructure and support as a managed service. www.nec.com.au
About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilise the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at www.nec.com
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. 2012 NEC Corporation.
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