MaintenanceNet’s Channel-Focused Service Revenue Automation Solution Drives Stronger Service Sales for Westcon Group and Its Reseller Partners
St. Leonards, NSW Australia – August 13, 2012 – MaintenanceNet, Inc. today announced that Westcon Group Australia has super-charged its nationwide service sales program while empowering its resellers with the recent rollout of the MaintenanceNet-powered Westcon SMART Services Manager platform. As a value-added distributor of category-leading unified communications, network infrastructure, data center and security solutions, Westcon Group is providing the platform free of charge to its Australian resellers.
Based upon MaintenanceNet’s Service360™ service revenue automation solution, Westcon SMART Services Manager is designed to uncover new maintenance service opportunities and drive stronger recurring revenue growth through a faster, more efficient approach to service sales. The service contract management platform provides Westcon resellers with broad-based visibility into their inventory of service contracts sold into the market, giving them advance notice of expiring service contracts and prompting them to take action on unattached assets (IT assets sold without a service agreement).
“Using Westcon SMART Services Manager, our resellers are now able to uncover opportunities they may not have otherwise been aware of, and it streamlines sales processes and reduces the administrative time and costs associated with selling services,” said Tony Heywood, Director, Vendor Alliances, Westcon Group Australia. “It’s a competitive advantage and a valuable resource for our resellers in the market, and we’re seeing our maintenance sales rise as a result.”
Westcon Group is also using MaintenanceNet’s powerful Auto Quote solution. As the industry’s most widely used partner enablement tool of its kind, Auto Quote automatically prepares and delivers accurate, on-time service quotes via email to customers. These pre-validated quotes – which address renewals on expiring service contracts as well as new service quotes for unattached products – are sent to Westcon resellers each month for review. Resellers can log into the Westcon SMART Services Manager to order the Auto Quotes, and can also brand them with their own logo before delivering them directly via email to their customers.
According to Queensland-based reseller Technology Effect, Westcon SMART Services Manager helps sales agents be more proactive about service renewals and quickly get quotes to their customers in advance of expiration. “Now we have a way to easily look up information regarding the service contracts that are owned by a specific customer, and we can quickly reach out to our clients via email with branded quotes that include their pricing,” said Cheryl Moore, Business Support Manager, Technology Effect. “As a result, we’re seeing customer satisfaction improve because we are able to respond faster to customer requests and stay on top of our clients’ service contract needs.”
Westcon Group is also leveraging MaintenanceNet’s Quote to Order offering to empower resellers with an easy-to-use, self-help tool to create real-time service quotes.
“Auto Quote and the Westcon SMART Services Manager is playing a key role in bringing expiring service contracts to the attention of Weston’s resellers, allowing them to better address the full scope of service sales opportunities available across their customer base,” says Shayne Skaff, vice president of business development for MaintenanceNet. “Our collaboration on service revenue automation this year has helped both Westcon Group Australia and its resellers elevate their service sales initiatives. We’re off to a great start and we look forward to further success ahead.”
For more information on MaintenanceNet, visit www.maintenancenet.com. For more information on Westcon Group’s SMART ServicesManager, please visit http://www.westcongroup.com.au/vendors-and-technology/vendors/cisco/cisco-services/westcon-group-smart-services-manager.aspx.
MaintenanceNet empowers the world’s leading manufacturers and their channel partners to expand the scope and success of their service sales initiatives. The company has delivered billions of dollars in service revenues, while also improving overall customer satisfaction and retention for the businesses it serves. The key to MaintenanceNet’s success is its proficiency in turning incomplete or inaccurate customer data into actionable business intelligence that drives revenue and profits for manufacturers. MaintenanceNet’s Service360 cloud-based platform and Auto Quote solution expedites and automates sales processes, and provides a channel-friendly approach to service quoting, ordering and renewing. For more information, visit www.maintenancenet.com or call 866-699-7212.
MaintenanceNet is a registered trademark of MaintenanceNet Incorporated.
Kelly Crothers Paula Johns
MaintenanceNet, Inc. MaintenanceNet Public Relations