The PRWIRE Press Releases http:// 2017-01-17T00:00:00Z Kordia Solutions Australia Sees Significant Business Benefits from Dell Boomi Cloud-Based Integration 2017-01-17T00:00:00Z kordia-solutions-australia-sees-significant-business-benefits-from-dell-boomi-cloud-based-integration Sydney, Australia – Jan. 17, 2017 – Dell Boomi has announced that Kordia Solutions Australia has transformed its internal processes and customer services delivery capabilities using Boomi’s AtomSphere integration platform as a service (iPaaS). The alignment of data across key ERP and warehouse platforms has resulted in significant cost savings for the business. Kordia is a communications, cyber security, broadcast and infrastructure services provider which operates in both Australia and New Zealand. Following a period of significant business expansion – and with renewed focus on providing innovative digital customer service solutions – Kordia Solutions Australia recognised its former business processes were not operating to optimum performance levels. Previously, Kordia Solutions Australia’s core platform which is responsible for finances, warehouse management and customer interactions was not connected with the wider ecosystem, and therefore unable to transfer data in real-time – this meant there was potential for misalignment of records. As part of a comprehensive digital business transformation to create seamless data flow throughout the organisation, Kordia Solutions Australia identified the need for effective integration that would allow in-house applications, SAP and cloud-based applications to share data and create visibility for all employees and end users. In doing so, Kordia was able to reduce the cost of data reconciliation under its former processes. Kordia Solutions Australia selected Boomi for its powerful and scalable cloud-based integration capabilities, as well as the simplicity of the platform. Alternative platforms were developer-focused and required the deployment of additional resources which would generate additional costs. “With a new digital customer strategy in place, we implemented Boomi to help provide the ‘software glue’ between our network and applications to manage secure access to, and exchange of, information amongst our staff and customers located throughout Australia,” said Mark O’Dwyer, General Manager IT, Kordia Solutions Australia. “Boomi has delivered direct and measurable benefits; we now have peace of mind in knowing our data is up to date and accurate across integrated systems, allowing us to connect with customers and partners, improving time-to-value externally.” “Boomi was attractive because there was no requirement to hire and engage developers, and no dedicated resources were needed to complete the implementation. Training existing staff to use Boomi was simple because the platform is configurable through visual design and inbuilt connectors, making it significantly easier to understand,” said O’Dwyer. Kordia implemented Boomi AtomSphere with support from Boomi partner and integration specialist, WDCi Group, which was engaged from the start of the project to aid the design and deployment process. WDCi ensured the roll-out was simple due to its expertise in integrating to SAP and experience with web services, file and database application vendors. “Lacking complete visibility across an organisation’s in-house applications can result in significant unexpected costs, particularly for companies that manage large stock levels,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “By integrating systems via Boomi AtomSphere, Kordia Solutions Australia has streamlined its environment to ensure that data is effectively synchronised and readily available so that employees can provide services to their customers without delay while costs are kept down.” About Dell Boomi Dell Boomi delivers the first and only multi-purpose PaaS for AtomSphere integration Platform as a Service (iPaaS), Master Data Management (MDM) and API Management, and enables customers to integrate any combination of cloud and on-premises applications without software, appliances or coding. Organizations of all sizes, from growing mid-market companies to very large enterprises, enjoy rapid time to value as a result of drastically reduced implementation times and substantial cost savings over traditional integration, MDM and API management solutions. Visit http://www.boomi.com for more information. © Dell, Dell Boomi are trademarks of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others. Australian game development industry a significant export opportunity 2016-12-21T00:00:00Z australian-game-development-industry-a-significant-export-opportunity Sydney, Australia – 21 December 2016 – The Australian video game development industry has huge potential as a weightless and ‘clean’ export industry, an independent survey of local game developers has shown. Australia’s game development industry earned $114.9 million in the 2015-16 financial year, with 81 per cent of revenue derived from overseas markets. According to the survey, Australian-developed games were popular in many markets, with the bulk of revenue earned from the United States, Europe and Asia.    Intellectual property is of utmost importance to the local industry, with half of the respondents being independent game developers who exclusively develop their own IP. A further 42 per cent both develop their own IP, as well as provide game development services for clients.    Seventy-eight per cent of Australian game developers project business growth in FY2016-17, with nearly two-thirds planning to employ additional staff. The employment opportunities are broad, spanning production, programming, art, quality assurance, audio, writing, design, management, administration and marketing.    The industry employed 842 people in FY2015-16, of which programmers (33%), artists (24%) and management, administration and marketing (20%) made up the majority. While experience and some degree of training is useful at all levels, a relevant degree was particularly important for programmers.   “The game development industry requires staff who are intensely creative, but who also have a highly technical skill set, often at the cutting edge of commercial technology. By supporting the industry and fostering this combination of skills, game development can contribute to the economy in a significant way,” said Tony Reed, CEO of the Game Developers’ Association of Australia (GDAA).      Twenty-four per cent of respondents started their studio in 2012, and 14 per cent in 2014. The Interactive Games & Entertainment Association (IGEA) believes the establishment of the Interactive Games Fund under the then Labor government, and its subsequent axing in FY2014-15 by the Liberal government, played a major role in this spike and subsequent decline. Last year a Senate inquiry was held into the future of Australia’s video game development industry, championed by Senator Scott Ludlam. The inquiry report was delivered in April 2016 with bipartisan support and many recommendations were put forward to support and further grow the sector. To date, nothing has been enacted at a federal level.   “With global revenue for games expected to reach $US98 billion in the next two years, the game development sector is exactly the kind of jobs-of-the-future, innovative, technology-based industry that will help build a strong and viable Australian export sector,” said Ron Curry, CEO of the Interactive Games & Entertainment Association (IGEA). “Games extend beyond entertainment and while most are played for fun, games can, and are, successfully being used in the health, education and corporate sectors to deliver numerous learning outcomes."   Consumers have embraced the digital delivery of games and in turn, digital game development is the major focus for the Australian game development industry, with respondents receiving most of their income from developing for the iOS (60%) and Android (45%) platforms, followed by downloadable PC games (40%). Revenues from virtual reality (VR) game development, a relatively new platform, were also being reported by a number of specialists (9%).   The survey has shed light on some of the key issues affecting industry growth.   The biggest challenge facing individual business growth is attracting investment for expansion as well as early stage development funding, with the industry finding both elements ‘stressful’. Skill shortages are also a problem.   