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Local Call Centre Operator Takes out Top Award at National Contact Centre Awards Night

Announcement posted by CallActive 28 Oct 2014

Bentleigh East based CallActive, a leading provider of outsourced contact centre services has won a National award at the Auscontact Association’s industry awards night, highlighting the benefit of Australian based call centres and bucking the trend of ‘o

On Friday October 24th, 2014 the Auscontact Association National Awards were held in Melbourne, the awards are recognised within the Australian contact centre industry as being the pre-eminent awards program. The program identifies the top performers across 13 different categories, with CallActive winning the prestigious ‘BPO/Outsourcer of the Year’ award.

Family owned and employing up to 400 people in their East Bentleigh call centre, CallActive have been an advocate of keeping call centre jobs in Australia as opposed to offshoring, as they believe the benefits derived from great customer service outweigh the cost reductions and associated drop in service levels achieved with offshoring.

CallActive CEO Rick Allan sees the award as validating his position as an advocate for Australian call centre jobs by the success CallActive clients see with locally hired and trained talent, “CallActive are extremely proud of the customer-focused campaigns that have been delivered in the last twelve months that have not only delivered clients exceptional business outcomes but also their customers an exceptional service experience, achieved by using the best local talent available” he stated.

CallActives focus on local recruitment as well as training and development has resulted in highly trained and skilled call operators that deliver a level of customer service unparalleled in the industry, whilst their family owned management structure provides an agile and personalised service to their clients. CallActive believe these attributes differentiated them over their competitors in the judges eyes.

Competing against all the major corporate players in the Outsourcing and Business Process Outsourcing (BPO) industry, being a family owned business made the win all the more satisfying for CallActive.

CallActive staff and management that attended the awards had a great night of celebrations and look forward to sharing the recognition with all staff to highlight everyone’s contribution to winning the award.