Gen-i helps Aon grow its Trans Tasman operations
Aon has successfully implemented a major upgrade of its communications capacity for its Australian and New Zealand operations by partnering with Gen-i. The three year multi-million dollar deal has integrated Aon’s trans-Tasman voice, fixed line and data networks onto a single managed platform.
Andrew Hottes, Aon Asia Pacific Head of Technology, explained that Aon has more than 500 offices in 120 countries, with 130 offices across 22 Asia Pacific countries (including 31 in New Zealand and 33 in Australia).
“We are always looking for ways to improve operations, cut costs and more effectively share knowledge,” said Hottes. “To enable business growth across the region, it became clear that we needed more flexibility and service visibility across our communications network.”
After a competitive tender process, Aon decided to partner with Gen-i for a major consolidation and upgrade of its Australian and New Zealand communications services. A fully managed IP based VPN service was chosen to consolidate all fixed line voice and data services across both countries.
Hottes continued, “Gen-i delivered a flexible proposal that’s resilient and converges our trans-Tasman ICT network, offering Aon consistency in network, service delivery and support in both countries. This will support our business needs, offering a better end user experience and giving Aon visibility and control of our operations.”
The private network’s multi-levels of service will enable Aon staff operating on both sides of the Tasman to act as though they are in the same building, facilitating increased productivity and collaboration. This will all be managed by Gen-i’s world class reporting and monitoring tools.
The contract will also see Aon’s trans-Tasman ICT services integrate with its global ICT network allowing for a seamless operation across different platforms. Aon will have access to a single account management team and single 24x7 service desk across Australia and New Zealand.
Paul Wilson, Gen-i Australia’s Managing Director, said that the new deal was a reflection of Gen-i’s reputation as a leader in providing a seamless trans-Tasman ICT capability for its Australasian clients.
“We’re focused on providing trans-Tasman services that
support businesses and create economic value for Australia and New
Zealand. Our clients are increasingly
relying on us to provide converged ICT networks that span both sides of the
Tasman in a way that is innovative, flexible and tailored to their individual
Gen-i’s managed services solutions - including IT infrastructure, managed telephony, IP WAN, LAN and mobility - incorporate rigorous ITIL service management standards, a single 24x7 helpdesk for all services, proactive monitoring, capacity planning, governance and project management, all under a single service level agreement. It incorporates continuous improvement disciplines and service level constructs to achieve both ongoing efficiency improvements and greater cost effectiveness.
Gen-i is at the forefront of helping customers take advantage of the convergence of technology and telecommunications, and the new opportunities this makes possible. Gen-i works alongside its 2,700 corporate, government and business clients to deliver seamless hosted and integrated ICT solutions.
A member of the Telecom New Zealand Group, Gen-i achieves this with the support of 2,700 highly skilled people in 19 locations across Australia and New Zealand. For more information on Gen-i, visit www.gen-i.com.au
Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 61,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit www.aon.com for more information on Aon.