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BigAir automates and streamlines billing with Zuora, implemented by Pactera

Announcement posted by Bearing Point 22 Sep 2014

Australian telecommunications company partners with Pactera to implement, support and optimise Zuora’s Relationship Business Management platform

Sydney, Australia, 22nd September, 2014 – Pactera, China’s largest global IT services and Business Process Outsourcing (BPO) provider today announced that BigAir (ASX:BGL), the leading provider of fixed wireless broadband solutions for Australian business and campus environments has successfully implemented
Z-Business, Zuora’s Relationship Business Management (RBM) platform with the support of Pactera.

BigAir selected Pactera as its IT partner to consolidate its billing systems and seamlessly implement Zuora’s RBM platform, which makes all customer subscription, billing and payment data visible within Salesforce.com. The new platform has provided BigAir with a single, lead-to-cash system that also offers a 360-degree view of all customer activity, enabling it to quickly and easily quote and invoice for new services, upgrades and renewals. As part of the agreement, Pactera is also providing ongoing advisory, high value IP and delivery services around BigAir’s continued adoption of cloud enabled business models.

BigAir has experienced rapid growth over the past few years via acquisition, expanding its customer base and network assets to become one of Australia’s largest metropolitan fixed wireless network operators. As a result, BigAir had inherited a number of billing platforms which made it challenging to achieve real-time visibility across all its operations.

“We selected Pactera as BigAir’s long-term IT partner to help us consolidate our billing systems and implement a cloud-based billing platform that would give us the flexibility to scale, streamline our billing and improve our customer service,” said Charles Chapman, CFO at BigAir. “With deep local expertise in the Australian telecommunications industry and global strength in IT outsourcing, we knew we could rely on Pactera’s advice and support to help us establish a new, modern billing platform that could grow with us.”

Pactera has experienced increasing demand for SaaS billing within the Australian telecommunications industry this year, with several communication companies in the region in the process of moving their billing operations to the cloud. This has led Pactera to establish a large-scale consulting practice in Australia, with a view to becoming APAC’s leading IT services and BPO provider for enterprise in the cloud.

Bob Hennessy, who heads Pactera across Australia and New Zealand said, “When it comes to billing and customer care, telecommunications companies are complex businesses that require smart software to provide them with real-time visibility of their operations’ billing to improve their efficiency while reducing cost.

“Using the cloud model for critical business processes is ideal for fast-growing companies like BigAir, in that it gives them the flexibility to launch new services quickly, avoid upfront infrastructure costs and easily scale their business. With Pactera, BigAir can be assured that the value of their IT investment in the cloud is enhanced through our ongoing consulting support and expertise, global capability and quality management processes.”

“It’s not uncommon for us to see enterprise businesses acquiring companies for growth and market traction and later realizing that each new company has it’s own IT strategy. It’s a huge undertaking for a company to reinvent and align their IT strategy within the subscription model,” said Greg Cullen, VP of Asia Pacific at Zuora. “Between Zuora’s proven enterprise-grade RBM platform, Z-Business and Pactera’s in-depth knowledge of cloud-based platforms, BigAir has the modern IT infrastructure to enable them to continue to dominate the telecommunications market in Australia.”

ENDS

About Pactera

Pactera Technology International Limited is the China’s largest-based IT services and BPO provider with operations in Australia, China, Hong Kong, Japan, Singapore, Taiwan, Indonesia, UK, and the USA. Since 1995, Pactera has delivered world-class Business / IT consulting, solutions, and outsourcing services to our global clients. We have a strong track record of developing advanced technologies, process innovations and business models for a wide range of Fortune 500 clients spanning many industries including the Financial Services, Technology, Telecommunications, Travel and Transportation, Energy, Life Sciences, Manufacturing, Retail & Distribution sectors. www.pactera.com

 

About Big Air

BigAir owns and operates Australia's largest metropolitan fixed wireless broadband network. The Australian business market comprises nearly one million businesses and BigAir's network provides near blanket coverage across its major cities and now includes extensive regional coverage. The BigAir Cloud Managed Services

 division provides customers with innovative, fully integrated Cloud, Managed Services and Unified Communications solutions designed to satisfy business requirements in delivering reliable, feature rich, business grade services backed by industry leading service and support. The BigAir Community Broadband division is the leading provider of outsourced managed Internet services in the tertiary student accommodation market within Australia.  BigAir is able to provide a complete end to end solution for student accommodation providers including both wireless and wired infrastructure delivering high speed broadband along with its advanced billing systems and 24/7 operational support systems. The Community Broadband division also supplies managed communications and WiFi solutions into Retirement Living villages, Shopping Centres, local councils and remote mining camps. For further information please visitwww.bigair.com.au

 

About Zuora Inc

Zuora is the global leader in Relationship Business Management solutions, helping companies in every industry transition to the Subscription Economy. Enterprise leaders and high-growth companies alike use Zuora's multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora's applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans fromsalesforce.com, PayPal, and Netsuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet,Ustream and Reed Business Information. To learn more about Zuora, please visitzuora.com