The PRWIRE Press Releases http:// 2012-02-28T23:32:00Z Amdocs Launches Cloud-Based Mobile Payments Solution 2012-02-28T23:32:00Z amdocs-launches-cloud-based-mobile-payments-solution MELBOURNE - February 29, 2012 - At Mobile World Congress 2012, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of Amdocs Mobile Payments. The new solution is a cloud-based gateway, enabling mobile operators to quickly, securely and cost-effectively scale their mobile payments business for both prepaid and postpaid customers to open new revenue streams. Mobile payments that are charged via the carrier offer consumers the convenience of charging purchases directly to their mobile phone bill, prepaid balance or mobile wallet. With Amdocs Mobile Payments, operators can quickly capture new and emerging revenue streams in the mobile payments market which is predicted to reach $670 billion by 2015, according to Juniper Research#. The solution is based on Amdocs’ expertise where today it processes more than 250 million mobile payment transactions a year, totaling more than $2 billion in mobile payment revenues. The solution allows mobile operators to: onboard and manage the richest set of app stores, merchants and aggregators process transactions for both physical and digital goods or services settle against all available payment methods such as postpaid bill, prepaid balance or mobile wallet The Amdocs Mobile Payments Solution is Software-as-a-Service (SaaS) based, which is BSS (business support systems) vendor agnostic and enables the following: Fast time to market – pre-integrated with Google’s Android Market as well as supporting the requirements of other app stores (e.g. Microsoft Marketplace, BlackBerry AppWorld, Amazon), leading content providers, gaming and virtual credits companies, and payment aggregators. Broad functional capabilities – new use cases, features and technologies such as in-app billing, self-service, and advanced refund options are added dynamically by Amdocs as the mobile payments market evolves. Affordable business model - operators of every size and location can enter the mobile payments market or scale their operations while reducing the cost of managing off-portal content business by offering the solution on a revenue-share or per-transaction business models. Scalability, flexibility and automation – simple partner onboarding process, broader payment options, and automated settlement of accounts. Leverages Amdocs’ proven technologies - a reliable, scalable and secure solution, leveraging Amdocs’ technology and experience with its Digital Commerce Solution, in use by the largest operators in North America and Latin America. “Today’s shopping experience is increasingly mobile and consumers prefer the convenience of mobile payments settled on a carrier bill rather than disclosing their credit card details to unknown retailers,” said Brian Shepherd, Amdocs division president. “Mobile payments using prepaid balance are often the most attractive payment option for young and unbanked consumers who want to participate in the digital economy. Mobile network operators are uniquely positioned to take advantage of their billing relationships with their consumers to enable them to do more in the connected world.” # Mobile Payment Strategies report, Juniper Research, July 2011 Supporting Resources Read more about Amdocs Mobile Payments Discover the latest solutions offered by Amdocs Digital Services Keep up with Amdocs news by visiting the company’s website Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook and LinkedIn About Amdocs For 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at www.amdocs.com. Amdocs’ Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the first quarter of fiscal 2011 on February 2, 2012. Media Contact: Michelle Bong for Amdocs Tel: +61 422 966 013 E-Mail: michelle_bong@iprimus.com.au Amdocs Launches OSS Single Click Network Rollout Solution for Rapid LTE Base Station Planning and Design 2012-02-21T02:54:00Z amdocs-launches-oss-single-click-network-rollout-solution-for-rapid-lte-base-station-planning-and-design MELBOURNE February 21, 2012Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of Amdocs Single Click Network Rollout solution, an automated planning and design solution that enables service providers to reduce the design time for new base stations and optimise configuration for LTE, 4G and 3G networks. The new operational support systems (OSS) planning solution allows network planning teams to easily scale their operations with lower capital expenditures by addressing the challenge of new LTE network rollouts and expanded Ethernet backhaul capabilities.A typical Tier 1 service provider has in excess of 10,000 new base stations to design, build, test and commission when rolling out an LTE network. Globally, according to wireless industry trade association, 4Gamericas#, some 400 service providers are preparing for LTE network rollouts in the next three to five years. Rapid rollouts are critical for operators to ensure a better customer experience and faster network monetisation. To address the time to market challenge, the Amdocs Single Click Network Rollout solution can: Cut base-station design times by up to 90 percent* by using pre-configured, automated design processes. Integration with existing Amdocs OSS modules (Amdocs Resource Manager and Amdocs Planning Engine) can further improve design times. Reduce capital expenditure by up to 10 percent* by providing an optimised design that maximises data capacity Reduce redesigns by up to 50 percent* by automatically validating the installed base station against plan Support 3G, 3.5G and 4G/LTE network technologies with a vendor agnostic approach that works well with almost all cell-site and transmission equipment The Amdocs Single Click Network Rollout solution is already live at two Tier 1 service providers. A European service provider has used the solution to design more than 3,000 LTE cell sites, reporting estimated planning efficiency gains of 80 percent.