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HCL Announces a United Xperience Lab Offering for Institutionalising Digital Co-Innovation with Customers

Announcement posted by HCL Technologies 02 Sep 2015

HCL Technologies, a leading global IT service provider, today announced the launch of a United Xperience Lab offering to institutionalise the co-innovation process for building digital solutions for and with its customers. 
 
This offering was developed as an aggregation of HCL’s experience gathered from running six United Xperience Labs across the world. The offering will now enable accelerated on-boarding of customers who wish to leverage these dedicated co-innovation labs for designing a new generation of user-experience-focused digital solutions.
 
HCL’s United Xperience Labs are a key component of the 21st century digital enterprise blueprint aimed at increasing the competitiveness of organisations by providing enterprise digital strategy, design, build capabilities, technology service catalogues, smart applications and machine solutions, and managed digital run services integrated with its next-generation information technology outsourcing offerings. 
 
The United Xperience offering works on the premise of co-innovation with customers. The Offering is a multi-layered framework wherein human intelligence and psychometrics interface with next-gen technology to create intuitive and smart digital solutions which harmoniously embed themselves into user value chains and deliver “United Xperience” to customers. The offering has three layers that cover the three core processes of innovation:

1.    Setting the strategy and vision
2.    Assembling human experience insights 
3.    Developing prototypes and presentation through a unique tableau format where actual users interface with the solution and participate in live iterations
 
“We are very pleased with the success of our United Xperience Lab network which has rapidly increased to cover six markets and industry segments over the last year. These labs are at the forefront of defining the technology provisioning contours of the digital era and have become benchmarks of collaboration laser-focused on consumer experience,” said Jaco Van Eeden, Head of HCL’s Beyond Digital Business Unit. “The launch of our United Xperience offering provides a replicable master template for forward looking enterprises that want to create similar co-innovation units as extensions of their organisations. The key highlight of this offering is its ability to significantly shorten the business-idea-to-business-value cycle,” he added.
 
HCL’s Beyond Digital Business Unit delivers digitalisation services to Fortune500/Global100 companies using its unique approach of digitalising the entire enterprise business value chain including the front, middle and back office of an organisation. The business has a dedicated base of industry-leading skills and several unique intellectual properties which differentiate its position in the space as was recently testified by IDC’s Marketscape on Digital Transformation Consulting and System Integrations services which placed HCL as the top-ranked Indian Origin player in this space. 

About HCL Technologies 
HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL’s organisational beliefs of 'Employees First, Customers Second', ‘Trust, Transparency and Flexibility’, and ‘Value Centricity’ empower its 106,107 Ideapreneurs to create real value for customers by delivering a Relationship Beyond the Contract. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 6.0  billion, as on 30th June 2015 (on LTM basis). For more information, please visit www.hcltech.com 

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