Interactive Intelligence Strengthens ANZ Presence with Tecala Group Appointment
Sydney, 12 April 2010 - Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has enhanced its regional presence with the appointment of Sydney-headquartered Tecala Group as a new channel partner.
Tecala Group is a leading Australian ICT organisation specialising in the delivery of global technology solutions for advanced infrastructure solutions and services. The company partners with many of the world’s best of breed technology vendors to optimise ICT infrastructure investment in technology stacks such as Unified Communications, virtualisation, data storage, application delivery, cloud computing. disaster recovery and infrastructure management. At the same time, Tecala Group’s managed services division specialises in managing and transforming ICT infrastructure operations.
Tecala Group will now build out sales, professional services and support teams dedicated to the Interactive Intelligence product portfolio, including software and services for contact centre automation, enterprise IP telephony and business process automation.
“All our partners are committed to offering the most innovative yet practical solutions anywhere for contact centre automation, enterprise IP telephony, enterprise messaging, self-service automation and SIP-supported VoIP,” said Brendan Maree, ANZ Country Manager, Interactive Intelligence. “Tecala Group has superior skills in providing solutions for public and private sector clients which enhance the opportunities provided through the intelligent application of technology while adding value to the business. We are delighted to have them on board.”
In support of increasing its own competency in Interactive Intelligence, Tecala Group has implemented its new partner’s technology in-house and undertaken pre-sales training. The company will also field its own Interactive Intelligence product champions as it pursues sales opportunities with public and private sectors in the 100 to 1,000 seat market.
“We strategically select partners based on their ability to exceed market expectations around customer satisfaction, application innovation and IT governance. As a best of breed vendor, the feature–rich Interactive Intelligence product portfolio fits our strategy in providing organisations with the ability to enhance their messaging and communications platforms while at the same time complimenting our existing solutions which optimise ICT,” said Gleuto Serafim, Chief Executive Officer, Tecala Group.
Interactive Intelligence first released its all-in-one IP communications software suite in 1997. The standards-based, single-platform architecture with built-in multichannel processing was designed to eliminate the cost and complexity introduced by multi-point products.
“Many vendors can offer communications but Interactive Intelligence is rare in its all in one approach to software integration and customisation. It will enable our customers to obtain a competitive advantage through a superior technology platform,” said Serafim.
Tecala Group partners with organisations, including Microsoft, EMC, VMWare, Citrix, IBM, Uecomm and Nimsoft while Interactive Intelligence ANZ partners include Amtel Communications, CallTime Solutions, CPS Technology Group, Hoodsweeney Technology, QPC, Sietec, and UBS Solutions.
For more information about the Interactive Intelligence partner program, visit www.inin.com/PartnerPrograms/Pages/default.aspx
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant report.
Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +61 2 8918 4800 or info_aunz@inin.com; on the Net: http://www.inin.com/au-nz
Tecala Group is a leading Australian ICT organisation specialising in the delivery of global technology solutions for advanced infrastructure solutions and services. The company partners with many of the world’s best of breed technology vendors to optimise ICT infrastructure investment in technology stacks such as Unified Communications, virtualisation, data storage, application delivery, cloud computing. disaster recovery and infrastructure management. At the same time, Tecala Group’s managed services division specialises in managing and transforming ICT infrastructure operations.
Tecala Group will now build out sales, professional services and support teams dedicated to the Interactive Intelligence product portfolio, including software and services for contact centre automation, enterprise IP telephony and business process automation.
“All our partners are committed to offering the most innovative yet practical solutions anywhere for contact centre automation, enterprise IP telephony, enterprise messaging, self-service automation and SIP-supported VoIP,” said Brendan Maree, ANZ Country Manager, Interactive Intelligence. “Tecala Group has superior skills in providing solutions for public and private sector clients which enhance the opportunities provided through the intelligent application of technology while adding value to the business. We are delighted to have them on board.”
In support of increasing its own competency in Interactive Intelligence, Tecala Group has implemented its new partner’s technology in-house and undertaken pre-sales training. The company will also field its own Interactive Intelligence product champions as it pursues sales opportunities with public and private sectors in the 100 to 1,000 seat market.
“We strategically select partners based on their ability to exceed market expectations around customer satisfaction, application innovation and IT governance. As a best of breed vendor, the feature–rich Interactive Intelligence product portfolio fits our strategy in providing organisations with the ability to enhance their messaging and communications platforms while at the same time complimenting our existing solutions which optimise ICT,” said Gleuto Serafim, Chief Executive Officer, Tecala Group.
Interactive Intelligence first released its all-in-one IP communications software suite in 1997. The standards-based, single-platform architecture with built-in multichannel processing was designed to eliminate the cost and complexity introduced by multi-point products.
“Many vendors can offer communications but Interactive Intelligence is rare in its all in one approach to software integration and customisation. It will enable our customers to obtain a competitive advantage through a superior technology platform,” said Serafim.
Tecala Group partners with organisations, including Microsoft, EMC, VMWare, Citrix, IBM, Uecomm and Nimsoft while Interactive Intelligence ANZ partners include Amtel Communications, CallTime Solutions, CPS Technology Group, Hoodsweeney Technology, QPC, Sietec, and UBS Solutions.
For more information about the Interactive Intelligence partner program, visit www.inin.com/PartnerPrograms/Pages/default.aspx
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant report.
Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +61 2 8918 4800 or info_aunz@inin.com; on the Net: http://www.inin.com/au-nz