Internet access as well as limited government understanding and investment were key concerns at a sector level, with respondents calling for grants and funding support. Distance to market was also a concern.  Other findings from the survey include:  The Australian game development industry is concentrated in Melbourne, with 51% based in the Victorian capital, followed by Sydney (14%) and Brisbane (13%). 19% of employees in the sector identify as female. When seeking new employees, 34% of respondents consider experience, qualifications and diversity equally. The industry is developing games for an array of sectors, with clients ranging from game publishers, to museums, government departments and book publishers.  About IGEA IGEA is an industry association representing the business and public policy interests of Australian and New Zealand companies in the computer and video games industry. IGEA’s members publish, develop, market and/or distribute interactive games and entertainment content and related hardware including mobile and handheld games. For more information, please visit www.igea.net.   About GDAA GDAA advocates on behalf of member interactive entertainment development companies, associated industry companies, and interactive entertainment training providers to industry stakeholders including governments, publishers, and industry advisors to promote, grow and attract investment in the Australian game development industry. For more information, please visit http://www.gdaa.com.au  About the survey  The Australian game development industry survey is an independent survey undertaken for IGEA/GDAA in August-October 2016 by Tim Thorpe Consulting Ltd, based in Wellington, New Zealand   The independent survey was distributed online to the video game development industry through IGEA and GDAA’s networks and social media marketing, a distribution list of over 225 ASIC-registered companies. Companies were included in the survey results if their annual turnover from video games production was $25,000 or greater in FY2015-16. Sixty-three companies that responded to the survey met this criteria.   The Australian video game development survey was funded via a grant from the International Game Developers Association (IGDA).  Media spokespeople available: For media interviews with Ron Curry, CEO of IGEA, or to speak with an Australian game development studio, please contact Corrie McLeod (+61 419 526 848) or Amy Rathbone (+61 2 8016 2200) from Espresso Communications. UTRC can employ Stawell Gold Mine’s new unemployed workers 2016-12-13T11:56:40Z utrc-can-employ-stawell-mine-s-new-unemployed-workers Following his Open Letter* to Stawell residents advising them of a misinformation campaign regarding UTRC’s removal of the largest tyre stockpile in Australia, Dr Matthew Starr is again imploring the Victorian Government to take steps that will see the business start employing many of Stawell Gold Mines’ retrenched workers. With up to 150 people losing their jobs at the mine (announced Tuesday, 13 December), UTRC offers Stawell a chance to employ up to 50 people in early 2017.  “All we request from the government is to waive some of the small regulatory fees that UTRC has been hit with, and provide greater support for our efforts to eliminate Victoria’s number one environmental hazard,” said Dr Starr. “UTRC is the only new business of size attempting to become operational in Stawell that can employ up to 30 per cent of the newly unemployed.  “UTRC is the best option for the unemployed workers who now face a very unhappy Christmas and New Year, with a bleak outlook for 2017.” The Stawell tyre stockpile comprises almost 9 million tyres, which UTRC purchased in June 2015 to create a new, environmentally-friendly, clean-tech facility to recycle the tyres. Dr Starr added, “We intend to support the workers of Stawell for the long term and as UTRC in Stawell has been classified as a Transfer Station for Victoria's used tyres, we can assure the town that there will be jobs well into the future.” * You can view the Open Letter, which is being delivered this week, at http://utrc.com.au/open-letter-to-stawell-residents/ and a copy should be attached. Dr Matthew Starr can be contacted on 0402 457 315. WorldVentures drops anchor in Australia 2016-12-09T04:22:16Z worldventures-drops-anchor-in-australia-western-sydney-chosen-as-site-of-first-office-and-training-centre-in-response-to-unprecedented-local-growth-1 Sydney, December 9, 2016– International travel membership company, WorldVentures, will this weekend unveil its new Australian headquarters in Western Sydney, its first local office that will help service a business that has experienced record membership take-up in Australia over the past 12 months. The facility will significantly increase its presence in the market, create local jobs and enable WorldVentures to facilitate more local, tailored DreamTrips holidays for its members, as well as provide space for the company’s growing workforce and professional development requirements.   WorldVentures has been growing at a phenomenal rate around the world, with this office and training centre an important part of its Australian growth plans. Globally, the company now has more than 500,000 members in over 28 countries. It has grown 581 per cent over the last three years alone and generated revenues of more than US$560m in 2015.   In addition to managing its local membership growth, the new Australian office will be responsible for planning and expanding membership benefits, which include the anticipated 250 DreamTrips (curated group holiday experiences) planned all around Australia in 2017 alone for its global membership base, a 400 per cent increase from just two years ago.   Such trips bring in tourists from around the world, contributing to inbound tourism and delivering tourists to key Australian destinations including Hamilton Island, Hayman Island, Alice Springs and Margaret River to name a few. WorldVentures already enjoys strong relationships with key premium hotels and other suppliers that will only continue to grow with an expanded local presence.   As part of the expansion WorldVentures plans to hire new employees in customer service, administration, marketing and tourism, with 20 new hires anticipated over the next 12 months. Australian based travel experts will create even more Australian DreamTrips packages including local tours, hotels and unique experiences that will be available to both Australian and International members.   “Australia is one of our fastest growing markets globally and is a strong areas of focus for WorldVentures. Our new local headquarters opening is an important next step as we continue this exciting phase of growth,” said Kyle Lowe, Senior Vice President of Global Sales and International Expansion, WorldVentures, who is in Sydney for the opening.   “We continue to disrupt the International travel industry, empower everyday people to make a positive change to their lives, and offer our members compelling and unique travel experiences with our DreamTrips, and we couldn’t be more delighted that Australian consumers have embraced this concept so warmly,” he added.   “A WorldVentures office in Australia will help us to increase the number of Australian DreamTrips members will be able to enjoy, as well as better provide our local Independent Representatives with the support, mentorship and development that they require to build their businesses,” said Anthony Fitzgerald, General Manager, Asia Pacific, WorldVentures.   “We have been recognised over the last 12 months with three World Travel Awards for excellence in the global travel and tourism industry, and believe our investment in this local infrastructure will enable us to continue to build on an already successful offering,” he added.   The offices are located at Suite 2.03, 102 Bennelong Parkway, Sydney Olympic Park.   *Media are invited to speak with WorldVentures executives Kyle Lowe, Anthony Fitzgerald and Jon McKillip (President, Global Sales, WorldVentures) as part of the official office unveiling on Sunday, December 11, from 12-1.30pm. Alternatives days and times for interviews are also available.  