Global Speech Networks named customer service innovator at fourth annual Genesys Customer Innovation Awards
announced over 3 years

Superpartners Streamlines Customer Interaction Processes with Global Speech Networks
announced over 3 years

Global Speech Networks is an Australian hosted contact centre solution provider. Based in Melbourne, the company pioneered a hosted virtual contact centre solution including fully integrated IVR, speech recognition, WFM and call recording technologies. Its unique delivery model enables businesses to benefit from rapid deployments and lower costs, while leveraging best of breed technology to improve the overall customer experience. Spokesperson: Nick Rodda, managing director of Global Speech Networks. Topics and issues that Global Speech Networks can comment on: * Topics and issues that GSN can comment on: * Call/contact centres (business and technology issues) * Software-as-a-service (SaaS) * Managed services/outsourcing * IVR * Speech recognition * Business continuity/disaster recovery