http:// 2013-06-18T00:19:00Z 2013-06-18T00:19:00Z gartner-says-worldwide-government-it-spending-flat-in-2013

Worldwide IT spending by government organisations is projected to total US$449.5 billion in 2013, a slight decrease of 0.1 percent from 2012, according to the latest forecast by Gartner, Inc. The forecast includes spending by government sector organisations on hardware, software, IT services and telecommunications. Analysts revised the growth rate downward from the previous forecast of 0.2 percent growth, as government agencies continue to struggle against weak economic development. Spending on IT product and services by federal, state and local governments in Australia is expected to grow 2.2 percent to reach more than AU$9.5 billion in 2013, with software spending the main driver of that growth. Public sector IT spending will reach almost AU$10.7 billion by 2017. This forecast includes spending on software, IT services, telecommunications, devices, data centres and internal IT services (staff costs). A separate education sector forecast is available. Despite decreased spending worldwide in some areas, a recent government IT spending priorities survey by Gartner indicated that mobile technologies, IT modernisation and cloud computing are the top three focus areas for 2013. Strong interest continues to grow in professional services and big data. “Cloud computing, in particular, continues to increase compared with prior years, driven by economic conditions and a shift from capital expenditure to operational expenditure, as well as potentially more important factors such as faster deployment and reduced risk,” said Christine Arcaris, research director at Gartner. “Other areas, such as data centre consolidation, are lower on the list than in previous years, perhaps demonstrating that they may have met resistance in a more strategic roll-out. Vendors should be ready to reposition offerings according to these changing market dynamics.” Survey respondents reported that they are adopting public and private cloud-based services at an increasing rate, with 30-50 percent of organisations planning for, or having an active IT services contract within the next 12 months. While the focus initially was on software-as-a-service (SaaS) implementation, future rollouts will include infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS). As the top priority, mobility is increasing in importance among government agencies worldwide. Demand is strongest in government agencies with more decentralised staff and those that have a large field workforce or specialised needs (such as border patrol agents, inspectors and social workers) and that benefit from mobile investments. This next wave of technology adoption will develop over time, as agencies replace existing hardware with new mobile infrastructure and devices. The survey showed that momentum is building for bring-your-own-device (BYOD) programs, but questions continue. Of the organisations surveyed, 52 percent said employees are allowed to bring their own smartphones to work, and 50 percent can use their own laptop, followed by tablets at 38 percent. Vendors must also understand how growing interest in BYOD policies and strategies may impact opportunities in the government sector. Security and governance may limit the pace and adoption. The survey also indicated that while big data is not yet a high priority among survey respondents, it is gaining momentum. The focus on government efficiency and effectiveness means opportunity for big data/analytics, as it represents an emerging focal point for specific government modernisation. “Government organisations have increased big data spending for improper payment systems, indicating the desire to tackle fraud, waste and abuse within agencies, as well as target upfront errors in revenue collection,” said Ms. Arcaris. “While agencies are assessing how to manage, leverage and store big data, not many have addressed the challenges associated with the utilisation of content and the issues associated with merging large amounts of data onto a single platform.” Vendors must acknowledge the challenges here, and tie big data solutions back to specific agency workflows. Gartner conducted an expansive enterprise IT spending study from June through September 2012, encompassing respondents in 13 countries (Australia, Brazil, China, Colombia, Germany, India, Indonesia, Mexico, Russia, Singapore, South Korea, the U.K. and the U.S.) to help Gartner understand enterprises' general IT spending plans for 2012 and 2013. Respondents were questioned on their general IT budget and spending plans, as well as on an expanded range of specific IT initiatives identified by Gartner. More detailed analysis is available in the report “User Survey Analysis: IT Spending Priorities in Government, Worldwide, 2013." The report is available on Gartner's website at http://www.gartner.com/resId=2317416About GartnerGartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organisations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyse and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

2013-06-12T23:34:00Z gartner-announces-keynote-speakers-for-its-supply-chain-executive-conference-2013-in-melbourne

Sydney, 12 June 2013 — Global research and advisory firm Gartner has announced three keynote speakers for its annual Supply Chain Executive Conference in Melbourne, Australia on 12 and 13 August. Dhaval Buch, Senior Vice President, Supply Chain, Asia, Africa, Russia, Unilever Mr. Buch is based in Singapore and currently leads the Unilever Supply Chain for Asia, Africa and Russia which has approximately 44,000 people operating 130 factories and 220 distribution centres and serves around 4000 customers. He also heads up Unilever Engineering Services which is responsible for deploying Unilever’s capital expenditure globally. Prior to this, he spent a year in London as the Senior Vice President, Supply Chain Strategy working with Unilever’s Chief Supply Chain Officer. Lim Chin Chye, Vice President, Haier Home Appliance Group, Haier Mr. Lim is currently Vice President of Haier Home Appliance group responsible for its supply chain. Prior to joining Haier in 2008, he spent more than 20 years in Hewlett-Packard Company Supply Chain and Manufacturing Operations. Currently, he heads Global Supply Chain for Haier Company’s Home Appliances Group in Shangdong province of China. His responsibilities include supply chain strategy and networks; demand management; supply management; order management; factory operations and customer delivery. Michael Burkett, Research Vice President, Gartner Mr. Burkett will present the opening keynote, challenging delegates to re-imagine the supply chain and push the boundaries of conventional thinking. He says incremental improvement won't suffice to capitalise on the next wave of global growth. Future supply chain leaders must engage business partners to drive new market growth while continuing to improve service levels and profits in existing markets. Mr. Burkett will present Gartner's latest research addressing the changes ahead and the capabilities required for supply chain to be the critical differentiator for global corporations. Held over two days at the Grand Hyatt in Melbourne, senior supply chain leaders, Gartner analysts and solution providers will gather to explore the challenges and opportunities facing supply chain professionals. Topics to be discussed this year include global logistics strategies, supply chain risk management, demand management, supplier and customer collaboration, performance management and measurement and strategies for manufacturing excellence. The full agenda can be found online here. The conference agenda includes Gartner research presentations, guest keynote addresses, end user case studies, panel discussions and selected industry sessions to provide supply chain executives with a complete view of the supply chain landscape. Delegates have the opportunity for a one-on-one consultation with a Gartner analyst during the event to address their own specific challenges. About Gartner Supply Chain Executive Conference 2013 Gartner Supply Chain Executive Conference is the world's most important annual gathering of senior supply chain executives. It is the only industry event that provides senior supply chain executives with the insights, tools and relationships they need, from a proven source of field-tested research, analysis and unbiased advice. For further information, visit: www.gartner.com/ap/supplychain Join the discussion on Twitter using #GartnerSCC. Journalists can register by contacting Susan Moore, Gartner PR on +61 2 9459 4692 or susan.moore@gartner.com. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-06-12T01:20:00Z gartner-australian-security-market-to-grow-12-2-in-2013