About WorldVentures WorldVentures is an award-winning international lifestyle and travel membership company based in Texas, United States. Founded in 2005, WorldVentures sells memberships with perks to a diverse set of lifestyle products such as unique customized vacations known as DreamTrips, value-added dining experiences and deals at exquisite hotels at members’ only prices. With nearly half a million members globally and still counting, WorldVentures has presence in over 28 markets across North America, Europe, Africa and Asia. In Asia Pacific, offices are established in Hong Kong, Taiwan, Malaysia, Singapore and Australia. For more information, visit www.worldventures.com.   About DreamTrips DreamTrips is a travel club community where Members experience customised travel opportunities and valuable deals at selected restaurants, hotels, excursions and entertainment venues in destinations all over the world. The DreamTrips membership appeals to the unique mindset of the traveller who experiences the world through the DreamTrips community, with the idea that “the best way to experience the world is together.” www.dreamtrips.com.  For more information David Wolf Closer Communicationsdavid@closer.com.au 0411 111 787 Dell Boomi’s Asia-Pacific and Japan Expansion Continues with Key Senior Hires 2016-12-06T02:09:18Z dell-boomi-s-asia-pacific-and-japan-expansion-continues-with-key-senior-hires Sydney, Australia – December 6, 2016 – Dell Boomi has further expanded its footprint in Asia-Pacific and Japan (APJ) with three new senior hires to cater for strong local demand for cloud-based integration Platform-as-a-Service (iPaaS).   The appointments comprise Michelle Grange and David Flaks, who join the company as Enterprise Account Executives, and Richard Snowden, who fills the role of Inside Sales Executive.   With more than 35 years’ experience in software and services sales between them, Grange and Flaks have been appointed to manage business development and customer relations for Boomi’s southern and northern operations in Australia, respectively.   Grange previously held senior roles at SugarCRM and Microsoft, among other software companies, where she worked with multiple top 100 Australian organisations across most industry sectors.   Having formerly had high-profile stints at InfoReady, IBM and Dell, Flaks brings to Boomi extensive experience in client management and team leadership, in both direct and partner sales roles.   Meanwhile, Snowden will work directly with regional organisations on their digital transformation strategies, and act as the first point of contact for them. Snowden joins Boomi from Mulesoft where he was responsible for account development across Australia and New Zealand as the company’s lead Inside Sales Representative.   Boomi launched its APJ operations with the opening of its Sydney office in April 2016. Michael Evans was appointed to lead the business as Managing Director for Asia-Pacific and Japan (APJ), based in Sydney. Evans’ appointment coincided with that of Linda Urlich, Partner and Alliances Manager APJ, and Tania Mushtaq, Senior Marketing Manager APJ, who were joined soon after by a number of additional new executives.  Boomi currently employs 13 staff in the region.   Since launch, Boomi has experienced significant demand from local organisations requiring powerful and simple cloud integration capabilities to connect best-of-breed, business-critical applications.   “Traditional methods for integration typically can no longer cost-effectively meet the integration needs of rapidly evolving businesses,” said Evans. “This is why local organisations are increasingly implementing iPaaS; it provides cloud-based integration capabilities that can be tailored to the specific needs of the company and its various departments.   “The appointments of Michelle, David and Richard provide Boomi with further presence to cater for this demand in Australia and New Zealand. Their experience in the local software industry builds on our existing expertise, allowing us to align even more closely with local companies’ business needs.”  About Dell Boomi Dell Boomi delivers the first and only multi-purpose PaaS for AtomSphere integration Platform as a Service (iPaaS), Master Data Management (MDM) and API Management, and enables customers to integrate any combination of cloud and on-premises applications without software, appliances or coding. Organisations of all sizes, from growing mid-market companies to very large enterprises, enjoy rapid time to value as a result of drastically reduced implementation times and substantial cost savings over traditional integration, MDM and API management solutions. Visit http://www.boomi.com for more information. © Dell, Dell Boomi are trademarks of Dell Technologies. Dell disclaims any proprietary interest in the marks and names of others. Boomers go Skiing this Summer 2016-11-22T03:13:31Z boomers-go-ski-ing-this-summer Australians are living longer and plan to retire later in life, prompting a rise in S.K.I (Spend the Kids Inheritance) holidays that deliver on new life experiences, value for money and connection with others.   WorldVentures, which markets the travel membership club 'DreamTrips', has experienced a growth in membership in recent years, with more than 500,000 members across 29 countries taking up the club lifestyle to experience life fulfilment through travel.   SKIing is an acronym that has emerged to describe the trend of older travellers 'Spending the Kids Inheritance'. Baby boomers are voting with their feet and passports by deciding it’s time to enjoy the money that they worked so hard to save over a lifetime of toil.   Anthony Fitzgerald from WorldVentures, says that baby boomers are turning to travel clubs to live life and travel.   “We are seeing more and more retirees travelling, not only to see the world but also to enjoy the social experience that comes along with travel clubs.”   "It is clear that many baby boomers have adopted the SKI outlook on life and are taking action to complete their bucket lists in retirement. DreamTrips offer S.K.I travellers the chance to enjoy a social experience but also have the perfect balance of alone time."   53 per cent of WorldVentures' Australian members travel with their spouse and over 70 per cent, feel that DreamTrips offer a distinctive vacation that enriched their lifestyle, allows them to gain knowledge and create beautiful memories.   "The options are endless and by joining a travel club SKI travellers are more likely to take the holidays they've worked to enjoy."   "The DreamTrips for SKI travellers to tick off their bucket list definitely include a trip to Myanmar’s Treasures, sailing the Caribbean, walking with lions in Zimbabwe, staying in an Ice Hotel, or relaxing and healing in the Dead Sea," Mr Fitzgerald suggests.   An Australian Bureau of Statistics (ABS) survey last year revealed that Australians intend to retire later than ever, with 23 per cent of the persons aged 45 years and over intending to retire at the age of 70 years or over compared with only eight per cent in 2004-05.   The OECD Better Life Index also reports that life expectancy at birth in Australia stands at 82 years, only 12 years after the majorities intended retirement.   Judy Anderson, of the Mornington Peninsula (Mt Martha), says that travel has become a priority in her life and that travel companies are increasingly catering for matured aged travellers.   "I didn't travel much in my younger days as people do now, so I'm trying to catch up on all the places I want to visit and I want to live life to the fullest."   "Travelling with a group is important to me. And travelling outside of school holidays means that I can get better deals and also travel with others with similar life goals."   For the children of baby boomers, especially the Gen X and Y children who are struggling to establish a foothold in the property market or pay the kids’ school fees, the life of a SKIer is causing some consternation.   But for many like Dylan, whose mother was living alone for five years, the benefits of their parents choosing to SKI to lead happy and fulfilling lives can also be recognised.   "My mother just wanted more company than what our busy working schedules allowed. Travelling was a passion of hers, if she had the opportunity to join a travel club and meet new people she would have been over the moon,” Dylan explains.   