TOPdesk tops TrustRadius ‘Top Rated’ for the sixth consecutive time!

TOPdesk’s highly rated, cloud-based service management platform, has again won a TrustRadius ‘Top Rated’ for IT service (ITSM) and facility management.

ITSM tools facilitate the tasks and workflows associated with managing and delivering quality IT services. These are most heavily used by IT service desks and IT service delivery functions. 

“Being awarded TrustRadius Top Rated for an amazing sixth time is testament to how regarded our service platform is by customers – we are so proud to have won again,” said TOPdesk’s IT Service Management Consultant Dan Brooks.

“Delivering effective and easy-to-use IT service management solutions to our customers is at the heart of TOPdesk.” 

According to feedback collected by TrustRadius, customers ranked the quality of TOPdesk's support experience as among its best attributes. Reviewers also rate highly their likelihood to renew their subscription to TOPdesk.

TOPdesk helps organisations improve service management processes by providing a user-friendly self-service platform while providing friendly and prompt support. TOPdesk’s out-of-the-box platform also enables for a high-quality enterprise service management solution.

For key clients Nando’s Australia and Wodonga TAFE, TOPdesk’s self-service portal facilitated a better IT experience and empowered people to fix IT problems for themselves. 

“TOPdesk is our new service support solution built to improve support experiences and reduce the email clutter between departments,” said Dean Callaghan, ICT Team Leader at Wodonga TAFE.

Since launching in 2016, the TrustRadius Top Rated Awards are the industry standard for unbiased recognition of the best business to business technology products. The awards are based entirely on customer feedback via reviews and have never been influenced by analyst opinion or status as a TrustRadius customer.

TOPdesk's TrustRadius reviews are available to view on the TrustRadius website. The page includes customer reviews and TOPdesk popular features.
 

ENDS


About TOPdesk 

Since 1993, TOPdesk has helped organisations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge and forming partnerships. 

Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,600 organisations around the world deliver better services. Customers rate TOPdesk a 4.6 out of 5 on Gartner Peer Insights.  

TOPdesk has been recognised as a 2022 Gartner Peer Insights Customers’ Choice For IT Service Management Tools, named a strong performer by Forrester, and awarded Top Rated in IT service management (ITSM) and facility management by TrustRadius.

For more information, visit https://www.topdesk.com. 

About TrustRadius

TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. 

Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, Texas, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.