12 June 2013 — As companies continue to expand the technologies they use to improve their overall security, the worldwide security technology and services market is forecast to reach US$67.2 billion in 2013, up 8.7 percent from $61.8 billion in 2012, according to Gartner, Inc. The market is expected to grow to more than US$86 billion in 2016. In Australia, the security technology and services market is forecast to reach more than AU$1.7 billion in 2013, up 12.2 percent from AU$1.5 billion in 2012. "With security being one of the top IT concern areas, the prospect of strong continued growth is assured," said Ruggero Contu, research director at Gartner. "The consistent increases in the complexity and volume of targeted attacks, coupled with the necessity of companies to address regulatory or compliance-related issues continue to support healthy security market growth." Gartner analysts see three main trends shaping the security market moving forward — mobile security, big data and advanced targeted attacks. Bring your own device (BYOD) is a megatrend that will have a far-reaching influence on the entire security industry. Changes in how security addresses BYOD leaves several opportunities for technology service providers (TSPs). Firstly, with the shift from device security to app/data security there is a chance for some security TSPs to capture endpoint protection budgets. Secondly, since some BYOD projects are centered on the productivity gains of one to two apps, there could be buying centers adding security outside of traditional information technology centers. Finally, being able to understand the device type and how your users are computing today is just as important as who they are. An opportunity exists for those able to determine that context, and provide it for other points of influence, such as the network or applications. The amount of data required for information security to effectively detect advanced attacks and, at the same time, support new business initiatives, will grow rapidly over the next five years. This growth presents unique challenges when looking for patterns of potential risk across diverse data sources. However, big data, in and of itself, is not the goal. Delivering risk-prioritised actionable insight is. "To support the growing need for security analytics, changes in information security people, technologies, integration methods and processes will be required, including security data warehousing and analytics capabilities, and an emerging role for security data analysts within leading-edge enterprise information security organisations," said Eric Ahlm, research director at Gartner. When examining the advanced targeted attack (ATA), and the new methods being used to breach today's security controls, it can be distilled to a basic understanding that attackers, especially those who have significant financial motivation, have devised effective attack strategies centered on penetrating some of the most commonly deployed security controls (largely signature-based antivirus and signature-based intrusion prevention), most often by using custom or dynamically generated malware for the initial breach and data-gathering phase. Advanced attackers are now capable of maintaining footholds inside an organisation once they successfully breach security controls by actively looking for ways to remain persistent on the target organisation's internal network either through the use of malware or, even if the malware is detected and removed, via postmalware use of user credentials gathered during the period of time the malware was active. They then change their tactics to secondary attack strategies as necessary, looking for other ways around any internal security controls in the event they lose their initial attack foothold. "Mitigating the threat from ATAs requires a defense-in-depth strategy across multiple security controls," said Lawrence Pingree, research director at Gartner. "Enterprises should employ a defense-in-depth, layered approach model. Organisations must continue to set the security bar higher, reaching beyond many of the existing security and compliance mandates in order to either prevent or detect these newly emergent attacks and persistent penetration strategies. This layered approach is typical of many enterprise organisations and is often managed in independent ways to accomplish stated security goals, namely, detect, prevent, respond and eliminate." Additional information on the outlook for the security market is available in the Gartner Special Report "The Future of Global Information Security." The special report can be viewed at http://www.gartner.com/technology/research/security-risk-management/ and includes links to reports and commentary that explore the major tectonic forces at play that will change how business use of technology will be dramatically changed by rapid escalations in threat, defense and societal demands. About the Gartner Security & Risk Management Summit 2013 The Gartner Security & Risk Management Summit 2013 is the premier gathering for senior IT and business executives across IT security and risk management, including privacy, compliance, BCM, IT disaster recovery and business resiliency. The summit offers five role-based programs that delve into the entire spectrum of IT security and risk, including: network and infrastructure security, IAM, compliance, privacy, fraud, BCM and resilience. The Gartner Security & Risk Management Summit will take place on August 19-20 in Sydney, Australia. More details can be found here: http://www.gartner.com/technology/summits/apac/security/. Members of the media can register for press passes to the Summits by contacting susan.moore@gartner.com (Sydney). Information from all Gartner Security & Risk Management Summits 2013 will be shared on Twitter at http://twitter.com/Gartner_inc using #GartnerSEC. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organisations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyse and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

2013-06-06T23:06:00Z gartner-says-australian-business-intelligence-cpm-and-analytic-applications-performance-management-software-market-grew-11-2-in-2012

Worldwide business intelligence (BI), corporate performance management (CPM) and analytics applications/performance management software revenue totalled $13.1 billion in 2012, a 6.8 percent increase from 2011 revenue of $12.3 billion, according to Gartner, Inc. Tough macro conditions and confusion related to emerging technology terms led to more muted market growth than in previous years.Australian revenue for the software segment grew 11.2 percent to reach A$436.1 million in 2012, up from $392.1 million in 2011. "After a few historic banner years of spend in the BI software market, which culminated in more than 17 percent growth in 2011, growth was more subdued in 2012, at seven percent," said Dan Sommer, principal research analyst at Gartner. "While this seems like a dramatic drop, it was in line with our forecasts published during 2012." Gartner identified five key market dynamics that affected BI software spend and growth in 2012. The first two of these — challenging macronomics and term confusion around "analytics," "big data" and "BI" — had a negative impact on market growth while the third — BI spending moving outside of IT, causing the semantic layer to go into maintenance mode — had a neutral effect. However, the fourth and fifth dynamics — data discovery becoming a mainstream architecture and software as a service (SaaS), while still emerging, being the preferred option for granular analytics — were drivers of market growth. While all five of the top five BI software vendors worldwide retained their top five status, IBM and SAS exchanged places to move IBM into third position and SAS into fourth (see Table 1). IBM grew 9.9 percent in 2012, with revenue of $1.6 billion. The top five vendors together accounted for 70 percent of the total BI software market revenue. In first place, SAP once again had significantly higher revenue than any other vendor at $2.9 billion with 22.1 percent of the market, although this was up by just 0.6 percent from 2011. Second-place Oracle's revenue grew by 2.0 percent from 2011 to reach $1.9 billion. Fifth-place Microsoft enjoyed the highest growth of the top five vendors in 2012, with revenue rising by 12.2 percent compared with 2011, to reach $1.2 billion. Table 1. Top5 BI, CPM and Analytic Applications/Performance Management Vendors, Worldwide, 2011-2012 (Millions of Dollars) Company 2012 Revenue 2012 Market Share (%) 2011 Revenue 2011-2012 Growth (%) SAP 2,902.5 22.1 2,884.0 0.6 Oracle 1,952.1 14.9 1,913.5 2.0 IBM 1,625.6 12.4 1,478.8 9.9 SAS 1,599.7 12.2 1,542.9 3.7 Microsoft 1,189.3 9.1 1,059.9 12.2 Others 3,861.90 29.3 3,416.00 13.0 Total 13,131.1 100.0 12,295.1 6.8 Note: SAP reports in Euros, and faced currency head wind that hampered growth in USD. Source: Gartner (June 2013) "The business intelligence space managed to grow by a reasonable seven percent in 2012, despite difficult macroconditions, being on the tail end of a spending cycle, and confusion related to emerging technology terms causing a hold on purse strings," said Mr. Sommer. "On the positive side, data discovery became a mainstream architecture in 2012 and the vendors built on this paradigm gained market share, while most semantically layered BI platforms grew in the single digits, at best. Cloud-based buying is also starting to make an imprint on the radar, showing substantial growth, although cloud still accounts for a smaller portion of the BI market compared with other application markets." On a regional level, Europe and Latin America showed subpar growth because of tough macroconditions and currency headwinds, which impacted vendors with a heavy weighting toward those geographies. Eurasia, the Middle East and Africa, and Asia/Pacific, however, continued to display double-digit growth patterns. More detailed analysis is available in the report "Market Share Analysis: Business Intelligence, Analytics and Performance Management, 2012." The report is available on Gartner's website at http://www.gartner.com/resId=2477022. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organisations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyse and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

2013-06-04T03:48:00Z gartner-says-worldwide-mobile-payment-transaction-value-to-surpass-us-235-billion-in-2013

