TOPdesk recognised as a Gartner’s Customers’ Choice for third year in a row

For the third consecutive year, TOPdesk, a provider of the highly rated, cloud-based service management platform, has been named a Customers' Choice in the 2022 Gartner Peer Insights 'Voice of the Customer': IT service management (ITSM) tools. 

ITSM tools facilitate the tasks and workflows associated with managing and delivering quality IT services. These are most heavily used by IT service desks and IT service delivery functions. 

“We’re honoured to be recognised as a Gartner’s Customers’ Choice for IT service management tools,” said Australian General Manager Marian den Ouden. 

“Delivering effective IT service management solutions to happy customers is our topmost priority at TOPdesk.” 

TOPdesk received a 4.5 out of a 5-star rating, and 91% of TOPdesk customers "would recommend" the solution to their peers and colleagues based on 113 reviews submitted as of December 2021 on Gartner Peer Insights™. 

According to feedback collected in the report, customers said that TOPdesk's support experience are among its best attributes, followed by product capabilities.

TOPdesk helps organisations improve service management processes by providing a user-friendly self-service platform and providing comprehensive support. TOPdesk’s out-of-the-box platform also enables for a high-quality enterprise service management solution.

For key clients Nando’s Australia and Wodonga TAFE, TOPdesk’s self-service portal facilitated a better IT experience and empowered people to fix IT problems for themselves.

The Gartner Peer Insights Customers' Choice is based on honest feedback and ratings from users who have experience purchasing, implementing and using ITSM solutions.

To view TOPdesk's complete Gartner Peer Insights™ review data, visit TOPdesk Reviews, Ratings, & Alternatives – Gartner 2022. The page includes customer reviews, rates and an overview of TOPdesk's solution capabilities.

ENDS

 

About TOPdesk 

Since 1993, TOPdesk has helped organisations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge and forming partnerships. 

Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,600 organisations around the world deliver better services. Customers rate TOPdesk a 4.5 out of 5 on Gartner Peer Insights.  

TOPdesk has been recognised as a 2022 Gartner Peer Insights Customers’ Choice For IT Service Management Tools, has been named a strong performer by Forrester, and received the "2021 Best Customer Support" and "2021 Best Usability" awards from TrustRadius.

For more information, visit https://www.topdesk.com. 

About Gartner Peer Insights
Gartner Peer Insights is an online platform of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased customer feedback. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

Gartner, Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools, Peer Contributors, Mar. 29, 2022.

Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner's research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.