ENDS  About WorldVentures WorldVentures is an award-winning international travel membership company based in Texas, United States. The company sells memberships with perks to a diverse set of lifestyle products such as unique customised vacations known as DreamTrips, value-added dining experiences and deals at exquisite hotels at members’ only prices. With over half a million members globally and still counting, WorldVentures has presence in 29 markets across North America, Europe, Africa and Asia Pacific. For more information, please visit www.worldventures.comMedia Contacts David Wolf Director Closer Communicationsdavid@closer.com.au 0411 111 787   OR   Rachael Blasina Account Coordinator Closer Communicationsrachael@closer.com.au 0428 073 703   NEWS: National Film And Sound Archive (NFSA) digitally shares Australia’s audiovisual collection through govCMS 2016-11-13T21:00:00Z news-national-film-and-sound-archive-nfsa-digitally-shares-australia-s-audiovisual-collection-through-govcms Sydney, Australia, November 14 2016 - Acquia and Razorfish today welcome the National Film and Sound Archive of Australia (NFSA) to Drupal and the Acquia Platform, led by APAC partner Razorfish, as part of the govCMS program. The NFSA collects, preserves and shares Australia’s audiovisual history. Digital technology plays a vital role in its ‘sharing’ function, and creates unprecedented opportunities to render the vast NFSA’s collection even more discoverable and accessible to all Australians. Please see the table below for an Experience Menu of launch curated collections available from November 14. Razorfish, in partnership with Acquia, was tasked with helping NFSA realise its strategic vision of digital leadership in the cultural sector. The first step in this ambitious project is the redesign and relaunch of the NFSA website to provide a platform for contemporary and future audiences to discover and explore more than 100 years of film, television, radio, music, etc. As a Government agency, the NFSA had access to the govCMS program: an open source web content management system hosted on the public cloud using Drupal. Agencies using govCMS are able to create and manage unclassified websites cost effectively, in compliance with Australian government standards. The govCMS service is managed by the Department of Finance. This significant public asset aims to engage a broader audience, and facilitate content discovery. As part of this, the NFSA and Razorfish have: undertaken a complete review and redesign of the website navigation and information architecture to create a more engaging and ‘discoverable’ user experience.​ facilitated the discovery and creative reuse of rich assets within the collection by placing them higher in the hierarchy of the website​ created a curation platform for the 2.3 million assets within the collection, allowing them to be grouped together in curated ‘showcase’ experiences. “We are very excited to introduce the new NFSA website. Not only can the public enjoy exploring our curated collections and online exhibitions, but for us, this platform is an essential tool to share our collection in an increasingly connected audiovisual world. Working with Razorfish and Acquia has allowed us to create a world-class experience that we hope will be enjoyed by our audience and stakeholders,” said Michael Loebenstein, NFSA CEO. “We’re proud to have worked in partnership with the NFSA and Acquia to deliver the most user-centric and creatively excellent website using the govCMS platform to date. It’s been a privilege for Razorfish to engage with an institution as important to Australia’s culture and heritage as the NFSA. This is such a transformational piece of work, and the website now really articulates and executes the organisation’s purpose and goals,” said Simon Pelletier, Managing Director, Razorfish. “NFSA’s new site demonstrates the versatility of govCMS for building elegant, media rich, and highly intuitive sites, and the archive gains the benefits of an accessible, scalable platform from which to develop creative, digital leadership. Working with Razorfish, we’ve developed a platform where the public may begin exploring the history contained in the archive and discover how it relates to today,” concluded Graham Sowden, GM for Acquia Asia Pacific and Japan. LAUNCH CURATED COLLECTIONS FILM SOUND RADIO TELEVISION VINTAGE POPULAR Muriels Wedding Early record sleeves Binny Lum’s interviews Colour TV in Australia Cats Before they were famous Crocodile Dundee Johnny O'Keefe Women in radio Go!! Show WW1: Popular music Life In Australia Crocodile Dundee II Wax cylinders Gaywaves News from the capital Harry Julius’s 1910s animation Trains Malcolm Sounds of Australia over the years Lumi ère Cricket Caddie Sounds of Australia 2016 Vintage sound equipment Beach Storm Boy Taussig: Manasse Surfing Filmmaker interviews Taussig: Hollywood Priscilla TIME CAPSULE ORAL HISTORY Taussig: European Picnic Brisbane Musicians Newsreel: Cinesound Polish film posters Ballarat TV Journalists Newsreel : Gazette Festival posters Melbourne Newsreel : Australia Today Gallipoli Sydney NFSA Restores Darwin Adelaide LAUNCH ONLINE EXHIBITIONS The Adventures of Priscilla, Queen of the Desert Muriel's Wedding Storm Boy Johnny O'Keefe ABOUT THE NFSA The NFSA is Australia’s premier audiovisual archive, collecting, preserving and sharing Australia's audiovisual heritage - our nation's films, radio and TV programs, recorded sounds, scripts, costumes and much more. The NFSA is the nation’s ‘living archive’ where more than 2.3 million items representing over a century of Australian history and creativity, are preserved for the public, present and future, to discover and re-use. About Acquia
 Acquia is the leading provider of cloud-based, digital experience management solutions. Forward-thinking organisations rely on Acquia to transform the way they can engage with customers -- in a personal and contextual way, across every device and channel. Acquia provides the agility organisations need to embrace new digital business models and speed innovation and time to market. With Acquia, thousands of customers globally including The Australian Government, through the govCMS platform, Flight Centre, Foxtel, TransLink and IAG are delivering digital experiences with transformational business impact. For more information visit www.acquia.com or call +61.2.8607.8446.
 About Razorfish Motivated and inspired by what's next, Razorfish helps its clients navigate the unknown, drive change and transform business. One of the pioneers of marketing in the digital age, Razorfish has a unique blend of technology, creativity and media at its core. The agency’s world class capabilities in strategic consulting, experience design, brand building, technology platforms, data services, retail/commerce and media services enable transformational work for clients including Citigroup, McDonald’s, Mercedes-Benz USA, Microsoft, Nike China, Unilever and Uniqlo. Razorfish’s team of 3000+ experts span 25 regions, including Australia, Canada, China, France, Germany, Hong Kong, India, Italy, Singapore, the United Kingdom and the United States. Razorfish is part of the Publicis.Sapient platform. For more information, visit Razorfish.com, like us on Facebook or follow us on Twitter, Weibo and Instagram. Razorfish. Here for tomorrow.