“The expected rapid increase in the number of cell sites for both 3G and LTE in ‘small cell’ architectures of the future will place a strain on network planning departments as they try to keep pace,” said Mark Mortensen, Principal Analyst at Analysys Mason. “Service providers equipped with advance planning and optimisation tools will be able to scale more quickly while keeping investment costs under control, gaining a significant competitive advantage.”“With consumers increasingly demanding more data services, service provider investment in network data capacity and performance is essential to ensure a good customer experience,” said Rebecca Prudhomme, vice president Amdocs product and solutions marketing. “By optimising the planning and design processes, Amdocs Single Click Network Rollout solution allows service providers to quickly expand their networks in a more cost-effective manner.” # Data supplied by Informa Telecoms, published by 4GAmericas www.4gamericas.org/index.cfm?fuseaction=page&pageid=939 * According to Amdocs’ internal testing, simulation or test-case deployments. Benefits will vary depending on customer implementation. Supporting Resources More information on Amdocs Single Click Network Rollout Keep up with Amdocs news by visiting the company’s website Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook and LinkedIn About Amdocs For 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at www.amdocs.com. Amdocs’ Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011and our Form 6-K filed for the first quarter of fiscal 2011 on February 2, 2012. Media Contact: Michelle Bong for Amdocs Tel: +61 422 966 013 E-Mail: michelle_bong@iprimus.com.au Amdocs Launches New Enterprise Solutions to Enhance the Business Customer’s Experience 2012-01-24T22:00:00Z amdocs-launches-new-enterprise-solutions-to-enhance-the-business-customer-s-experience-21 MELBOURNE - January 25, 2012 - Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the addition of two new enterprise solutions that enable service providers to better support their business customers across the entire customer lifecycle. The new Amdocs Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs’ existing enterprise charging and billing offering to address the unique requirements of enterprise customers. Amdocs Enterprise Customer Management solution empowers enterprise customers to self-manage their accounts; reduces average call handling time; increases first-call resolution; cuts support costs and field service visits; and provides real-time SLA monitoring and alert notification to reduce penalties and improve customer satisfaction. Amdocs Enterprise Service Fulfillment solution integrates the ordering and fulfillment processes by utilising the Amdocs enterprise product catalog to reduce time to market and delivery lead times for complex enterprise services (e.g. multi-site VPN); automates service fulfillment including the ability to amend orders ‘in-flight’ without interrupting the process; significantly reduces the failure rates common to complex orders; and introduces Amdocs Universal Activator to converge, automate and vastly simplify network configuration across all lines of businesses and media types. Both solutions support complex business customer hierarchies and vertical industry offerings, offer scalability for high numbers of users and process volumes, and enable service providers to meet stringent service level agreements (SLAs). The new enterprise solutions are part of Amdocs’ CES portfolio, and are designed for convergence to support both enterprise and residential customers on a single, integrated system. “With consumer revenues flattening, service providers are focusing on the enterprise segment to accelerate their business and financial growth,” said Dan Colquhoun, Senior Vice President of Customer Research, Frost & Sullivan. “Success will require the deployment of new solutions like those introduced by Amdocs in order to fulfill complex services and differentiate customer service as observed in a recent survey which identified key gaps between business customers’ expectations and the services they receive.” The survey, conducted by Frost & Sullivan, highlighted: 30 percent of enterprise customers reported that order fallout occurred “fairly often”, “very often” or “always”. Less than half (45 percent) of service providers have automated systems to keep track of their contractual commitments regarding order fallout. Dissatisfaction with customer service (59 percent) and technical support (57 percent), the inability to meet contract and SLA terms (57 percent) and recurring order process problems (52 percent), were cited as the major reasons for enterprise customer churn. “To develop profitable, long-term relationships with enterprise customers, service providers must differentiate their customer experience and provide a service that is tailored to business customers’ needs,” said Rebecca