STAMFORD, Conn. June 4, 2013 — Worldwide mobile payment transaction values will reach US$235.4 billion in 2013, a 44 percent increase from 2012 values of $163.1 billion, according to Gartner, Inc. The number of mobile payment users worldwide will reach 245.2 million in 2013, up from 200.8 million in 2012. "We expect global mobile transaction volume and value to average 35 percent annual growth between 2012 and 2017, and we are forecasting a market worth $721 billion with more than 450 million users by 2017," said Sandy Shen, research director at Gartner. "Nevertheless, we have lowered the forecast of total transaction value for the forecast period due to lower-than-expected growth in 2012, especially in North America and Africa." Near Field Communications' (NFC's) transaction value has been reduced by more 40 percent throughout the forecast period due to disappointing adoption of NFC technology in all markets in 2012 and the fact that some high-profile services, such as Google Wallet and Isis, are struggling to gain traction. Gartner forecasts that NFC will account for only about 2 percent of total transaction value in 2013 and 5 percent of the total transaction value in 2017, although growth is expected to increase somewhat from 2016 when the penetration of NFC mobile phones and contactless readers increases. Money transfers and merchandise purchases will account for about 71 percent and 21 percent of total transaction value in 2013, respectively, making them by far the largest contributors. However, worldwide, people are not purchasing as much because the buying experience on mobile devices has yet to be optimized. People are spending less via mobile devices than via online e-commerce services and at retail outlets. Merchandise purchases account for about 23 percent of the total value forecast for 2017. Money transfer value continues to increase because users are transacting much more frequently (although at lower values) due to the wider availability of services and to transaction costs that are lower than those of traditional bank services. This makes money transfer a leading use case, one that Gartner forecasts to account for almost 69 percent of the total value in 2017. Bill payment value is expected to grow 44 percent in 2013 and have consistent growth through the forecast period. This is due to higher value per transaction figures as more consumers in developed markets perform bill payments via mobile banking services along with consumers in emerging markets who are transacting at higher values originally forecast. Bill payments will account for about 5 percent of the total value forecast for 2017. From a regional perspective, Asia Pacific's transaction value is expected to grow 38 percent in 2013 to reach US$74 billion. Deployments in developed markets such as South Korea and Singapore and in developing markets such as India are expected drive healthy growth in this region. As a result, in 2016, Asia Pacific will overtake Africa to become the largest region by transaction value, reaching US$165 billion. Africa's transaction value is forecast to reach $160 billion in 2016. While Africa will still experience strong growth through the forecast period, companies are still searching for the most suitable business model for mobile money in their local markets. North America's transaction value is forecast to grow 53 percent in 2013, reaching $37 billion, up from $24 billion in 2012. The region has been impacted by low adoption of NFC payment services and many merchants launching mobile apps in a copycat fashion without a clear winning strategy. Western Europe's transaction value is expected to reach $29 billion in 2013, up from $19 billion in 2012. The market will experience steady growth through the forecast period, but the forecast growth has been impacted by a reduction in the average number of transactions per user in 2012 as several services struggled and others launched only toward the end of the year. These factors have postponed growth for at least a year. Additional information is available in the Gartner report "Forecast: Mobile Payment, Worldwide, 2013 Update." The report is available on Gartner's website at http://www.gartner.com/resId=2484915. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-05-31T01:48:00Z gartner-says-worldwide-security-software-market-grew-7-9-percent-in-2012

Worldwide security software revenue totalled US$19.2 billion in 2012, a 7.9 percent increase from 2011 revenue of US$17.7 billion, according to Gartner, Inc. Gartner said that the evolution of new threats and working practices, such as bring your own device (BYOD), is driving spending on security. "The 2012 security market saw a continuation of increasing demand for consumer and enterprise security tools as McAfee's high growth of 37 percent boosted the overall market's growth rebound in 2012," said Ruggero Contu, research director at Gartner. "Although overall, the 2012 security market continued to grow, not all regions experienced the high double-digit growth of, for example, Eurasia, which was driven by greenfield projects and buoyant economies. As expected, Western Europe remained the laggard due to economic uncertainties and fragility and also due to the impact of dollar-to-euro conversion." While it retained its No. 1 position in the consumer and enterprise security spaces in 2012, Symantec managed only single-digit growth of 2.6 percent to reach US$3.75 billion in 2012 (see Table 1). Second-placed McAfee showed significant growth of 37 percent in 2012 to reach $1.7 billion. This was driven by a combination of organic growth, acquisitions and the indirect impact of a 2011 revenue write-down following Intel's acquisition of McAfee. In third place, Trend Micro, which spent much of 2012 accelerating the diversification of its business with cloud and virtualisation platform security and advanced threat protection (ATP) offerings, recorded an overall security revenue decrease of 2.7 percent, with negative growth impacting its consumer and enterprise businesses. Table 1. Top Security Software Vendors, Worldwide, 2011-2012 (Millions of Dollars) Company 2012 Revenue 2012 Market Share (%) 2011 Revenue 2011-2012 Growth (%) Symantec 3,747.1 19.6 3,652.0 2.0 McAfee* 1,680.0 8.8 1,226.0 37.0 Trend Micro 1,172.0 6.1 1,205.1 -2.7 IBM 953.6 5.0 931.3 2.4 EMC 717.6 3.7 716.1 0.2 Others 10,865.2 56.8 10,008.7 8.5 Total 19,135.5 100.0 17,739.2 7.9 *McAfee's strong growth in 2012 was partly influenced by Intel's write-down of McAfee revenue in 2011. Source: Gartner (May 2013) In Australia, security software revenue grew 8.5 percent to reach A$535.8 million in 2012. Symantec was also the top vendor in Australia, with 16.9 percent share of the market. "Security continues to be a top priority across all technology categories in the SMB market. The rise of midmarket demand presents a new challenge for participants in the security space, as SMB requirements are different from those of larger enterprises," said Mr. Contu. "Security buyers from SMBs are increasingly considering security as a service as an alternative for deploying security technologies, particularly for areas such as email and Web security, which is leading to more market consolidation and more competitive pricing as established players acquire pure-play cloud-based specialists across the security landscape." Spending on security software is also influenced by the evolution of new threats and working practices. For example, as companies increase the mobility of their workforce, this situation raises new security concerns and requirements. Growing demand for remote access requires organisations to safeguard off-premises applications and data, as well as an array of new client devices. In addition, the rapid adoption of virtualisation in the SMB market is driving interest in security solutions targeting virtual environments. More detailed analysis is available in the report "Market Share Analysis: Security Software, Worldwide, 2012." The report is available on Gartner's website at http://www.gartner.com/resId=2486015. About Gartner Security & Risk ManagementSummit Gartner analysts will take a deeper look at the outlook for security solutions at the Gartner Security & Risk Management Summit taking place August 19-20 in Sydney. Details can be found here: http://www.gartner.com/technology/summits/apac/security/. Members of the media can register for press passes to the Summits by contacting Susan Moore on susan.moore@gartner.com. Information from the Gartner Security & Risk Management Summits 2013 will be shared on Twitter at http://twitter.com/Gartner_inc using #GartnerSEC. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organisations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyse and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

2013-05-24T04:04:00Z gartner-announces-global-rankings-of-its-2013-supply-chain-top-25

