MuleSoft Gives Panviva Unprecedented Connectivity to Cloud and On-premises Applications
Announcement posted by MuleSoft 14 Apr 2014
Panviva Embeds MuleSoft’s Anypoint Platform Into Core of SupportPoint Cloud
MuleSoft, the company that makes it easy to connect applications, data and devices, today announced that Panviva, the world’s leading Business Process Guidance vendor, is embedding MuleSoft’s Anypoint™ Platform at the core of its software solution SupportPoint. Doing so as part of SupportPoint’s new microservices architecture is designed to enable Panviva to deliver a seamless user experience across the applications and data sources that customer-facing employees need to deliver a superior customer experience.
“Our latest generation software SupportPoint Cloud is a point of transformation not just for our company, but for the Business Process Guidance market. MuleSoft is helping to make that a reality,” said Ben Cordeiro, CIO of Panviva. “SupportPoint is a critical application in many industries, and customers view it as a must-have application for its ability to drastically lower costs and improve both the customer and employee experience. MuleSoft provides the integration platform for SupportPoint Cloud, with impressive, feature rich functionality that will help our clients connect front office and back office systems and deliver the right information to their staff so that they can perform their job right – first time, every time.”
Panviva are developers of a cloud-based software solution used by more than 200,000 users worldwide in banking, health insurance, telecommunications, utilities, manufacturing and government. SupportPoint provides real-time, context aware, guided navigation to improve efficiency and accuracy in modern contact centre and customer service environments, as well as highly regulated or complex work environments. SupportPoint guides leading organisations through complex policies and systems, and helps them to outperform their competitors and reduce operating costs, while maximising the end-customer experience.
With MuleSoft’s Anypoint Platform at its core, SupportPoint Cloud is able to connect to virtually any other application and make it easy for users to integrate SupportPoint Cloud with other products and standards, including Microsoft SharePoint, Documentum, HL7, CMIS, Microsoft Dynamics CRM, Salesforce and Zendesk. Together with Sixtree, a leading Australian software integration consultancy, MuleSoft has provided Panviva with a complete integration experience that is designed to eliminate the pain and cost of point-to-point integration.
“MuleSoft has a powerful platform which we can customise for our own requirements. It provides for rapid deployment and greater flexibility. As part of this we built a strong strategic partnership with Sixtree, which not only provided their invaluable expertise around Mule ESB, but also took the time to understand our broader architectural objectives and joined us in designing the best frameworks to achieve these goals,” said Cordeiro. “By automating the integration of applications, MuleSoft will play a critical role in enabling us to rapidly and continuously deliver innovation that ultimately helps our customers provide better service at lower cost and with higher levels of compliance.”
MuleSoft’s Anypoint Platform offers a complete integration platform for SaaS, SOA and APIs. Organisations get the freedom to connect what they want, when they want, whether on-premises or in the cloud. It eliminates the pain and cost of point-to-point integration, unifying business processes across applications, data sources and APIs. For more information about Anypoint Platform, please visit: http://www.mulesoft.com/platform/enterprise-integration <http://www.mulesoft.com/platform/enterprise-integration> .
About MuleSoft
MuleSoft’s mission is to connect the world’s applications, data and devices. MuleSoft makes connecting anything easy with Anypoint™ Platform, the only complete integration platform for SaaS, SOA and APIs. Thousands of organisations in 54 countries, from emerging brands to Global 500 enterprises, use MuleSoft to innovate faster and gain competitive advantage. http://www.mulesoft.com/
About Panviva
Panviva is the originator of Business Process Guidance, and the developer of SupportPoint, the world’s leading Business Process Guidance system. Over 200,000 users across 37 countries rely on SupportPoint daily to guide them through complex processes and systems in real time. Panviva’s customers reduce task handling times, error rates and compliance issues; increase staff capacity and agility; cut training times and operational costs; and achieve the very highest levels of satisfaction for customer service. Among Panviva’s customers are BUPA, Blue Cross, Medibank Private, HBF, Health New England, AvMed, Gundersen Health Systems, St Mary’s Heath Plans, BT, Colt, Foxtel, EXL Services, Stellar BPO, National Australia Bank, and Westpac.
“Our latest generation software SupportPoint Cloud is a point of transformation not just for our company, but for the Business Process Guidance market. MuleSoft is helping to make that a reality,” said Ben Cordeiro, CIO of Panviva. “SupportPoint is a critical application in many industries, and customers view it as a must-have application for its ability to drastically lower costs and improve both the customer and employee experience. MuleSoft provides the integration platform for SupportPoint Cloud, with impressive, feature rich functionality that will help our clients connect front office and back office systems and deliver the right information to their staff so that they can perform their job right – first time, every time.”
Panviva are developers of a cloud-based software solution used by more than 200,000 users worldwide in banking, health insurance, telecommunications, utilities, manufacturing and government. SupportPoint provides real-time, context aware, guided navigation to improve efficiency and accuracy in modern contact centre and customer service environments, as well as highly regulated or complex work environments. SupportPoint guides leading organisations through complex policies and systems, and helps them to outperform their competitors and reduce operating costs, while maximising the end-customer experience.
With MuleSoft’s Anypoint Platform at its core, SupportPoint Cloud is able to connect to virtually any other application and make it easy for users to integrate SupportPoint Cloud with other products and standards, including Microsoft SharePoint, Documentum, HL7, CMIS, Microsoft Dynamics CRM, Salesforce and Zendesk. Together with Sixtree, a leading Australian software integration consultancy, MuleSoft has provided Panviva with a complete integration experience that is designed to eliminate the pain and cost of point-to-point integration.
“MuleSoft has a powerful platform which we can customise for our own requirements. It provides for rapid deployment and greater flexibility. As part of this we built a strong strategic partnership with Sixtree, which not only provided their invaluable expertise around Mule ESB, but also took the time to understand our broader architectural objectives and joined us in designing the best frameworks to achieve these goals,” said Cordeiro. “By automating the integration of applications, MuleSoft will play a critical role in enabling us to rapidly and continuously deliver innovation that ultimately helps our customers provide better service at lower cost and with higher levels of compliance.”
MuleSoft’s Anypoint Platform offers a complete integration platform for SaaS, SOA and APIs. Organisations get the freedom to connect what they want, when they want, whether on-premises or in the cloud. It eliminates the pain and cost of point-to-point integration, unifying business processes across applications, data sources and APIs. For more information about Anypoint Platform, please visit: http://www.mulesoft.com/platform/enterprise-integration <http://www.mulesoft.com/platform/enterprise-integration> .
About MuleSoft
MuleSoft’s mission is to connect the world’s applications, data and devices. MuleSoft makes connecting anything easy with Anypoint™ Platform, the only complete integration platform for SaaS, SOA and APIs. Thousands of organisations in 54 countries, from emerging brands to Global 500 enterprises, use MuleSoft to innovate faster and gain competitive advantage. http://www.mulesoft.com/
About Panviva
Panviva is the originator of Business Process Guidance, and the developer of SupportPoint, the world’s leading Business Process Guidance system. Over 200,000 users across 37 countries rely on SupportPoint daily to guide them through complex processes and systems in real time. Panviva’s customers reduce task handling times, error rates and compliance issues; increase staff capacity and agility; cut training times and operational costs; and achieve the very highest levels of satisfaction for customer service. Among Panviva’s customers are BUPA, Blue Cross, Medibank Private, HBF, Health New England, AvMed, Gundersen Health Systems, St Mary’s Heath Plans, BT, Colt, Foxtel, EXL Services, Stellar BPO, National Australia Bank, and Westpac.