PeopleSoft Sets Industry Standard With New CRM Product Framework for Industry Solutions
Announcement posted by PeopleSoft 11 Oct 2001
PeopleSoft 8 CRM for Financial Services To Provide Best-of-Breed Industry Solution
PeopleSoft Inc. (Nasdaq: PSFT) today announced a new product framework for developing pure internet Customer Relationship Management (CRM) industry solutions. PeopleSoft 8 CRM industry solutions will be the industry's only vertical market CRM applications based on a single product framework with no separate industry codelines. The first of these industry-specific CRM solutions is PeopleSoft 8 CRM for Financial Services.
PeopleSoft's new CRM industry solutions will provide customers with the flexibility to easily automate and integrate business processes and configure their solutions to meet industry and organisation-specific requirements. PeopleSoft's customer data model provides complete customer information and shows all of a customer's relationships to people, products and services across the enterprise.
"Our new industry solutions will enable organisations to gain a complete understanding of their most valued and valuable customers," said David Webster, Managing Director PeopleSoft Australia and New Zealand. "Armed
with this information they will be able to prioritise resources, products and services to their key customers. With a single product framework, PeopleSoft's approach will not only deliver best-of-breed industry-specific CRM solutions more quickly to our customers, but will also protect their software investment by significantly reducing their upgrade and
maintenance costs."
PeopleSoft CRM for Financial Services
PeopleSoft's first industry solution based on its pure internet architecture is PeopleSoft 8 CRM for Financial Services, the next generation of CRM for global banking, insurance and brokerage institutions. PeopleSoft 8 CRM for Financial Services delivers a complete customer view by capturing and displaying the complexities of personal, professional and fiduciary relationships with each customer. The application also delivers a unique customer segmentation ability allowing organisations to align service and responsiveness to their most valued customers. Additionally, PeopleSoft 8
CRM for Financial Services includes a comprehensive security model that provides role-based access to account information.
Specific functionality built into the solution enables a financial institution's support representatives or customers to gain immediate access to a comprehensive customer profile. In addition, customers also have access to their own profile information. The detailed, customer-centric view allows for more informed responses to specific customer inquiries,
and enables up-selling and cross-selling of additional financial products and services.
PeopleSoft 8 CRM for Financial Services is currently scheduled to be generally available in December 2001. Additional pure internet CRM industry solutions are expected to be delivered in 2002.
About PeopleSoft
PeopleSoft (Nasdaq: PSFT) is the world's leading provider of collaborative enterprise software. PeopleSoft pure internet software enables organisations to reduce costs and increase productivity through collaboration with their customers, suppliers, and employees. PeopleSoft's integrated, best-of-breed applications include Customer Relationship Management, Supplier Management, Human Capital Management, Financial Management, and Enterprise Performance Management. More than 4,700 organisations in 107 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com.
PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, ANZ, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John
Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, National Mutual Health Insurance, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, Transfield Pty Ltd, University of NSW, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright 2001 PeopleSoft, Inc. All rights reserved.
PeopleSoft's new CRM industry solutions will provide customers with the flexibility to easily automate and integrate business processes and configure their solutions to meet industry and organisation-specific requirements. PeopleSoft's customer data model provides complete customer information and shows all of a customer's relationships to people, products and services across the enterprise.
"Our new industry solutions will enable organisations to gain a complete understanding of their most valued and valuable customers," said David Webster, Managing Director PeopleSoft Australia and New Zealand. "Armed
with this information they will be able to prioritise resources, products and services to their key customers. With a single product framework, PeopleSoft's approach will not only deliver best-of-breed industry-specific CRM solutions more quickly to our customers, but will also protect their software investment by significantly reducing their upgrade and
maintenance costs."
PeopleSoft CRM for Financial Services
PeopleSoft's first industry solution based on its pure internet architecture is PeopleSoft 8 CRM for Financial Services, the next generation of CRM for global banking, insurance and brokerage institutions. PeopleSoft 8 CRM for Financial Services delivers a complete customer view by capturing and displaying the complexities of personal, professional and fiduciary relationships with each customer. The application also delivers a unique customer segmentation ability allowing organisations to align service and responsiveness to their most valued customers. Additionally, PeopleSoft 8
CRM for Financial Services includes a comprehensive security model that provides role-based access to account information.
Specific functionality built into the solution enables a financial institution's support representatives or customers to gain immediate access to a comprehensive customer profile. In addition, customers also have access to their own profile information. The detailed, customer-centric view allows for more informed responses to specific customer inquiries,
and enables up-selling and cross-selling of additional financial products and services.
PeopleSoft 8 CRM for Financial Services is currently scheduled to be generally available in December 2001. Additional pure internet CRM industry solutions are expected to be delivered in 2002.
About PeopleSoft
PeopleSoft (Nasdaq: PSFT) is the world's leading provider of collaborative enterprise software. PeopleSoft pure internet software enables organisations to reduce costs and increase productivity through collaboration with their customers, suppliers, and employees. PeopleSoft's integrated, best-of-breed applications include Customer Relationship Management, Supplier Management, Human Capital Management, Financial Management, and Enterprise Performance Management. More than 4,700 organisations in 107 countries run on PeopleSoft software. For more information, visit us at www.peoplesoft.com.
PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, ANZ, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John
Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, National Mutual Health Insurance, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, Transfield Pty Ltd, University of NSW, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties.
PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright 2001 PeopleSoft, Inc. All rights reserved.