Global research firm Gartner, Inc. has released the findings from its ninth annual Supply Chain Top 25. The goal of the Supply Chain Top 25 research initiative is to raise awareness of the supply chain discipline and how it impacts business results. Analysts announced the global leaders from this year's research at the Gartner Supply Chain Executive Conference in Phoenix, Arizona today. The Asia Pacific leaders will be announced at the conference when it moves to Melbourne, Australia in August. "At the heart of the Supply Chain Top 25 is the notion of demand-driven leadership," said Debra Hofman, managing vice president at Gartner. "We've been researching and writing about demand-driven practices since 2003, highlighting the journey companies are taking: from the old 'push' model of supply chain to one that integrates demand, supply and product into a value network that orchestrates a profitable response to ever-shifting changes in demand." Alongside some perennial leaders with new lessons to share, Gartner's 2013 Supply Chain Top 25 offers three new companies, a growing group of industrials from which to learn, and two newcomers to the Top 5. The Top 5 includes three from last year — Apple, McDonald's and Amazon — and two that are new to the Top 5 but have been rising steadily — Intel and Unilever — while the three new companies joining the top 25 this year are Ford, Lenovo and Qualcomm. Apple tops Gartner's ranking for a record-breaking sixth year in a row, continuing to outpace everyone else by a wide margin on all five measures used (see Table 1). Apple was ranked No. 1 again by the peer voters, capturing 75 percent of the highest possible points a company can get across the voting pool. Nos. 2 and 3 switched places this year, with McDonald's capturing the No. 2 slot and Amazon coming in at No. 3. This, however, was not reflected in the peer voters' opinion. Amazon ranked a very close second behind Apple in the peer vote, almost completely closing the opinion gap from previous years and fast gaining on Apple's voting position. Table 1: The Gartner Supply Chain Top 25 for 2013 Rank Company Peer Opinion (1) (172 voters) (25%) Gartner Opinion (1) (33 voters) (25%) 3-year weighted ROA (2) (25%) Inventory Turns (3) (15%) 3-year weighted Revenue Growth (4) (10%) Composite Score (5) 1 Apple 3203 470 22.3% 82.7 52.5% 9.51 2 McDonald's 1197 353 15.8% 147.5 5.9% 5.87 3 Amazon.com 3115 475 1.9% 9.3 33.6% 5.86 4 Unilever 1469 522 10.5% 6.5 9.0% 5.04 5 Intel 756 515 15.6% 4.2 11.4% 4.97 6 P&G 1901 493 8.6% 5.8 3.6% 4.91 7 Cisco Systems 1167 517 8.5% 11.2 7.8% 4.67 8 Samsung Electronics 1264 298 11.6% 18.5 15.7% 4.35 9 Coca Cola Company 1779 278 11.7% 5.5 14.0% 4.33 10 Colgate-Palmolive 794 324 18.9% 5.2 3.6% 4.27 11 Dell 1409 342 6.2% 30.7 -0.6% 4.05 12 Inditex 745 221 18.0% 4.2 13.4% 3.85 13 Wal-Mart Stores 1629 282 8.8% 8.1 4.9% 3.79 14 Nike 955 236 14.1% 4.2 10.6% 3.62 15 Starbucks 808 159 16.5% 4.8 11.5% 3.41 16 PepsiCo 810 314 8.6% 7.8 10.5% 3.41 17 H&M 399 41 28.2% 3.7 6.7% 3.22 18 Caterpillar 714 247 5.8% 2.8 23.4% 2.91 19 3M 999 105 13.3% 4.2 6.9% 2.87 20 Lenovo Group 397 211 2.5% 22.2 29.8% 2.75 21 Nestlé 679 112 13.3% 5.1 -0.6% 2.51 22 Ford Motor 552 231 5.7% 15.1 3.1% 2.51 23 Cummins 74 139 13.3% 5.3 13.5% 2.48 24 Qualcomm 122 45 12.7% 8.5 25.9% 2.37 25 Johnson & Johnson 730 144 9.6% 2.9 3.3% 2.35 Notes 1 Gartner Opinion and Peer Opinion based on each panel's forced-rank ordering against the definition of "DDVN Orchestrator" 2 ROA: ((2012 net income/2012 total assets)*50%) + ((2011 net income/2011 total assets)*30%) + ((2010 net income /2010 total assets)*20%) 3 Inventory Turns: 2012 cost of goods sold /2012 quarterly average inventory 4 Revenue Growth: ((change in revenue 2012-2011) *50%) + ((change in revenue 2011-2010) *30%) + ((change in revenue 2010-2009) *20%) 5 Composite Score: (Peer Opinion*25%) + (Gartner Research Opinion*25%) + (ROA*25%) + (Inventory Turns*15%) + (Revenue Growth*10%) 2012 data used where available. Where unavailable, latest available full-year data used. All raw data normalized to a 10-point scale prior to composite calculation. "Ranks" for tied composite scores are determined using next decimal point comparison. Source Gartner (May 2013) Gartner analysts highlighted three standout trends for supply chain leaders this year: A New Frontier of Performance Many companies are working on building out the foundational components of an end-to-end supply chain across disparate businesses, focusing on improving core supply chain functions, and creating more common processes and systems across them. More-advanced companies describe a wide range of initiatives that build on the foundation, including end-to-end supply chain segmentation, simplification, cost-to-serve analytics, multitier visibility and supply network optimization. "What differentiates the top companies is where they are in the life cycle of these innovations," said Stan Aronow, research director at Gartner. "The leaders have gone beyond the theory and are now deploying the capabilities that others are just starting to consider. In doing so, they are finding new and creative ways to use these capabilities, exploring synergies and opportunities they hadn't necessarily anticipated in advance. Leaders are discovering that the combination of capabilities they are now implementing brings them to a new frontier of performance, and affords them an entirely new toolbox with which they can orchestrate the optimization of their business and leap ahead of the competition." A New Imperative for Smarter Growth Against a backdrop of slow growth, many companies might have been expected to retrench and slip back to focusing their supply chains solely and exclusively on delivering cost reductions and efficiency gains to corporate bottom lines. Instead, in 2013, leaders are embracing a new imperative for growth, realizing they have to get smarter about how they do it. "At leading companies in diverse industries, the supply chain organization is no longer narrowly focused on driving efficiencies and cost cutting; it sees itself, and is seen by its CEO, as a growth enabler," said Ms. Hofman. "Part of 'getting smarter' about growth is partnership across the business. Leading high-tech and consumer product companies, for instance, are approaching new markets with cross-functional teams that include sales, marketing, operations and IT to holistically design a synchronized entry strategy: starting with the customer and designing the right product, pricing, margin targets, service levels, and supply chain network design and tradeoffs that will all work together to achieve the goal." Getting to the Heart of Talent Acquiring, developing and retaining supply chain talent continues to be a major focus area for companies, and Gartner continues to publish extensive research in this area. Companies are investing time and resources in expanded university relationships, rotational programs, enhanced career progression planning specific to supply chain, multichannel learning options, supply chain certification programs, supply chain leadership development, and others. "Leading supply chain organizations are going beyond specific talent initiatives to look at the fundamentals of motivation in their supply chain teams," said Mr. Aronow. "For them it's about engaging hearts, not just minds; it's about igniting passion and excitement for the work, not just compliance. These organizations use terms such as wanting to be a 'destination company,' or an 'employer of choice' in supply chain. They're finding ways to connect individual activity not only to their corporate goals, but to a larger aspirational goal." More detailed analysis is available in the report "The Gartner Supply Chain Top 25 for 2013." A complimentary copy of the report is available at http://www.gartner.com/technology/supply-chain/top25.jsp. This site includes various reports related to the Supply Chain Top 25, as well as the overall supply chain industry. About the Gartner Supply Chain Top 25 The Supply Chain Top 25 rankings comprise two main components: financial and opinion. Public financial data gives a view into how companies have performed in the past, while the opinion component provides an eye to future potential and reflects future expected leadership, a crucial characteristic. These two components are combined into a total composite score. Gartner analysts derive a master list of companies from the Fortune Global 500 and the Forbes Global 2000, with a revenue cutoff of $10 billion. Gartner then pares the combined list down to the manufacturing, retail and distribution sectors, thus eliminating certain industries, such as financial services and insurance. About Gartner Supply Chain Executive Conference Analysts are discussing the future direction of the supply chain industry at the Gartner Supply Chain Executive Conference. The Gartner Supply Chain Executive Conference 2013 will also be held August 12-13 at the Grand Hyatt Melbourne. For additional information about this conference, please visit http://www.gartner.com/technology/summits/apac/supply-chain/. Members of the media can register to attend this event by contacting susan.moore@gartner.com. The Gartner Supply Chain Executive Conference 2012 will also be held September 23-24 at the Lancaster London. For additional information about this conference, please visit http://www.gartner.com/technology/summits/emea/supply-chain/. Members of the media can register to attend this event by contacting laurence.goasduff@gartner.com. Additional information from the events will be shared on Twitter at http://twitter.com/Gartner_inc and using #Gartnerscc About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,402 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-05-02T02:09:00Z australian-organisations-to-spend-70-million-on-business-process-management-suites-in-2013-gartner

