Forrester places TOPdesk in top 15 ESM vendors

TOPdesk, a global enterprise service management technology provider, announced it has been profiled as one of the top 15 vendors that "matter most," as detailed in the Forrester report, "The Forrester Wave™: Enterprise Service Management, Q4 2021." 

The Forrester report identifies TOPdesk as a "Contender," citing the company's solution as a credible offering for small and medium-sized organisations. Forrester's evaluation finds TOPdesk's strengths as "the system's ease of use to overcome common hurdles when applying service management outside of IT," with reference customers noting that setup took less than 10 minutes.

The Forrester Wave report highlights how enterprise service management (ESM) continues to redefine organisations. Forrester notes that throughout the global COVID pandemic, ESM platforms have enjoyed a surge in usage and moved up quickly to help organisations manage remote environments as well as facilitate complex processes such as remote onboarding and return-to-office initiatives. 

The report also acknowledges ESM's inroads across organisational functions, moving beyond IT, HR and facilities. Likewise, the introduction of artificial intelligence has made platforms more productive and intelligent, with request, incident, change, and knowledge management functions benefiting from these enhancements. 

These trends have allowed ESM platforms to increasingly support business critical applications.

Forrester Wave™ reports are published regularly to assist in the technology buying process. The reports evaluate software and hardware vendors and service providers. The transparency of the Forrester Wave™ criteria and evaluation process, makes it one of the most trusted sources in technology provider analysis. 

According to Forrester's evaluation, "TOPdesk makes enterprise service management adoption easy for customers" and acknowledges customer approval of the company's strategy of simplifying IT service management concepts to take a broader enterprise-wide approach to service management. 

The full "The Forrester Wave™: Enterprise Service Management, Q4 2021" report is available here https://page.topdesk.com/en/forrester-wave-esm-2021. 

- ends -

About Forrester

Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 70 million real-time feedback votes; and the shared wisdom of our clients. To learn more, visit https://www.forrester.com

About TOPdesk

Since 1993, TOPdesk has helped organisations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge and forming partnerships.

Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,600 organisations around the world deliver better services. Customers rate TOPdesk a 4.6 out of 5 on Gartner Peer Insights.

TOPdesk has been recognised as a 2021 Gartner Peer Insights Customers’ Choice For IT Service Management Tools, has been named a strong performer by Forrester, and received the "2021 Best Customer Support" and "2021 Best Usability" awards from TrustRadius. 

For more information, visit https://www.topdesk.com