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Timber Firm Puts Customer Service Over Sales

Announcement posted by Narangba Timbers 15 Jun 2017

Timber sales professionals in Brisbane reveal why they have developed an industry-leading reputation for customer service.
Brisbane, QLD, 15 June 2017 - To many Australians, it seems like people don’t do business like they used to. It can seem like today’s world is is a never-ending maze of sales outlets where nobody remembers their customers’ names anymore and everyone is viewed as a revenue resource to be maximised when they walk in the door. It can seem like too many businesses are so focused on money that they forget to provide customer service.
 
At Narangba Timbers, a timber sales outlet in Brisbane, this kind of behaviour is unacceptable. According to Jack Kyle, Owner of Narangba Timbers:
 
“As a third generation business that has been around since 1972, we have long-standing relationships with many of our customers. Some of our employees are third generation employees and some of our customers are third generation customers. Over time, many of our customers have become one large, extended family. We remember that every day when we open our doors.”
 
Knowledge is the Key

At Narangba Timbers, they pride themselves upon having what they see as the “most knowledgeable customer service crew in the business.” Their employees are “lifers” in the timber business and have dedicated themselves to providing the best customer service in the business.
 
Younger employees always have older employees who have amassed decades of knowledge to rely on until they become the older employees and another generation of younger employees are asking them questions. This cycle has gone on for three generations at Narangba Timbers and Mr Kyle doesn’t see the cycle being broken anytime soon. According to Mr Kyle:
 
“We make sure everyone here knows their timber and does their best for every customer who walks through our doors. We feel everyone deserves our best so we treat everyone like we would treat our own family. So many of the people who walk through our doors are family, friends and neighbours that treating everyone like family just becomes second nature to everyone here.”
 
Case in Point: Timber Decking

At Narangba Timbers, they have employees they call “decks-perts” who pride themselves in knowing all there is to know about timber decking. They also have a display deck at their facility that contains many different varieties of timbers and finishes so customers can experience for themselves how they would look in their backyards.
 
They make it easy for the DIY builder by providing a decking calculator on their website, but most of their customers take full advantage of the knowledge and service provided onsite by their “decks-perts.”
 
Mr Kyle concludes: “We have made it a priority to provide our customers with the best service in the business. When we combine literal lifetimes of knowledge with the professionalism and the motivation to help everyone who walks in our doors complete their projects successfully, the results are amazing. You really have to experience it for yourself.”
 
Narangba Timbers are a timber sales outlet serving the Brisbane area. They have developed a reputation for providing world class customer service along with low prices and high quality timber. They provide a wide selection of timber and hardware for timber decking, timber flooring and timber fencing for their customers in the Brisbane area. To learn more, call (07) 3888 1293 or visit their website: http://www.narangbatimbers.com.au/.