Sydney, 2 May 2013 — Australian organisations are forecast to spend almost A$70 million on business process management suites (BPMS) in 2013, an increase of 10.4 percent over 2012, according to Gartner. Worldwide spending on BPMS is expected to reach US$2.8 billion, up 9.5 percent compared to 2012. Speaking ahead of the keynote presentation at the Gartner Business Process Management Summit in Sydney this month, Gartner vice president and distinguished analyst Janelle Hill said: “Significant changes in the BPMS marketplace over the last two years have altered the market landscape, especially growing interest in open-source BPM-enabling technologies, market consolidation driven by several acquisitions and the advent of next-generation intelligent BPMSs (iBPMSs). The market is now mainstream and experiencing continued, healthy growth. Total revenue in the global BPMS software market is expected to grow at a compound annual growth rate of 10 percent over the next five years, according to Gartner analysts. Although the BPMS mainstream market continues to grow, it is maturing and changing. Gartner market research has shown that the market grew at double-digit annual percentage rates for every year between 2006 and 2010 before slowing to a single-digit rate of 9.7% in 2011. This slightly slower growth can be attributed to economic conditions and a maturing market, as well as to consolidation driven by recent acquisitions. Several significant changes have occurred during the past two years. Once a leader, Adobe made a major step away from the market in late 2011 when it announced that it would ramp down its investment in its LiveCycle BPMS and restrict its focus to the public sector and financial services. Progress Software made a similar shift in 2012 with its sale of Savvion, a Leader in Gartner's 2010 BPMS Magic Quadrant. Other significant changes include several acquisitions of BPMS vendors or products. “As public companies in a market full of privately held companies, these exits have raised red flags for customers and prospects, and will impact overall market revenue growth,” said Ms. Hill. “Some of this installed base may be replaced in the two years following these vendors' announcements. Despite consolidation pressures; however, we also continue to see many new BPMS market entrants.” Another significant trend has been the growing interest in open-source, BPM-enabling technologies. BonitaSoft, for example, was founded just three years ago and has already reached more than 1.5 million downloads of its open-source BPMS. Red Hat also acquired Barcelona-based Polymita, highlighting its recent acceleration of its move into the open-source BPMS market with technology that compliments jBPM. In addition, an open-source ECM vendor Alfresco, has an open-source workflow engine project called Activiti.org. Gartner has seen an increase in BPM client inquiries about these market developments. The advent of the next generation of BPMSs (iBPMSs) has also affected the market. An iBPMS expands traditional BPMS capabilities by adding new functionality, such as near-real-time process intelligence, advanced and embedded analytics, complex-event processing (CEP), support for social collaboration and support for mobility. A number of vendors have updated their products to become iBPMSs. “Business managers and knowledge workers are being asked to make faster and better decisions in an ever-changing business context; however, they cannot do so without improved visibility into their operations and environments,” said Ms. Hill. “To meet this challenge, leading organisations are seeking to make their business operations more intelligent by integrating analytics into their processes and the applications that enable them. This trend towards intelligent business operations represents a significant shift in BPM tool capabilities and is being adopted rapidly.” Additional information is available in the report "Market Update: Match BPMS Vendors to Your Usage Scenarios." The report is available on Gartner's website at http://www.gartner.com/resId=2287820 About Gartner Business Process Management Summit 2013 The Gartner BPM Summit is designed to meet the needs of BPM practitioners, business and IT change leaders at every level of maturity, from those who are planning their first BPM initiative to those who are ready to stretch the boundaries of BPM programs already in place. During the Summit, Gartner analysts will explore proven BPM best practices and the latest BPM technologies and deliver the actionable insights, information and problem-solving needed to create or expand a successful BPM program. For further information about the Gartner BPM Summit please visit: www.gartner.com/ap/bpmAbout Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

2013-04-17T00:24:00Z gartner-recommends-a-hybrid-approach-for-business-to-employee-mobile-apps

Global technology research and advisory firm ​Gartner, Inc. predicts that hybrid apps, which offer a balance between HTML5-based web apps and native apps, will be used in more than 50 percent of mobile apps by 2016. While native application development offers the ultimate user experience and performance for mobile applications, the trade-off is often a fragmented set of development tools and multiple versions of an application to serve the same user need – because different versions must be made for each type of device or operating system. However, the promise of HTML5 with offline capabilities and animation-rich tools fell short of expectations, causing developers to consider hybrid architectures to better leverage mobile device capabilities. “The BYOD trend and the increased pressure on organizations to deploy mobile applications to accommodate mobile work styles of employees will lead businesses to manage a portfolio of mobile application architectures, and hybrid architectures will be especially well-suited to business-to-employee applications,” said Van Baker, research vice president at Gartner. While mobile becomes a requirement for everything, there is no single device that will meet all needs. Gartner forecasts that by the end of 2013, mobile phones will overtake PCs as the most common web access device worldwide and by 2016, PC shipments will be less than 50 percent of combined PC and tablet shipments. “The implications for IT is that the era of PC dominance with Windows as the single platform will be replaced with a post-PC era where Windows is one of a variety of environments that IT will need to support,” said Mr. Baker. In parallel, a wide variety of devices that provide alternate methods of access will proliferate, including set-top boxes, internet TVs, appliances, and wearable personal devices. All these devices will demand support from the business, and therefore a multi-device strategy is necessary and will need to be integrated into existing applications and architectures – not added separately. “While hybrid apps will be the majority of enterprise mobile apps, web technologies like HTML5 will make up the most commonly used languages for building mobile applications by 2015,” said David Mitchell Smith, vice president and Gartner Fellow. However, different requirements for consumer (B2C) and enterprise (B2E) scenarios will result in very different uses of native, web and hybrid approaches (see Table 1). Table 1: Consumer/Enterprise Split in 2015 Category Native Hybrid Web Consumer 40 40 20 Enterprise 10 60 30 Source: Gartner (November 2012) “We recommend organizations are open to augmentations to the Web (such as hybrid Application Development) to deploy on mobile today, with the goal that more should be done without those augmentations after 2015,” said Mr. Smith. “Organizations also need to continue to develop web technology skills, find the right uses for promising new technologies and approaches like HTML5, and deal with the uncertainty and speed of the consumer-driven mobile landscape. All the while it’s important to maintain IT governance while increasing productivity and usability.” Additional information is available in the report "Predicts 2013: Portal and Web Technologies." The report is available on Gartner's web site at http://www.gartner.com/resId=2257216. Gartner analysts will further discuss how HTML 5 and other new web technologies are evolving at the Gartner Application Architecture, Development & Integration Summit 2013, 22-23 July in Sydney. For more information please visit www.gartner.com/ap/aadi. Additional information from the event will be shared on Twitter at http://twitter.com/Gartner_inc using #GartnerAADI. About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in 12,400 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,300 associates, including 1,390 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-04-16T00:10:00Z gartner-by-2015-10-of-it-security-enterprise-product-capabilities-will-be-in-the-cloud

By 2015, 10 percent of overall IT security enterprise product capabilities will be delivered in the cloud, according to Gartner, Inc. The services are also driving changes in the market landscape, particularly around a number of key security technology areas, such as secure email and secure Web gateways, remote vulnerability assessment, and Identity and Access Management (IAM). Gartner expects the cloud-based security services market to reach $4.2 billion by 2016. "Demand remains high from buyers looking to cloud-based security services to address a lack of staff or skills, reduce costs, or comply with security regulations quickly," said Eric Ahlm, research director at Gartner. "This shift in buying behavior from the more traditional on-premises equipment toward cloud-based delivery models offers good opportunities for technology and service providers with cloud delivery capabilities, but those without such capabilities need to act quickly to adapt to this competitive threat." A January 2013 Gartner survey on security spending shows high demand from security buyers for cloud-based security service offerings. Security buyers from the U.S. and Europe, representing a cross section of industries and company sizes, stated that they plan to increase the consumption of several common cloud services during the next 12 months. The highest-consumed cloud-based security service is email security services, with 74 percent of respondents rating this as the top service. Furthermore, 27 percent of the respondents indicated they were considering deploying tokenization as a cloud service. Gartner believes regulatory compliance measures to comply with the Payment Card Industry Data Security Standard (PCI DSS), for example, are driving much of the growth of interest in tokenization as a service. As a service, tokenization allows security buyers to avoid having to house personally identifiable information (PII) or other confidential information. The service allows organizations to remove tokenized systems from being considered "in scope" for PCI compliance, thus removing the burden of regulating the environment. Another area that is likely to experience high growth is security information and event management (SIEM) as a service. Much of the interest is attributed to regulatory compliance concerns and security buyers' need to reduce costs in the area of log management, compliance reporting and security event monitoring. However, many customers in the enterprise segment will remain cautious about sending sensitive log information to cloud services, and this will continue to be an important aspect for security-as-a-service providers to address. "The overall customer demand for numerous cloud security services presents an opportunity for creating or partnering with cloud services brokers," said Mr. Ahlm. "The customer demand for a brokerage becomes apparent as organizations move more assets to the cloud and require multiple security services to span multiple clouds and/or mixtures of clouds and on-premises." Gartner is advising value-added resellers (VARs) to supplement product implementations with cloud-based alternatives that offer large customers reduced operational cost and thereby increase the likelihood of customer retention in this market segment. VARs that fail to offer cloud-based alternatives might experience a decline in implementation revenue from customers seeking cloud-based solutions in certain market segments. Ease of deployment and relief from technology maintenance offer buyers of cloud-based controls direct cost savings. Based on the value that cloud security brings, security buyers may purchase less hardware or software and require fewer implementation services. They can budget through operating expenditure, rather than through capital expenditure. In addition, cloud-based controls can provide more-current protection, sometimes avoiding complex and costly upgrades. "The value that cloud services bring to security buyers is measurable in terms of capital and operational cost reduction," said Mr. Ahlm. "Security providers that currently offer only a hardware/software-based solution requiring implementation should build product road maps that allow customers to move to the cloud at their pace." More detailed analysis is available in the report "Demand for Cloud-Based Offerings Impacts Security Service Spending". The report is available on Gartner's website at http://www.gartner.com/resId=2408215. Gartner analysts will take a deeper look at the outlook for security solutions at the Gartner Security & Risk Management Summit taking place in Sydney 19-20 August. For more information, visit www.gartner.com/ap/security Information from the Gartner Security & Risk Management Summits 2013 will be shared on Twitter at http://twitter.com/Gartner_inc using #GartnerSEC. About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-04-15T03:54:00Z gartner-identifies-top-10-technology-trends-for-the-energy-and-utilities-sector-in-2013

