Avaya Mobilises Chi-X Australia’s Competitive Push
Announcement posted by Avaya 05 Aug 2015
Sydney, Australia, August 5, 2015 – The Australian subsidiary of global exchange operator, Chi-X Global LLC, has deployed an Avaya IP Office platform to deliver more effective customer and team engagement solutions and support its bring-your-own-device (BYOD) strategy. The technology gives remote and travelling employees the ability to engage customers and international partners with in-office capabilities on mobile devices.
Established in 2012, Chi-X Australia delivers up to 30 per cent of the Australian equities trading daily market share, and regularly turns over in excess of AUD$1 billion per day. The company employs 20 staff and uses specialised technology services to differentiate itself from competitors.
With a small, local IT department of four, Chi-X Australia required a means of maximising employee productivity when remotely engaging with customers and international partners. Before deploying the Avaya solution, the organisation’s internal and customer communications relied on a legacy-style setup comprising only traditional VoIP desktop phones. With limited access to resources outside the office, employee collaboration was restricted, therefore hindering day-to-day tasks while away from the desk.
To enable it to grow into a substantial player in equities and assets trading, Chi-X Australia worked with Australian communications services provider, CCNA, to implement the Avaya IP Office platform to meet its specific needs: real-time presence; IP voice; real-time call logging and handling; and multi-platform access – with high-quality performance even on low bandwidth – to enable a BYOD-friendly environment.
Chi-X Australia has experienced benefits across the board: senior executives who spend a significant part of the year travelling can run the business and maintain partnerships; support staff have reduced response and resolution times; and the IT department can hotfix technical issues from anywhere at any time as opposed to making emergency trips to the office.
The new solution is also designed to help reduce total cost of ownership (TCO), and Chi-X estimates annual support costs have already been reduced by more than 50 per cent.
The success of the Australian IP Office deployment – which Chi-X Australia attributes to Avaya and CCNA’s cost performance, technical excellence, extensibility of the platform and the companies’ commitment to supporting their customer – has prompted parent company, Chi-X Global, to install the solution in its Japan and Hong Kong offices.
Quotes:
“We’re a small organisation, so we compete by being extremely efficient in the way we use technology. As such, giving our employees access to company systems on whatever device they prefer to use or have on hand – be it an Android phone or Apple iPad – is very important for Chi-X Australia. Avaya is therefore critical in delivering our full capabilities to the team, and as we expand our capabilities we see Avaya having an integral role in that.”
Mike Aikins, Chief Operations and Technology Officer, Chi-X Australia
“Succeeding as a mid-sized organisation means making staff productive without interfering in their day-to-day lives. Putting comprehensive communication and engagement tools in the hands of its employees wherever they may be is critical for an organisation operating a trading market, where timing and accuracy is a key priority. In using Avaya IP Office, Chi-X Australia has ensured that its clients and partners will be supported at any time, and its staff can work from anywhere in a secure, cost-effective and high-performance environment.”
Jeff Sheard, Managing Director Australia and New Zealand, Avaya
Tags: Avaya, IP Office, team engagement, mobility, BYOD, cloud, customer experience
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
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Established in 2012, Chi-X Australia delivers up to 30 per cent of the Australian equities trading daily market share, and regularly turns over in excess of AUD$1 billion per day. The company employs 20 staff and uses specialised technology services to differentiate itself from competitors.
With a small, local IT department of four, Chi-X Australia required a means of maximising employee productivity when remotely engaging with customers and international partners. Before deploying the Avaya solution, the organisation’s internal and customer communications relied on a legacy-style setup comprising only traditional VoIP desktop phones. With limited access to resources outside the office, employee collaboration was restricted, therefore hindering day-to-day tasks while away from the desk.
To enable it to grow into a substantial player in equities and assets trading, Chi-X Australia worked with Australian communications services provider, CCNA, to implement the Avaya IP Office platform to meet its specific needs: real-time presence; IP voice; real-time call logging and handling; and multi-platform access – with high-quality performance even on low bandwidth – to enable a BYOD-friendly environment.
Chi-X Australia has experienced benefits across the board: senior executives who spend a significant part of the year travelling can run the business and maintain partnerships; support staff have reduced response and resolution times; and the IT department can hotfix technical issues from anywhere at any time as opposed to making emergency trips to the office.
The new solution is also designed to help reduce total cost of ownership (TCO), and Chi-X estimates annual support costs have already been reduced by more than 50 per cent.
The success of the Australian IP Office deployment – which Chi-X Australia attributes to Avaya and CCNA’s cost performance, technical excellence, extensibility of the platform and the companies’ commitment to supporting their customer – has prompted parent company, Chi-X Global, to install the solution in its Japan and Hong Kong offices.
Quotes:
“We’re a small organisation, so we compete by being extremely efficient in the way we use technology. As such, giving our employees access to company systems on whatever device they prefer to use or have on hand – be it an Android phone or Apple iPad – is very important for Chi-X Australia. Avaya is therefore critical in delivering our full capabilities to the team, and as we expand our capabilities we see Avaya having an integral role in that.”
Mike Aikins, Chief Operations and Technology Officer, Chi-X Australia
“Succeeding as a mid-sized organisation means making staff productive without interfering in their day-to-day lives. Putting comprehensive communication and engagement tools in the hands of its employees wherever they may be is critical for an organisation operating a trading market, where timing and accuracy is a key priority. In using Avaya IP Office, Chi-X Australia has ensured that its clients and partners will be supported at any time, and its staff can work from anywhere in a secure, cost-effective and high-performance environment.”
Jeff Sheard, Managing Director Australia and New Zealand, Avaya
Tags: Avaya, IP Office, team engagement, mobility, BYOD, cloud, customer experience
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
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