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DriveChat disrupts the automotive market with new offering

Announcement posted by LiveChatMonitoring.com 21 Jun 2016

Australian owned market leader in automotive live chat announces exciting new options for dealerships

PRESS RELEASE

FOR IMMEDIATE RELEASE:

CONTACT:

Gavin Sloan

DriveChat.com.au

+61 428 427 221

gavin@drivechat.com.au

www.drivechat.com.au

 

DriveChat Announces Its New Self-Managed Agent Package Priced at Only $49

 

Moorabbin, VIC, Australia, 7 June 2016 – DriveChat, an Australian-based provider of live chat monitoring to the Automotive Industry, announced the release of a new Self-Managed Agent package that lets an auto dealership's agents log in to respond to customer service requests and capture sales leads.

 

Company Founder Gavin Sloan said, "We are very excited about this self-managed package!  Dealerships can assign two or more staff members to log in to DriveChat and greet visitors in their online showroom, the same way staff assists customers in their physical showroom. We expect great response from our customers, especially with pricing from only $49 a month."

 

DriveChat allows dealerships to communicate with website visitors in real time, and in many cases can disrupt the shopping around process by connecting buyers with dealership staff within minutes. It’s often quoted that 97% of website traffic will leave without making contact.  DriveChat's mission is to help automotive dealerships take full advantage of this traffic. "Many of our customers report 20 to 30 percent increases in lead generation after installing DriveChat," says Gavin Sloan.

 

DriveChat adds a live chat feature to websites in a variety of package options. In addition to the new $49 self-managed package, customers may choose a co-managed package or a fully-managed option from only $299 per month. In the co-managed package, the dealership's agents handle customer queries during business hours and DriveChat's experienced staff takes over on nights and weekends. The fully-managed package has the DriveChat team monitoring clients' customer queries 24 hours a day, 365 days per year.

 

Each DriveChat client completes a questionnaire that provides DriveChat's team with all the information it needs to competently respond to customer queries, from details like location and operating hours to frequently asked questions and reputation management. In addition to the information DriveChat receives from its clients, its staff conducts research of its own, regularly checking the client's Website to ensure DriveChat staff remains up-to-date with the client's latest offerings and promotions.

 

Partnering exclusively with automotive dealerships in Australia and New Zealand, DriveChat offers clients a variety of features and promises easy installation of the application that takes only seconds to complete. They also provide immediate reports of every lead and enquiry received, as well as monthly user statistic reports. Clients may customise their DriveChat experience, from scripting to chat window features like colour, logo, and design. Finally, customers can customise chat messages for each page of their Website for more targeted messaging for each potential lead and enquiry.

 

With three chat management options and a focused base of automotive dealerships in Australia and New Zealand, DriveChat offers expert, 24/7 coverage that ensures dealers never miss another lead.

 

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