A new report from research and advisory firm Gartner, Inc. identifies the top ten technology trends affecting the global energy and utility markets in 2013, as the industry faces significant challenges from ongoing environmental sensitivity, changing policymaker attitudes and consumer expectations. “Searching for successful business models that will address these issues and generate anticipated shareholder returns in uncertain regulatory settings is a top priority for this industry,” said report author Kristian Steenstrup, vice president and Gartner Fellow. “This is in addition to protecting the security of critical generation and delivery infrastructure, as well as maintaining system reliability with aging physical assets. Public and private utilities are looking at how technology can reduce cost, drive efficiencies and enhance competitive advantage.” According to Mr Steenstrup, what was once considered a conservative and slow-moving industry has seen a wide range of innovation from within and outside the traditional IT organisation. He believes that understanding business trends is a crucial requirement for energy and utility organisations to create a successful IT strategy in this market. The top ten technology trends are (in no particular order): Social Media and Web 2.0 Utility IT leaders have opportunities to use social media as a customer acquisition and retention medium for competitive energy retailers, as a consumer engagement channel to drive customer participation in energy efficiency programs and as the emerging area of crowd-sourcing distributed energy resources coordination. Social media for outage communications is also rising in importance and value for utilities and customers experiencing outages. Opportunities to use social media to improve internal utility business processes are starting to emerge. Big Data Smart grid development will increase data quantity by several orders of magnitude, driven by a host of edge devices, as well as new IT and OT applications such as advanced metering infrastructure (AMI), synchrophasors, smart appliances, microgrids, advanced distribution management, remote asset monitoring, event avoidance and self-healing networks. In addition to significantly impacting data volume, smart grid initiatives will produce a different variety of data, such as temporal, spatial, transactional, streaming, structured and unstructured. Mobile and Location-Aware Technology Lowering costs and improving the accuracy and effectiveness of the field force are the main drivers for utilities to deploy mobile and wireless technologies. Mobile and location-aware technology spans hardware (such as ruggedized laptops, PDAs and smartphones), communication products (such as navigation, routing and tracking technologies like GPS) and services (such as cellular digital packet data and general packet radio service, using high-speed terrestrial data networks, Wi-Fi and satellites). Cloud Computing and SaaS Although the utility industry trails other sectors in cloud adoption due to security and reliability concerns, solutions are beginning to emerge in areas such as smart meter, big data analytics, demand response coordination and GIS. Early implementers of utility cloud and SaaS include organisations interested in providing common application and data services to multiple utility entities, such as cooperative associations and transmission system operators, smaller municipal and cooperatives without extensive infrastructure or budgets, and investor-owned utilities (IoUs) conducting short-term smart grid pilots interested in quick time-to-market, with minimal impact on production systems. Sensor Technology Sensors are applied extensively throughout the entire supply, transmission and distribution domains of utilities. Sensor fusion — the addition of onboard digital signal processing and associated software development capabilities — is accelerating potential applications. Widespread utility adoption is challenged by specific implementation requirements, such as ruggedisation, electromagnetic shielding, temperature extremes, cybersecurity and remote access. In-Memory Computing Increasing use of in-memory computing (IMC) application infrastructure technologies as enablers inside multiple types of software and hardware products will result in rapid IMC adoption by mainstream, risk-averse IT organisations. The ability of IMC to support high-scale, high-throughput and low-latency use cases will make it possible for IT organisations to implement innovative scenarios, such as those addressing processing of the smart-grid-generated metering and real-time sensor data. IT and OT Convergence Virtually all new technology projects in utilities will require a combination of IT and OT investment and planning, such as AMI or advanced distribution management systems (ADMSs). More than any industry, the utility sector faces the challenge of the separation between IT and OT management, coupled with the importance of hybrid projects that link IT and OT systems. The industry will benefit by aligning their OT support, standards and procedures with those used for IT, shortening the time to develop governance over OT. This will ensure that when integration of IT and OT is inevitably done there is already some alignment in standards. Advanced Metering Infrastructure AMI constitutes a cornerstone of the smart grid by potentially providing a communication backbone for low-latency data aimed at improving distribution asset utilization failure detection, and facilitating consumer inclusion in energy markets. Different market structures, regulatory drivers and benefit expectations create different ownership models for components of the AMI technology stack, which favour different technology solutions across the globe. Communication Technology The distributed nature of utility assets, combined with the need for more efficient asset management and labour use, makes mobility and supporting communication technologies high investment priority areas for utilities. The smart grid drive toward better observability of the distribution network requires machine-to-machine (M2M) monitoring systems that are similar in function to low bandwidth SCADA, but use different communication technologies and approaches (such as personal-area networks (PANs), HANs, FANs, substation, control centre and enterprise LANs, and shared wide-area networks (WAN). Predictive Analytics Predictive analytics has become generally used to describe any approach to data mining with four attributes: an emphasis on prediction, rapid time to insight, an emphasis on the business relevance of the resulting insights and an increasing emphasis on ease of use, thus making the tools accessible to business users. Common applications include understanding the future failure patterns of equipment, or the likely load from certain customer groups or regions. By understanding likely future circumstances, organisations are better able to allocate investments to maximize returns. Additional information is available in the report "Top 10 Technology Trends Impacting the Energy and Utility Industry in 2013." The report is available on Gartner's website at http://www.gartner.com/resId=2383715 About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organisations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. ###

2013-04-11T22:30:00Z gartner-says-banks-that-are-too-big-to-fail-may-also-be-too-big-to-succeed

