Canon Care Pack offers the ultimate in after-sales support and peace of mind for locally purchased Australian products
Highlights:
-Full product replacement for up to 3 years for registered products suffering manufacturer fault
-Free freight anywhere in Australia when making a claim
-Transferable cover when on-selling product
Sydney 9 August, 2012: Canon Australia has today announced a new premium support offering that provides consumers with the peace of mind of complete Canon manufacturer backing and benefits including full product replacement and free freight when making a claim for up to three years from the date of purchase. The Canon Care Pack offers consumers another benefit for buying locally and is available now from Authorised Canon Resellers and the Canon Australia Online Store (some product exclusions apply)*1.
“We are thrilled to announce the Canon Care Pack in response to demand from Australian consumers for a manufacturer-backed service offering that goes above and beyond the provisions of a standard manufacturer’s warranty,” said Jason McLean, Director – Canon Consumer Imaging, Canon Australia. “The Canon Care Pack applies for three years from the date of purchase, but it is not an extended warranty. The benefits far exceed the warranty provisions by offering full product replacement on manufacturer defects and free freight for any claims.”
The Care Pack can be used with a new consumer product (not specifically excluded*1) that is distributed by Canon Australia and is purchased in Australia from Canon Australia or an Authorised Reseller. Where a consumer purchases multiple eligible products as part of one Canon kit or bundle, whether created by Canon Australia or a reseller (as evidenced by a single receipt), all eligible products comprised in the kit will be covered by the one Care Pack.
Tiered structure
The Canon Care Pack is tiered in four product (or bundle) purchase price bands:
Canon care pack: Care Pack 1 for Products priced between $0–$499 - $59
Canon care pack: Care Pack 2 for Products priced between $500–$999- $99
Canon care pack: Care Pack 3 for Products priced between $1000–$1999- $199
Canon care pack: Care Pack 4 for Products priced between $2000–$2999- $299
Registration process
After purchasing the Canon Care Pack consumers register within 14 days online at www.canon.com.au/carepack or alternatively email or post the registration form with the unique code supplied and copies of both product and Care Pack receipts. The Canon Care Pack then comes into force from the date of registration*2.
Claims process
To make a claim against the Canon Care Pack, customers can contact Canon Customer Support on 13 13 83 available Monday to Friday from 9am to 5pm (excluding Australian public holidays). Customers can also locate their nearest Canon Service Counter or Customer Care Provider at www.canon.com.au/Support-Services/Dealer-Service-Locator.
For more information on the Canon Care Pack, see the Canon Australia website: www.canon.com.au/carepack
*1.The Canon Care Pack does not cover the following products:
-Products imported from overseas and not distributed by Canon Australia (known as “grey market” or “parallel import” products)
-Projector lamps
-Single-function and multifunction Laser Beam Printers
-Consumables (ink and toner), print heads, drums, lamps, cartridges and paper
-Scanner rubber rollers
-Software
*2. Registration must be completed within 12 months of the purchase date
Related links:
-See full details of the Canon Care Pack – www.canon.com.au/carepack
-Find a Canon Authorised Reseller – http://www.canon.com.au/Support-Services/Dealer-Service-Locator
-Visit the Canon Online Store – http://store.canon.com.au
About Canon:
Canon is the world's leading imaging brand that actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible through imaging solutions for business and consumers. Canon's Australian R&D company, CiSRA, develops and exports digital imaging technologies for use in Canon products worldwide. Canon has ranked among the top-four US patent recipients* for the past 20 years, and had global revenues of around $US46 billion in 2011. Canon Australia also operates Canon Finance Australia, which offers one-stop shopping for customers wanting leasing or finance services. For more information, visit www.canon.com.au, www.facebook.com/canonaustralia, www.twitter.com/canonaustralia, www.youtube.com/canonaustralia
* Based on weekly patent counts issued by the United States Patent and Trademark Office