™ News and invitation: Economic Enquiry Brings Accountants, Government And Technology Together To Grow The Economy 2016-11-03T01:07:19Z news-and-invitation-economic-enquiry-brings-accountants-government-and-technology-together-to-grow-the-economy Sydney, November 3 2016 – Accountants and finance professionals will have the opportunity to influence policy at a State and Federal level, to leverage the new technology and data to become the accountants of the future and to help grow the Australian economy while they are at it at an economic enquiry hosted by Unstoppables Founder, Julio De Laffitte alongside guest speaker the New South Wales Minister for Innovation and Better Regulation, The Honourable Victor Dominello MP. The NSW Minister of Innovation is working alongside industry to free up silos of public agency data to give businesses access to information that will drive new innovation. By working across industries, accountants in a prime position to being an incredible amount of value to their clients. This opening of data will change industries, fuel disruption and propel innovation. This exclusive event on Wednesday November 23 at NSW Parliament House, will give attendees the opportunity to to air and share their views in open discussions and to gain insights from a panel of Australia’s greatest business minds about the importance of the relationship between accountants and business success. The aim of this discussion is to learn how accountants and are in the perfect position to take advantage of the changing landscape to grow business and be an invaluable partner to clients. Speakers include Tim Reed, CEO of MYOB, Jane Stanton, Vice President of CAANZ, Nicholas Adamo, CEO of Bright Sparke and John Peterson, Founding Director of Best Practice Program, as well as Julio De Laffitte, Founder of Unstoppables, and The Honorable Victor Dominello MP, Minister of Innovation. The inaugural event saw more than 120 senior professionals attend. “The second in its series, this wonderful event unites the industry and brings fresh ideas and consideration about new practices, technologies and trends impacting the profession. We’re delighted to welcome the Minister and look forward to some serious insights into the unfolding future of the economy from those driving the change,” said Julio De Laffitte, Founder of Unstoppables. For more information, and to register, please visit www.unstoppables.com.au/accountingparliament or email info@unstoppables.com.au. About Unstoppables In 2014, Julio De Laffitte, a successful entrepreneur and businessman who started his business journey over 20 years ago, formed the idea for Unstoppables - A movement for business leaders and entrepreneurs to collaborate, define and action new economic potential for Australia and beyond. In 2015, Unstoppables took over 100 Australian entrepreneurs to Antarctica on an 8-day collaborative think tank. Out of this, many alliances were formed between start-ups, established businesses and different industries to create new economic opportunities for Australia. All in all, 98 businesses were formed and $47 million was invested. In 2016, Unstoppables took 50 Australian entrepreneurs to the Amazon for a 10-day collaborative think tank. The results were the same in comparison. Many new businesses and alliances are being formed through effective collaboration. In all Unstoppables collaborations, accountants and their unique perspective of multiple industries have played key roles in the formation of new opportunities. This observation has seen Unstoppables working closely with accountants and associated industries to leverage further growth in the Australian economy. http://unstoppables.com.au For more information, please contact: Jo Balfour / Shuba Paheerathan Progressiva Public Relations jo@progressiva.com.au / shuba@progressiva.com.au +61 (0)405 541 018 / +61 (0)438 606 424 Acquia Named a Leader in Gartner's 2016 Magic Quadrant for Web Content Management 2016-09-29T22:27:38Z acquia-named-a-leader-in-gartner-s-2016-magic-quadrant-for-web-content-management SYDNEY - Sep 30, 2016 -  Acquia, the digital experience company, today announced it has again been positioned by Gartner, Inc in the leaders quadrant of the 2016 Magic Quadrant for Web Content Management1. According to Gartner, "WCM will no longer be so monolithic. It will become more modular, granular and atomic to facilitate delivery of the 'best next digital experience.' Cloud-first strategies will win the day, with cross-channel continuity fueling ongoing customer interaction. Microservices with a high level of interoperability will enable WCM elements to be coupled with different sets of third-party technologies, depending on the requirements of the current phase of the customer's journey." "We feel Acquia's recognition as a Leader in the Gartner Magic Quadrant for the third year in a row is a testament to our leadership in cloud-native digital experience platforms," said Tom Erickson, CEO of Acquia. "Acquia has demonstrated how the combination of open source and cloud creates a solution with unmatched agility for customers. We are proud that an increasing number of the world's leading organisations rely on Acquia to power their web and digital experiences." The Acquia Platform helps organisations across all industries deliver personalised and contextually relevant experiences to customers via any web or digital touchpoint. The Acquia Platform offers a secure platform-as-a-service cloud environment for the Drupal web content management system, advanced multi-site management, powerful developer tools, and software-as-a-service capabilities for personalisation, content syndication, and more. With Acquia, customers can introduce new digital capabilities faster, manage large-scale web deployments with ease, and create innovative digital experiences that deliver real business impact. "Leaders should drive market transformation," Gartner states in the report. "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clear vision and a thorough appreciation of the broader context of digital business. They have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technologies or vertical markets. Leaders are aware of the ecosystem in which their offerings need to fit." A complimentary copy of the Gartner, Inc. 2016 "Magic Quadrant for Web Content Management" research report is available for download from the Acquia website. 1 - "Gartner Magic Quadrant for Web Content Management," by Mick MacComascaigh and Jim Murphy, September 28, 2016. About The Gartner Magic Quadrant Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Acquia Acquia is the leading provider of cloud-based, digital experience management solutions. Forward-thinking organisations rely on Acquia to transform the way they can engage with customers -- in a personal and contextual way, across every device and channel. Acquia provides the agility organisations need to embrace new digital business models and speed innovation and time to market. With Acquia, thousands of customers globally including the BBC, Cisco, Stanford University, and the Australian Government are delivering digital experiences with transformational business impact. For more information visit www.acquia.com or call +61.2.8607.8446. AUSTRALIAN BEEF PRODUCER, JACK'S CREEK RETAINS THE WORLD'S BEST STEAK TITLE 2016-09-22T22:56:49Z australian-beef-producer-jack-s-creek-retains-the-world-s-best-steak-title The competition was tougher than ever with 17 countries and 83 of the world’s top beef producers entering the competition Held in London last night in a bid to win the title. The Jack's Creek winning steak came from a Wagyu F2+ 75% aged for 30 months and grain fed with judges noting it won on it's all round top quality. Patrick Warmoll, managing director of Jack's creek said of the win, “We spent considerable time selecting the entry and this win confirms that we’re the best in the world again. Winning last year was one of the biggest things to happen to us and our brand awareness rocketed and it’s been great for business. This is as much a win for Australia as it is for us.” He also added. “We will be going for the hat trick next year!” Chair of judges and butcher Keith Boxley said, “Every gold medal winner was worthy of winning the top prize but the overall winner was outstanding. It scored highly on appearance, quality, taste and tenderness.” He also added, “People are getting more selective about the meat they eat and they want something more prepared. As a butcher judging this competition, I'm looking for something that looks and tastes nice that has no gristle.” Jack’s Creeks’ award winning beef can be found in many of Australia’s top restaurants including, ARIA, black by EZARD, Catalina, LuMi Bar and Dining and many more. ARIA restaurant Head Chef Ben Turner commented that, “Jack’s Creek beef is always a consistent and tasty product” and Catalina’s Executive Chef, Mark Axisa, commented: "Jack's Creek beef is of the highest quality and the fullest flavour. It is a pleasure having the Jack's Creek dry-aged ribeye on my menu; it just flies out the door!" Jack’s Creeks’ 150+ days Grain Fed 100% black angus also won the Silver award. For more information on Jack’s Creek, interviews with Patrick Warmoll and images, please contact Annabel Carroll at Polkadot PR 02 9281 4190 / annabel@polkadotpr.com.au About Jack’s Creek Jack’s Creek is still regarded as a relative newcomer in the world of specialist beef after launching in 2000. However, in 1947 the Warmoll Family