Big banks may be considered too big to fail, but their size and operational complexity create performance drags that could also make them too big to succeed, according to Gartner, Inc. Bank CIOs and COOs must innovate in IT and operations to negate a problem Gartner has identified as the "law of diminishing IT returns." "Exponential increases in demand for IT are a problem for all banks, particularly because IT budgets have failed to keep pace with demand. Big banks' internal economies of scale — which make them better able to absorb fixed overheads due to a larger customer base and stronger buying power — should give them an advantage over smaller banks," said David Furlonger, vice president and distinguished analyst at Gartner. "However, Gartner's data continues to show that these supposed economies of scale are actually being overwhelmed at big banks — typically those with annual revenue greater than $10 billion — by accelerating demand and complexity." Gartner has identified the following key impacts on big banks and associated recommendations: The increasing size and complexity of big banks is outstripping the ability of their CIOs to provide effective IT and operational support. IT is more important to the intricately interconnected global economy than ever before. Everyone involved in business — from senior management to lower-level employees to customers and clients to business partners — expects to use new technologies for business purposes. The phenomena of rapidly escalating demand, limited IT scalability and diminishing returns on IT investments are especially prominent in heavily digitized industries such as banking and insurance. Their products are fundamentally intangible, and IT plays a primary role in virtually every aspect of operations. "CIOs and COOs should address the impact of the law of diminishing IT returns in executive management steering committee meetings. Initial investments in IT efficiency require subsequent investments in superior delivery and management, such as more automation and self-service portals, visualization and information-centric technologies, due to increased demand," said Peter Redshaw, managing vice president at Gartner. "They should also simplify wherever possible as many 'too big to fail' firms remain too complex to manage well. The focus should be on improving process simplification, standardization, application portfolio rationalization, data quality, openness and divestment." Increasing digitalization has created exponential growth in demand that exceeds the bank CIO's ability to supply IT cost-effectively. CIOs and COOs are well aware of the extraordinary and constantly increasing demand for IT services. One of the most striking examples is the pervasive use of consumer-owned devices for business purposes. This is forcing enterprises worldwide to introduce bring your own device (BYOD) policies. The surge in IT demand, however, does not stop with BYOD. IT is now expected to support cloud-based applications, employee use of social media, connectivity with external business partners, and many other new demand-driven IT use cases, many of which are effectively beyond the control of the enterprise's IT and operations organizations. "It is important to recognize that the IT organization's resources cannot be expanded indefinitely to support never-ending increases in demand. CIOs must be able to identify high-priority projects that deliver real business value, and decline to support, or at least limit support to, other initiatives," said Mr. Furlonger. "CIOs and COOs should change senior leaders' perceptions of the value of IT and operations and expand their view of return on investment to include "defined" business value. Deeper knowledge of, and visibility into, total cost of product design, manufacture and support will make it possible to identify profitable and unprofitable operations." IT spending outside the bank CIO's control renders traditional management models obsolete. Business units, from sales and marketing to manufacturing and logistics, now routinely make their own purchasing decisions about infrastructure, systems and applications. IT and operations must eventually implement and manage all IT assets and processes, but these costs are rarely taken into account in the evaluation, selection and purchasing process. Moreover, these costs will certainly increase due to the fragmentation of technologies and run-cost support mechanisms, such as security, data management and version control. "Banks need to improve the governance model. CIOs must lobby senior executives at steering committee meetings to place greater emphasis on improving governance models, shared services and centers of excellence across product areas, using lower-cost locations, and outsourcing appropriate functions," said Mr. Redshaw. "They should evaluate non-financial-services management models. In industries other than financial services, IT is no longer in the "back office," and this provides opportunities to learn from others. Enterprises such as Google, Facebook and Amazon provide valuable role models and a source of ongoing best practices for banks to learn from. Moreover, the Internet is making collaboration easier, so best practices can be shared and disseminated more rapidly." More detailed analysis is available in the report "Banks That Are 'Too Big to Fail' Are Also Too Big to Succeed." The report is available on Gartner's website at http://www.gartner.com/resId=2357615. About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-04-10T22:21:00Z gartner-says-worldwide-pc-shipments-in-the-first-quarter-of-2013-drop-to-lowest-levels-since-second-quarter-of-2009

Worldwide PC shipments totaled 79.2 million units in the first quarter of 2013, a 11.2 percent decline from the first quarter of 2012, according to preliminary results by Gartner, Inc. Global PC shipments went below 80 million units for the first time since the second quarter of 2009. All regions showed a decrease in shipments, with the EMEA region experiencing the steepest decline. "In the first quarter of 2013, it was the fourth consecutive quarter that showed a drop in worldwide PC shipments," said Mikako Kitagawa, principal analyst at Gartner. "Consumers are migrating content consumption from PCs to other connected devices, such as tablets and smartphones. Even emerging markets, where PC penetration is low, are not expected to be a strong growth area for PC vendors. "Unlike the consumer PC segment, the professional PC market, which accounts for about half of overall PC shipments, has seen growth, driven by continuing PC refreshes. Despite the fact that some regions already passed the peak of PC refresh, overall professional PC demand continued to grow." HP and Lenovo were in a virtual tie for the top position in the first quarter of 2013 (see Table 1). HP had a very challenging quarter, as it recorded its worst shipment decline since the acquisition of Compaq in 2003. HP's consumer business negatively affected its overall shipment volume, but its professional business was also under attack by competitors. Table 1 Preliminary Worldwide PC Vendor Unit Shipment Estimates for 1Q13 (Units) Company 1Q13 Shipments 1Q13 Market Share (%) 1Q12 Shipments 1Q12 Market Share (%) 1Q12-1Q13 Growth (%) HP 11,687,778 14.8 15,301,906 17.2 -23.6 Lenovo 11,666,400 14.7 11,652,664 13.1 0.1 Dell 8,734,892 11.0 9,838,121 11.0 -11.2 Acer Group 6,843,184 8.6 9,582,046 10.9 -29.3 Asus 5,360,470 6.8 5,552,329 6.2 -3.5 Others 34,914,286 44.1 37,170,712 41.7 -6.1 Total 79,207,010 100.0 89,197,778 100.0 -11.2 Note: Data includes desk-based PCs and mobile PCs, including mini-notebooks but not media tablets such as the iPad. Source: Gartner (April 2013) Lenovo's worldwide PC shipments were flat compared with a year ago. While its shipment growth rate exceeded the overall industry average, it was Lenovo's slowest growth since the first quarter of 2009. The slowdown was attributed to a shipment decline in Asia/Pacific, where more than 50 percent of Lenovo's PCs were shipped. Dell also had a challenging quarter, registering a shipment decline in all regions except Japan. In Gartner's preliminary view, Dell's shipment growth in Japan was boosted by moderate demand, driven by a corporate refresh. Dell's discussions about a possible leveraged buyout impacted shipments, as competitors aggressively attacked Dell's position in the professional market. In the U.S. market, PC shipments totaled 14.2 million units in the first quarter of 2013, a 9.6 percent decline from the first quarter of 2012 (see Table 2). It marked a record of six consecutive quarters of shipment declines. "Although the overall economy had some upward momentum, it did not help buoy PC growth, suggesting the economic recovery is having little impact on PC market conditions," Ms. Kitagawa said. "Similar to other mature markets, the U.S. will see the installed base of consumer PCs decrease going forward. This is because many of these systems will not be replaced with PCs; they will be displaced by other devices, or simply retired." Apple and Lenovo were the only vendors among the top five in the U.S. to experience PC shipment growth in the first quarter of 2013. HP held onto the top position, accounting for 24.2 percent of PC shipments in the U.S.; however, its shipments declined 23.3 percent from the first quarter of 2012. Table 2 Preliminary U.S. PC Vendor Unit Shipment Estimates for 1Q13 (Units) Company 1Q13 Shipments 1Q13 Market Share (%) 1Q12 Shipments 1Q12 Market Share (%) 1Q13-1Q12 Growth (%) HP 3,447,894 24.2 4,493,572 28.5 -23.3 Dell 2,956,661 20.8 3,459,925 22.0 -14.5 Apple 1,650,012 11.6 1,535,951 9.8 7.4 Toshiba 1,278,883 9.0 1,349,900 8.6 -5.3 Lenovo 1,265,902 8.9 1,112,582 7.1 13.8 Others 3,623,468 25.5 3,788,927 24.1 -4.4 Total 14,222,820 100.0 15,740,856 100.0 -9.6 Note: Data includes desk-based PCs and mobile PCs, including mini-notebooks but not media tablets such as the iPad. Source: Gartner (April 2013) PC shipments in EMEA totaled 23.3 million units in the first quarter of 2013, a 16 percent decline from the same period last year. It was the third consecutive quarter of declining shipments, and it was the steepest decline for the region since Gartner began tracking the region. Ongoing economic uncertainties in Southern European countries resulted in lower spending in those markets. Similar to other regions, consumers' interest continues to focus on smartphones and tablets, rather than PCs. In Asia/Pacific, PC shipments totaled 27.6 million units in the first quarter of 2013, a 10.3 percent decline from the first quarter of 2012. This region also experienced its strongest decline since Gartner began tracking PC shipments. Asia/Pacific buyers remained cautious in spending amid a fragile economic environment. Both China and India experienced year-over-year shipment declines. These results are preliminary. Final statistics will be available soon to clients of Gartner's PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. Additional research can be found on Gartner's Computing Hardware section on Gartner's website at http://www.gartner.com/it/products/research/asset_129157_2395.jsp. About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-04-10T01:44:00Z gartner-ceo-and-senior-business-executive-survey-shows-52-percent-of-ceos-have-a-digital-strategy

