When a Competitive Freight Quote and Great Customer Service Is Not Enough

Freight Quote (Australia), a Sydney based freight company, has noted a trend of increasing  delays in the major metro areas. Matthew Roberts, who helps manage freight quotes and the day to day operations of the company spoke of the difficulty in organising even the most regular deliveries on behalf of some of his customers. "In the world of freight and transport, there's no such thing as a guaranteed delivery time. No-one can foresee every possible delay, whether it be from a traffic incident or mechanical trouble." Roberts went on to explain that the reality was that many transport companies simply don't have sufficient vehicles to deal with the demand- especially when it concerns the transportation of bulky goods. "A year or so ago, if we booked a pick-up for 7am, the driver would be at our client's premises at 6.50am, waiting to be loaded up. Today it's not uncommon to need to wait until lunch time for an available vehicle - and that's with several large transport companies at our disposal!" Roberts stressed that this was not necessarily a reflection on poor attitudes towards customer service, but rather a logistical challenge which a number of courier companies have yet to come to grips with. "Transport companies can also be overly optimistic when estimating delivery times - they know that if the delivery time estimate is too long, there's an increased chance that they'll lose the job to another provider."