Prudhomme, Amdocs vice president for product and solutions marketing. “The new Amdocs enterprise solutions enable service providers to efficiently deliver a wider range of offerings to their enterprise customers with greater service quality and the ability to create tailored, vertical market offerings to targeted segments such as finance, education and healthcare customers.” Service providers across APAC, Europe, North, Central and Latin America are already demonstratingdemand for the new solutions. Amdocs’ existing customers for enterprise solutions include some of the world’s largest service providers including AT&T, Bell Canada and TELUS. The survey results are based on qualitative surveys of director-level and above executives at 22 Tier-1 and Tier-2 service providers and 100 enterprise businesses across North America, Europe, Central and Latin America. The interviews were conducted from September to October 2011. Supporting Resources Learn more about Amdocs’ Enterprise Customer Management and Enterprise Service Fulfillment solutions Keep up with Amdocs news by visiting the company’s website Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook and LinkedIn About Amdocs Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences and streamline operations. A global company with revenue of approximately $3.2 billion in fiscal 2011, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com. Amdocs’ Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011. Media Contact: Michelle Bong for Amdocs Tel: +61 422 966 013 E-Mail: mich Amdocs Completes Acquisition of Bridgewater Systems, Enabling Service Providers to Redefine the Data Experience 2011-08-18T03:47:00Z amdocs-completes-acquisition-of-bridgewater-systems-enabling-service-providers-to-redefine-the-data-experience-1 MELBOURNE August 18, 2011 Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has completed the acquisition of Bridgewater Systems Corporation (TSX: BWC) ("Bridgewater"), a publicly held provider of policy management and network control solutions. Amdocs acquired 25,178,827 common shares of Bridgewater (representing 100 percent of Bridgewater’s outstanding common shares) for CAD$8.20 per share in cash, through a wholly owned, indirect subsidiary of Amdocs. Prior to the acquisition, Amdocs did not own any securities of Bridgewater. The transaction is valued at approximately CAD$211 million, or CAD$139 million net of Bridgewater's cash as of June 30, 2011. The acquisition will further expand Amdocs’ Customer Experience Systems (CES) portfolio, allowing service providers to implement new value-based data monetization strategies to capitalize on the data explosion. In order to better monetize their networks and data services, service providers are moving away from unlimited data packages which render the network vulnerable to heavy usage in some cases. Instead, they want to create new value-based pricing and data monetization models in which customers will be offered personalized packages that better match revenue to their consumption behavior and usage patterns. “This strategic acquisition will enable service providers to completely redefine the real-time data experience and maximize the return on their network investments,” said Brian Shepherd, group president for Amdocs. “We are delighted to welcome Bridgewater’s highly innovative, skilled professionals to Amdocs as we continue expanding our market-leading CES portfolio.” “Following this acquisition, service providers will be able to benefit from data experience solutions based on a pre-integrated combination of Amdocs’ leading convergent charging technology and Bridgewater’s advanced policy control capabilities that address the increase in demand for high-bandwidth services and the exponential growth of smartphones and other connected devices,” said Ed Ogonek, President and CEO for Bridgewater. For example, this acquisition will enable service providers to offer many innovative, new packages and promotions to consumer and business customers, including: Ability for customers to select packages based on the type and quality of data service such as the number of films they wish to download in high definition (not just harder-to-understand metrics like size and speed of data download) Shared data allowance across multiple devices or family data packages with different policies for each family member More creative promotions based on multiple factors such as customer monetary or lifetime value, usage behavior and network status at peak and non-peak network times Improved capabilities to offer up-sell and cross-sell opportunities in real time “To successfully monetize their networks and enable a move to value-based pricing, service providers need to integrate their charging and policy systems,” said Ari Banerjee, senior analyst at Heavy Reading. “Standalone policy management provides an optimized network but not the most profitable one, while charging by itself provides monetization but does not enforce network knowledge. Successful network monetization needs these two systems to work together, which requires significant integration between the business support systems (BSS) and policy control systems. With the Bridgewater acquisition, Amdocs will be positioned to offer a pre-integrated policy management and charging solution to drive service providers’ data revenue.” Amdocs does not expect a material impact from the acquisition of Bridgewater on fiscal year 2011 or fiscal year 2012 non-GAAP earnings per