2013 will be a turning point year as CEOs and senior executives, by a ratio of more than four to one, plan to increase IT investment in 2013, rather than cut it, according to a recent survey by Gartner, Inc. The 2013 Gartner CEO and Senior Executive Survey found that, as macro uncertainties abate, 78 percent of CEOs now feel able to plan their 2013 and 2014 investments and growth. The Gartner CEO and Senior Executive Survey of more than 390 senior business leaders in user organizations worldwide was conducted between October and December 2012. Qualified organizations were those with annual revenue of $250 million or more. The survey results show that while major political and economic uncertainties obstructed business investment last year, the fog is now clearing, and digital will play a prominent role in CEOs' 2013 plans. "This is the year when business leadership teams must commit to investing bravely and deeply to redevelop the technology and information capability of their firms," said Mark Raskino, vice president and Gartner fellow. "After more than a decade of modest investment and sorting out the basics, it's time to think ahead. Business leaders tell us they recognize the need to invest in e-commerce, mobile, cloud, social and other major technology categories, and the capabilities they enable. That can't be done from within existing IT budgets alone." Gartner's CEO and senior executive survey showed that many business leaders think they have a digital strategy, as 52 percent of survey respondents said that they have a digital strategy. "CEOs and leadership teams must crystallize what they mean by digital strategy and work with a small subgroup from the executive team to define what 'digital' means and how it manifests in the broader business strategy," said Jorge Lopez, vice president and distinguished analyst at Gartner. "They must ensure all elements of the digital strategy link clearly to the core business strategy, and that they do not form an independent, possibly distracting, program of change." Business leaders intend to change the mix of leadership talent needed to make that change — with chief data officers, chief digital officers and new heads of innovation on the way. The survey found that 19 percent of business leaders expect to see a chief digital officer by 2014, and 17 percent expect to see a chief data officer. "CIOs should embrace growing digital, data and innovation needs, and not stand back from them," said Mr. Lopez. "CIOs who intend to stay with their firms for longer than two years should be developing digital business, business information governance and innovation leadership capabilities in themselves and in their teams. CIOs who intend to retire or step back into other roles should help their organizations by incubating next-generation talent in the areas of digital media, information exploitation, and digitally enabled product and service innovation. This can be done inside as well as outside the IT department." "A number of organizations are already making new, very big bets in information and technology innovation that run to hundreds of millions of dollars of fresh investment," Mr. Raskino continued. "The greater risk now is assuming that your lackluster technology capability can remain a 'back burner' issue for another couple of years." More detailed analysis is available in the report "CEO and Senior Executive Survey 2013: As Uncertainty Recedes, the Digital Future Emerges." The report is available on Gartner's website at http://www.gartner.com/resId=2387715. Gartner will examine the business trends and implications for IT during the complimentary webinar, "Chief Executive Concerns and the IT Implications" on May 7 at 9 a.m. EDT and noon EDT. To register for the webinar, please visit http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&resId=2392415&ref=Webinar-Calendar.About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #

2013-03-28T09:38:00Z gartner-says-worldwide-it-spending-on-pace-to-reach-us-3-8-trillion-in-2013

March 28, 2013 — Worldwide IT spending is projected to total $3.8 trillion in 2013, a 4.1 percent increase from 2012 spending of $3.6 trillion, according to the latest forecast by Gartner, Inc. Currency effects are less pronounced this quarter with growth in constant dollars forecast at 4 percent for 2013. The Gartner Worldwide IT Spending Forecast is the leading indicator of major technology trends across the hardware, software, IT services and telecom markets. For more than a decade, global IT and business executives have been using these highly anticipated quarterly reports to recognize market opportunities and challenges, and base their critical business decisions on proven methodologies rather than guesswork. "Although the United States did avoid the fiscal cliff, the subsequent sequestration, compounded by the rise of Cyprus' debt burden, seems to have netted out any benefit, and the fragile business and consumer sentiment throughout much of the world continues," said Richard Gordon, managing vice president at Gartner. "However, the new shocks are expected to be short-lived, and while they may cause some pauses in discretionary spending along the way, strategic IT initiatives will continue." Worldwide devices spending (which includes PCs, tablets, mobile phones and printers) is forecast to reach $718 billion in 2013, up 7.9 percent from 2012 (see Table 1). Despite flat spending on PCs and a modest decline in spending on printers, a short-term boost to spending on premium mobile phones has driven an upward revision in the devices sector growth for 2013 from Gartner's previous forecast of 6.3 percent. Table 1. Worldwide IT Spending Forecast (Billions of U.S. Dollars) 2012 Spending 2012 Growth (%) 2013 Spending 2013 Growth (%) 2014 Spending 2014 Growth (%) Devices 665 9.0 718 7.9 758 5.7 Data Center Systems 141 1.9 146 3.7 152 4.0 Enterprise Software 279 3.5 297 6.4 316 6.7 IT Services 878 1.5 918 4.5 963 4.9 Telecom Services 1,655 -0.4 1,688 2.0 1,728 2.4 Overall IT 3,618 2.1 3,766 4.1 3,917 4.0 Source: Gartner (March 2013) "The global steady growth rates are a calm ocean that hides turbulent currents beneath," said John Lovelock, research vice president at Gartner. "The Nexus of Forces — social, mobile, cloud and information — are reshaping spending patterns across all of the IT sectors that Gartner forecasts. Consumers and enterprises will continue to purchase a mix of IT products and services; nothing is going away completely. However, the ratio of this mix is changing dramatically and there are clear winners and losers over the next three to five years, as we see more of a transition from PCs to mobile phones, from servers to storage, from licensed software to cloud, or the shift in voice and data connections from fixed to mobile." The outlook for 2013 for data center systems spending is forecast to grow 3.7 percent in 2013, down 0.7 percent from Gartner's previous forecast. This reduction is largely due to cuts to the near-term forecast for spending on external storage and the enterprise in the economically troubled EMEA region. Worldwide enterprise software spending is forecast to total $297 billion in 2013, a 6.4 percent increase from 2012. Although the growth for this segment remains unchanged from Gartner's previous forecast, this belies significant changes at a market level, as stronger growth expectations for database management systems (DBMS), data integration tools and supply chain management compensate for lower growth expectations for IT operations management and operating systems software. While the outlook for IT services remains relatively unchanged since last quarter, continued hesitation among buyers is fostering hypercompetition and cost pressure in mature IT outsourcing (ITO) segments and reallocation of budget away from new projects in consulting and implementation. The global telecom services market continues to be the largest IT spending market and will remain roughly flat over the new several years, with declining spending on voice services counterbalanced by strong growth in spending on mobile data services. More detailed analysis on the outlook for the IT industry will be presented in the webinar "IT Spending Forecast, 1Q13 Update: The Nexus of Forces Effect on Spending." The complimentary webinar will be hosted by Gartner on April 2 at 11 a.m. EDT. During the webinar, Gartner analysts will look at where IT spending is headed in 2013. To register for the webinar, please visit http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&resId=2359126&ref=Webinar-Calendar. Gartner's IT spending forecast methodology relies heavily on rigorous analysis of sales by thousands of vendors across the entire range of IT products and services. Gartner uses primary research techniques, complemented by secondary research sources, to build a comprehensive database of market size data upon which to base its forecast. The Gartner quarterly IT spending forecast delivers a unique perspective on IT spending across hardware, software, IT services and telecommunications segments. These reports help Gartner clients understand market opportunities and challenges. The most recent IT spending forecast research is available at http://www.gartner.com/technology/research/it-spending-forecast/. This Quarterly IT Spending Forecast section includes links to the latest IT spending reports, webinars, blog posts and press releases. About Gartner Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com. # # #