began farming in Breeza and the company’s links to fine food dates back to 1852, when the Warmoll Family emigrated from Ireland before opening butcher’s shops in the Victorian and NSW gold fields. The company is family run by co-founders and brothers, Philip and David Warmoll and sons Patrick Warmoll, MD and Robert Warmoll. Jack’s Creek is at the forefront of Australian premium beef production – processing and marketing grain fed Wagyu and Black Angus, which it ships to more than 20 destinations around the world including Japan, Saudi Arabia, China and the Germany. IntegrationWorks and Dell Boomi announce industry-leading iPaaS solution for Government and Enterprise 2016-09-19T00:00:00Z integrationworks-and-dell-boomi-announce-industry-leading-ipaas-solution-for-government-and-enterprise Integration specialists, IntegrationWorks, and the world’s leading integration cloud platform, Dell Boomi, today announced an industry-first integration platform-as-a-service (iPaaS) that will allow government agencies and private enterprises to connect any combination of cloud or on-premises applications. IntegrationWorks has an extensive history of developing innovative integration platforms for enterprises and government agencies throughout New Zealand. Working with Dell Boomi, IntegrationWorks will launch a self-service integration platform to alleviate the complexity surrounding traditional integration projects which are typically lengthy and resource-consuming. Through its membership with the Stack Alliance – a group of leading ICT organisations led by cloud company, Revera, which provides services to the New Zealand government – IntegrationWorks will be able to implement the first iPaaS solution across government agencies in the country utilising the NZ Government-approved Revera Homeland Cloud platform. While traditional integration solutions often include costly license fees, complex software agreements, and convoluted implementation methodologies, the Dell Boomi AtomSphere integration platform is simple to deploy, delivers fast time-to-value and is extremely cost-effective. “We saw a major need in the market to develop shareable connectors for government and private enterprises across New Zealand,” said Grant McKeen, IntegrationWorks Managing Director. “Leveraging the Dell Boomi AtomSphere platform was the obvious choice given its ease to deploy and exceptionally fast time-to-value. “In a thriving digital economy like New Zealand, a cloud-based integration solution customised through IntegrationWorks using the Dell Boomi platform enables rapid time-to-market for new digital channels. It also results in a significant reduction of errors, substantial cost savings and the ability to connect any application that is cloud-based, legacy, or on-premises.” To compete in the government enterprise market, IntegrationWorks also offers a solution to concerns around data sovereignty. “We have developed a comprehensive integration strategy that allows for integration connectors to keep data within New Zealand borders, and only have the data transaction framework processed through the cloud,” said McKeen. “Many of the systems that governments and enterprises rely on to deliver products and services to citizens and consumers remain disparate,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “Our partnership with IntegrationWorks provides a simple self-service platform so that data can be effectively managed and governed within the unique applications and policy frameworks used by these organisations.” IntegrationWorks and Dell Boomi will host a breakfast event on November 3rd in Wellington to launch the offering into the market and demonstrate the technology. To register, please contact info@integration.works. About IntegrationWorks IntegrationWorks specialises in integration strategy, architecture and devOps for both on-premise, hybrid or cloud-based environments across Australia, New Zealand and the United Kingdom. We transform existing legacy enterprise systems into digital and optimised integrated environments by developing custom integration platforms through innovative technology wrapped around specialised API, ESB, EDA and SOA applications. Visit www.integration.works for more information. About Dell Boomi Dell Boomi delivers the first and only multi-purpose PaaS for AtomSphere integration Platform-as-a-Service (iPaaS), Master Data Management (MDM) and API Management, and enables customers to integrate any combination of cloud and on-premises applications without software, appliances or coding. Organisations of all sizes, from growing mid-market companies to very large enterprises, enjoy rapid time to value as a result of drastically reduced implementation times and substantial cost savings over traditional integration, MDM, and API management solutions. Visit www.boomi.com for more information. About Revera Revera is New Zealand’s cloud services leader. Clients depend on our Homeland® Cloud services platforms and data centre network to perform. Our work is everywhere: workplace productivity tools on tablets, development environments where new software takes shape, platforms that run enterprise systems, virtual capacity that comes to life on command. When performance is everything, Revera keeps your business at its best. Revera is a specialist Cloud Services Provider focused on the New Zealand market, offering Infrastructure, Platform and Software as-a-Service solutions on a scalable pay-as-you-go approach. Many of our platforms are NZ Government Common Capability approved. Revera is a Spark NZ company, and is entirely owned by Spark NZ. News: Acquia Transforms Digital Experience Management at Global Scale 2016-09-13T22:09:00Z news-acquia-transforms-digital-experience-management-at-global-scale Acquia Transforms Digital Experience Management at Global Scale  Site Factory’s Multisite Platform Unifies Site Delivery, Centralises Governance Sydney, Australia, September 14, 2016 – Acquia, the digital experience company, today announced breakthrough new capabilities within Acquia Cloud Site Factory for organisations with multiple brands and hundreds of digital properties to centralise governance while equipping digital, business, and IT teams with a powerful platform to build and deliver sites and experiences. Available today, Acquia Cloud Site Factory Stacks brings both greater scalability and control to multisite management, empowering different regions and divisions to manage their own digital experiences. Acquia’s solution for multisite management is now the industry’s only digital experience platform that can deliver strong governance along with the flexibility to support multiple development teams, multiple regions, multiple brands, multiple compliance standards, and multiple versions of Drupal, all with a single solution. Enterprises manage an average of 268 customer-facing websites; many large enterprises have stated they have as many as 10,000 content creators and users using their digital asset management system, according to Forrester Research.(1)    In this environment, the complexities of managing hundreds of sites becomes far more challenging when siloed teams are tasked with building experiences that are personalised and on-brand, but they’re working with different content types and in disconnected content management systems and applications. The lack of governance makes ensuring both security and brand consistency impossible for large organisations.  