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Avaya appoints Miles Davis as Channel Leader for Southeast Asia, Pacific and Japan

Announcement posted by Avaya 17 Nov 2021

Avaya veteran appointed to drive channel transformation and assist partners with navigating new cloud-based environments and capabilities

Sydney, Australia – November 17, 2021 – Avaya (NYSE:AVYA) today announced that Miles Davis has been appointed Channel Leader for Southeast Asia, Pacific and Japan. Davis has been tasked with driving Avaya’s channel strategy and partnerships across the region, including supporting its community to deliver on the promise of cloud, hybrid work, digital collaboration strategies and customer service transformations to business - all within the newly-launched Avaya Edge Partner Program for 2022. 


Davis brings with him more than 20 years’ experience in channel, front line and solution sales leadership. He began his journey in 2000 with Nortel in Sydney, where he managed the ANZ distribution business. In 2005, Davis migrated to Canada, where he led the channel partner business and played an integral part in the organisation’s evolution to Avaya.


Over his career, Davis has worked in regional sales leadership through to the wider mandate of managing mid-market sales for the Americas International theatre, a remit that involved growing Avaya’s profile in Central America/Latin America (CALA) and Canada. He was also involved in the launch of Avaya Cloud Office, Contact Centre as a Service (CCaaS) and the Avaya subscription service to new and existing channel partners across the region.


Under Davis’ leadership, the APJ channel team will focus on nurturing and expanding channel partner relationships in government, banking, financial services and education, and on assisting partners with navigating cloud-based systems to unlock new capabilities and revenue streams. Additionally, the team will continue providing non-traditional IT channel partners, including those focused on retail, networking, cyber-security and healthcare, yet looking for an entry point into the communications space as they undergo their own digital transformations.


Commenting on his appointment, Davis said, “Companies across the APJ region have accepted the critical role that digital applications and services play in their day-to-day operations and have been increasingly moving towards a hybrid cloud set-up.  


“Channel partners have emerged as a guiding light to business and enterprise customers on all things technology, and I will endeavour to help them navigate common customer queries, particularly regarding how value-added services and third-party applications can improve operations, and how artificial intelligence (AI) and automation can augment the customer and employee experience. I will also be able to offer insight into the transition from reseller to agency models, which has been a trend in the channel partner space in recent times.”


Davis is based in Sydney and reports to Fadi Moubarak , Vice President for Channels at Avaya.


“Miles has been with Avaya for the long-haul, overseeing channel partner markets across the world and amassing a wealth of knowledge about their challenges, priorities and the evolution of the market,” Mr Moubarak said.


“He will bring this expertise to propelling them into the future, promoting cloud-based communication and collaboration solutions tailored to work for their businesses, employees and cost-models.”