share, which excludes acquisition related costs and equity-based compensation expense, net of related tax effects.The impact on GAAP results will be finalized after Amdocs completes the purchase price accounting for the acquisition. Amdocs may incur acquisition-related expense in fiscal 2011 to account for certain costs related to the acquisition. In addition to the product and solution synergies, Amdocs and Bridgewater also share numerous top-tier customers, including Bell Mobility, Sprint and Telstra. Supporting Resources Keep up with Amdocs news by visiting the company’s website Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook and LinkedIn About Bridgewater Bridgewater Systems, the leader in intelligent broadband controls, provides pre-integrated solutions for mobile and converged operators to transform their networks, optimize mobile data growth, and innovate with new services. The Bridgewater Systems portfolio of carrier-grade products includes Service Controller (AAA), Policy Controller (PCRF) and Home Subscriber Server (HSS), anchored by a common identity and device management system. More than 150 leading service providers worldwide leverage Bridgewater Systems to create and deliver profitable services to consumer, enterprise, cloud and machine markets. For more information, visit Bridgewater Systems at www.bridgewatersystems.com. About Amdocs Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. Amdocs Holdings ULC, the wholly owned indirect subsidiary of Amdocs that now holds all of the outstanding common shares of Bridgewater, is located at Suite 800, 1959 Upper Water St., P.O. Box 997, Halifax, Nova Scotia B3J 2X2, Canada. For more information, visit Amdocs at www.amdocs.com. Amdocs’ Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our quarterly 6-K filed forms furnished on February 8, May 11 and August 8, 2011. Media Contact: Michelle Bong for Amdocs Tel: +61 422 966 013 E-Mail: michelle_bong@iprimus.com.au Survey shows growing importance of value-added services for Asia Pacific mobile operators 2011-08-10T00:37:00Z survey-shows-growing-importance-of-value-added-services-for-asia-pacific-mobile-operators MELBOURNE 10 August, 2011 Mobile operators in Asia Pacific expect their revenues from value-added services (VAS) for example mobile payments, to grow from an average 14% of all revenues today to 24% within the next three years, according to an independent survey commissioned by Amdocs in which 120 mobile operator executives participated. The largest growth in VAS revenues is forecast for India, moving from 12% of revenues today to 29% in three years’ time. Additionally, the survey found that 95% of respondents are pursuing mobile payments and most believe their portals will grow in importance over the next three years. Furthermore, 75% are pursuing mobile advertising and search strategies, with 65% reporting their subscribers would be willing to view mobile advertising in return for free content such as mobile apps or entertainment. Operators said their main business drivers for VAS are to provide a better customer experience and secure customer loyalty. “Mobile VAS, and particularly mobile payments, are gaining momentum in Asia Pacific and mobile operators believe they constitute a competitive force vis--vis other players in the market such as banks and credit-card companies on the one hand, and social networks, app stores and other service providers on the other”, says Erwann Thomassain, Head of Regional Marketing Asia Pacific, Amdocs. “As mobile operators seek to monetize VAS, Amdocs is there to support them by providing them with solutions for the creation, provision, bundling and billing of these services, as well as solutions for customer support”. Access the full report on the research conducted by Coleman Parkes, here. Join the Amdocs tweetchat: “Value-added services – What is the best strategy for mobile operators?” on August 10, at 9am UK, 1:30pm India, 4pm Singapore, by following the #doxchat hashtag on Twitter. Other key survey findings include: Importance of VAS: 62% of respondents say that VAS are either important or very important to their company. In Australia and India, 70% of operators regard VAS to be important while only 50% from Thailand and Vietnam believe VAS services important. Australia and India expect greatest VAS revenue growth: In Australia, the current share of revenues from this revenue stream is 23% which is expected to grow to 30% in three years’ time. However, it is in India that the largest expected growth of 17% in VAS is anticipated: From 12% at present to 29% in three years’ time. Furthermore, it appears that mobile operators have an advantage over banks in markets like India and Indonesia where a high proportion of the population is unbanked. Popular mobile payments segments: Prepaid top-ups are the most popular form of mobile payments, followed by bill payments, money transfers and billing on behalf of app stores. Anticipated conflict with finance organizations: Only 42% of respondents overall believed operators were bound to engage in conflict with banks and credit-card companies over mobile payments, although responses differed considerably across the selected markets: In Australia, only 25% of respondents agreed there would be conflict, 33% in India, 50% in Thailand and 90% in Vietnam. About Amdocs Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com. Media Contact: Michelle Bong For AmdocsTel: +61-422-966-013 E-Mail: michelle_bong@iprimus.com.au