Site Factory simplifies this complexity with a centralised platform that eliminates redundant systems and platforms, ensures a unified user experience for site builders, and streamlines content and software updates through a central cloud management console. With Stacks, users for the first time can create a variety of site groupings to support different digital business needs from functionality to regional deployment and governance controls and manage them in a common dashboard. “Gone are the days when marketing teams can just create campaign sites without some guardrails from IT, without which brands end up with multiple content platforms, duplicate tools, and high maintenance costs. Today’s digital experience teams need to build a culture of creativity and automation,” said Christopher Stone, chief products officer at Acquia. “This means having a common process and platform to handle multi-site delivery. Site Factory delivers an approach for the most pressing challenges that IT and digital teams face today, and with Stacks, these teams achieve their goals faster.” Acquia’s latest release of Site Factory allows for the deployment and management of multiple Stacks -- each consisting of multiple sites, a platform codebase and dedicated cloud resources -- from a single console. This evolution opens up the possibilities for users of Site Factory in several ways, including: ●      Disparate teams within an organisation may deploy on their own sites on the Stacks solution, yet all sites may be viewed and managed from a centralised console. ●      Dramatically different sites that require unique digital experience functionality or infrastructure may be delivered and managed centrally. ●      Drupal 8 sites may be independently managed alongside Drupal 7 sites within a unified management console. Acquia Cloud Site Factory features: ●      A centralised, role-based site management console for managing digital experiences built with Drupal.  ●      Multisite Stacks delivery and governance, with multiple sites, dedicated Drupal distributions and dedicated cloud infrastructure for each Stack. ●      Open integrations with REST-based APIs. ●      Acquia Cloud services, including DevOps services and tools, a guaranteed SLA, remote administration, security and monitoring.  About Acquia Acquia is the leading provider of cloud-based, digital experience management solutions. Forward-thinking organisations rely on Acquia to transform the way they can engage with customers -- in a personal and contextual way, across every device and channel. Acquia provides the agility organisations need to embrace new digital business models and speed innovation and time to market. With Acquia, thousands of customers globally including the BBC, Cisco, Stanford University, and the Australian Government are delivering digital experiences with transformational business impact. For more information visit www.acquia.com or call +61.2.8607.8446.   AIIA undertaking significant survey on analytics and data usage by Australian businesses, government and NGOs 2016-09-12T01:46:08Z aiia-undertaking-significant-survey-on-analytics-and-data-usage-by-australian-businesses-government-and-ngos FOR IMMEDIATE RELEASE 12 SEPTEMBER 2016 Encourages new and established organisations in all sectors to participate in order to develop the most comprehensive report possible The Australian Information Industry Association (AIIA), the peak member body for the ICT industry, today announced it is undertaking a major survey of Australian organisations on analytics and data usage. The purpose of the survey is to find out what differentiates those business, government and NGO organisations that effectively use data and analytics for senior decision making. The survey is open to individual respondents via the AIIA website until 31 September 2016. It is anticipated that a whitepaper will be published towards the end of the year incorporating an analysis of the results and providing a body of knowledge that will help guide business leaders on ways to incorporate data and analytics into their organisation in order to remain competitive. Rob Fitzpatrick, CEO of the Australian Information Industry Association (AIIA), says, "On a global scale, we see those organisations that know how to use data effectively are usually the strongest performers. If Australia is serious about driving an ideas boom and creating new employment opportunities, we need to ensure that we help local organisations better understand and then take advantage of data to be competitive. “This is not just a survey for tech companies. The information generated will benefit all industries and we encourage participants across all sectors whether they be in education, retail, finance, or others, as well as established and newer companies to participate,” added Fitzpatrick. This initiative is being led by the AIIA’s Data and Analytics Special Interest Group, which is chaired by Dr Roger Kermode, director of business consulting firm Alimua Pty Ltd and former practice principal for analytics and data management for Hewlett-Packard Enterprise and Graeme Wood, general manager of marketing for Semantic Software Asia Pacific. “There is mounting evidence that data-driven organisations tend to require fewer assets, execute with greater insight and less risk, and ultimately generate higher returns. We believe incorporating these practices is an important part of creating a sustainable and growing economy in Australia and is crucial to seeing our standing in world innovation and growth rankings improve,” says Dr Kermode. The data collected will be analysed by data scientists at the University of Technology Sydney. Professor Michael Blumenstein of UTS Sydney says, “Much has been published on big data, automation and the use of analytics at an organizational level. However, despite the recognition of data increasing in importance, the use of data between and within organisations varies widely. The AIIA survey has been constructed to find out why. It’s designed to enable deep diagnostics and analysis of what actually take place inside organisations across different functions and different levels, not just what is visible externally.” Numerous leading Australian organisations are encouraging their members to complete the survey, including: Data61, The Knowledge Economy Institute; NSW State Government; Advance Australia; FINSIA; CPA Australia; StartupMuster; UTS Faculty of Engineering and IT; and, the UTS Business School. # # # About AIIA The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. Since 1978 the AIIA has pursued activities to stimulate and grow the digital ecosystem, to create a favourable business environment for members and to contribute to Australia’s economic prosperity. We do this by delivering outstanding member value by providing a strong voice of influence; building a sense of community through events and education; enabling a network for collaboration and inspiration; and developing compelling content and relevant and interesting information. MEDIA CONTACT For more information, please contact Joanna Stevens Kramer at 0408 466 410 or email joanna@filteredmedia.com.au For more information about the AIIA please visit https://www.aiia.com.au News: Acquia Releases Lightning for Drupal 8, Enabling Fast Starts for Digital Experience Deployments 2016-07-19T22:22:33Z news-acquia-releases-lightning-for-drupal-8-enabling-fast-starts-for-digital-experience-deployments Sydney July 20, 2016 – Acquia, the digital experience company, today announced the launch of Acquia Lightning, a freely available open source distribution of Drupal that accelerates Drupal 8 development, streamlines authoring for business users, and make it easy for non-technical users to manage content and experiences. It serves as the perfect starter kit for Drupal 8, bringing together critical functionality for enterprise-scale delivery of digital experiences. The Acquia Lightning distribution is available on Acquia Cloud Free, where developers can start building with Drupal 8 today. The proliferation of new devices and channels along with the rapidly growing expectations for mobile experiences raises the stakes for developers and builders of digital experiences. Drupal 8 provides digital experience management capabilities built for the future of the web. It offers a simplified user experience and tools that empower builders to create highly personalised and mobile experiences. Today’s launch of Acquia Lightning makes it easy for organisations to get started fast with Drupal 8, shaving weeks or months off development projects. "Lightning solves problems that would otherwise slow the development of content-rich websites on Drupal. I like that we can now focus less on overcoming technology hurdles and more on client needs,” said Jill Moraca, manager of Web Development Services in the Office of Information Technology at Princeton University, which participated in the beta trial of Acquia Lightning. “Using Lightning makes getting started on new web development projects faster and easier. Our developers and content creators are excited about the future of Lightning.” Lightning helps organisations quickly build and customise four key components of digital experience delivery that all marketing and editorial teams require: Drag-and-drop Layout: Create flexible, responsive layouts so everyone can be a site builder and create pages and experiences without developer intervention Media Management: Create, upload, embed, and manage social media and digital assets Content Workflow: Configure content workflows to streamline review and ensure editorial quality and add governance and control for publishing Experience Preview: Conduct a comprehensive review before publishing content, campaigns, and cross-channel experiences Agencies use Acquia Lightning as the starting point for Drupal 8 projects. It provides a ready best practice for launching new initiatives, reduces complexity and speeds time to market. Acquia Lightning brings together key modules that together support the four functional areas of layout, media management, content workflow, and experience preview. Members of the Drupal community build and maintain the modules that extend core Drupal functionality. Several Lightning modules were developed under the support of Acquia’s Module Acceleration Program, which coordinates and funds initiatives to accelerate development across the Drupal 8 ecosystem. Lightning is the most installed Drupal 8 distribution, according to Drupal.org. “With Lightning, Acquia has done the work of providing a tightly integrated distribution that conforms to security best practices, enabling organisations to move faster in developing new applications on Drupal 8,” said Chris Stone, chief product officer, Acquia. “Developers can create powerful, easy-to-use publishing tools for their editorial and content teams, with drag and drop layouts, media management, configurable workflows and preview capabilities that make digital experience delivery come together. Hundreds of sites are already using Acquia Lightning, and we estimate Lightning removes 20 percent of the time required for every new Drupal 8 development project.” Learn more about Acquia Lightning at www.acquia.com/lightning, view the recorded webinar, “Lightning Distribution for Drupal,” co-presented by Acquia’s John Kennedy and Adam Balsam, and follow the latest development news from Acquia at dev.acquia.com. Get started with Lightning today with Acquia Cloud Free. Acquia Lightning is also available for download from Drupal.org, GitHub, or as part of a Composer-based installer. About Acquia
 Acquia is the digital experience company. The Australian Government, through the govCMS platform, Flight Centre, Foxtel, TransLink and IAG are among the more than 4,000 organisations that are transforming their digital businesses with Acquia’s open cloud platform. Global 2000 enterprises, government agencies and NGOs rely on Acquia to create new revenue streams, lower costs, and engage audiences more deeply through content, community, commerce and context.

For more information visit www.acquia.com or call +61.2.8607.8446.
 Auto & General drives insurance transformation with Avaya 2016-07-06T00:00:00Z auto-general-drives-insurance-transformation-with-avaya Sydney, Australia, July 6, 2016 – Australian insurance provider, Auto & General, has selected Avaya to integrate communications into all its business processes to enable a seamless experience for its customers. Through this smart transformation Auto & General will be better positioned to provide the omni-channel, anytime and anywhere expectations of consumers today and into the future.   Auto & General provides and manages insurance products on behalf of brands including Budget Direct, Australia Post, Virgin Money, Aussie and 1st for Women.   According to professional consultancy Accenture, the Australian insurance industry continues to evolve on the back of changes to consumer and behaviour and a competitive landscape. Well-established insurance providers are under significant pressure from new entrants to the market, subsequently empowering consumers with an increasing number of easy-to-access options.   Having expanded from a four-person team in 1999 to 1300 employees with an 800-strong contact centre today, Auto & General has constantly evolved its services to suit the contact preferences of consumers. While telephony remains core to Auto & General’s business, there has been a significant increase in volume of email, web chat and social media-based engagements as customers demand an omni-channel experience on their own terms. Amid the contact centre transformation, Auto & General foresees smart chat bots and artificial intelligence (AI) complementing the services its team provides.   As a result, Auto & General is using Avaya Breeze to build communications applications that integrate with its core contact centre platform based on Avaya IP Office. Launched earlier this year, Breeze is a collaboration environment and app development platform that allows Auto & General to design and develop bespoke communications applications within Avaya’s cloud-based developer sandbox. It also provides a series of pre-built Snap-in applications which can be customised so the insurance provider can take its services to market much faster.   The smart transformation will see Auto & General equip its team with advanced tools to resolve enquiries more quickly and effectively. Auto & General expects the tools will help increase first call resolution rates, allow staff to resolve more queries per day, generate a higher return on investment, and may improve brand loyalty from consumers. It will also help prepare Auto & General to adapt more quickly to emerging trends, including AI.   For example, Auto & General recently identified that many customers were regularly calling the contact centre to confirm insurance payments were received. To enable a seamless payment experience, Auto & General is using Breeze to develop a notification mechanism that automatically delivers this information to consumers. This will not only save customers from having to make the calls, but allow contact centre staff to focus on more complex interactions that require personalised human engagement.   Breeze will also be used in conjunction with Auto & General’s core contact centre environment to further improve the quality of life for contact centre agents. Avaya Proactive Outreach Manager, for example, automates outbound calls while simultaneously help eliminate the fatigue associated with listening to dial tones and voicemails throughout the day. The goal is to allow employees to focus on talking to real people in order to provide better outcomes for those customers, as well as maximising the number of enquiries that are resolved each day.  Quotes: “Consumers are moving to an omni-channel environment where they change between channels regularly so we need to be flexible and deal with them how they choose. Because Avaya Breeze is an end-to-end environment, it allows us to very rapidly prototype applications and functionalities that easily tie into our wider communications environment. We are using the platform to build features that integrate within our contact centre protocols and processes. People’s time is limited, so Breeze’s ability to make interactions more efficient is critical to the value we can deliver to customers.”Paul Malt, Chief Information Officer, Auto & General   “Technology has changed the way consumers interact with brands, and as a result, organisations need to adapt their business processes to meet those demands. With Avaya Breeze, Auto & General is taking the next step in the digital transformation of its contact centre by designing and developing applications and functionalities that not only fit the specific brands it represents, but also account for its customers’ preferred contact platforms. In doing so, Auto & General is empowering employees to further improve the services they provide, all the while making them more productive each day. The outcome is a valuable customer experience and improved brand loyalty.”Darren Read, General Manager, Services Australia and New Zealand, Avaya  About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit www.avaya.com.  Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements. While reasonable efforts were made to provide information that is complete and accurate at the time of printing, Avaya can assume no liability for any errors.  Changes and corrections to the information in this document may be incorporated in future releases.  All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.  © 2016 Avaya Inc.  All rights reserved.   ###