HCF Drives Cloud Data Modernisation Initiatives with Talend to Increase Quality of Customer Care

SYDNEY - November 28, 2022 - Talend, a global leader in data integration and data management, today announced that HCF, Australia’s largest not-for-profit health insurer, has been driving its cloud data modernisation initiatives with Talend and has successfully improved its overall agility, trust in data-driven decision making, and efficiency across the organization to better serve its customers. The company is now onto the second phase of its digital transformation, where it is implementing AI, machine learning, and advanced analytics into the BI generation and reporting process to mitigate risk and improve business strategies.

Four years ago, HCF began its data modernisation push, which focused on using its data in innovative ways to improve the quality of care for its 1.8 million members, analyse the affordability and value of its services, and drive the organisation’s growth.

“When we initiated our transformation, we recognised that data was the key to HCF’s future and that our current systems were simply inadequate,” said Amiet Dhagat, Head of Data Services and Artificial Intelligence, HCF. “By implementing data modernisation, we’re now able to provide services for use cases across the whole enterprise. Now we have a single, central source of trusted information instantly accessible, and Talend is extensible to core business processes across the enterprise.”

Previously, HCF’s data environment was siloed, without a single source of truth, and limited in its ability to scale and support new use cases. HCF implemented a metadata-based ingestion framework that merged the capabilities of Talend, Snowflake, and AWS as the core for its cloud-based infrastructure. Talend was selected to replace the multiple previous data integration tools and implement effective data quality measures. The new architecture enabled the team to create a single source of truth for various sources of data and increased the accessibility of that data by making it cloud-native.

HCF started seeing results in 2021, according to Dhagat. "We were able to consolidate 68,000 reports into 300 concise reports drawing from 100+ dashboards, which drew from the same single, central source of information," he said. "Now our executives can trust the insights they get from the analytics team—and this, in turn, creates a win for our customers, who get better coverage and better value from our services."

Due to the success of the first phase, HCF has now begun the second phase of its transformation—bringing more AI, machine learning, and advanced analytics into the BI generation and reporting process. These new capabilities will bring additional business value in multiple forms—from new insights about fraud, integrity, waste, and abuse, to more personalised digital marketing campaigns that better leverage segments and more cost-effective media buying and conversion strategies.

"In an increasingly competitive and changing market environment, businesses are relying on healthy data to be agile in order to improve and expand customer services, create business process efficiencies, and identify growth opportunities," said Mark Fazackerley, Regional Vice President, Australia, and New Zealand, Talend. "HCF’s data journey and accomplishments illustrate the benefits from organisation-wide data health with a proper approach and solutions. We will be there to support them as they continue to innovate and achieve desired outcomes from their transformation initiatives."

For more information about how companies are using Talend solutions, please visit the website.

About Talend 

Talend, a global leader in data integration and data management, is taking the work out of working with data.

Talend offers the only end-to-end platform that combines enterprise-grade data integration, integrity, and governance capabilities to unify data across any cloud, hybrid, or multi-cloud environment. With Talend’s no-code and low-code modules, data experts and business users actively collaborate to make data more discoverable, usable, and valuable organisation-wide. Over 7,250 customers around the world rely on Talend for healthy data and a healthy business. Top analyst firms and industry media recognise Talend as a leader in data management software. 

For more information, please visit www.talend.com and follow us on LinkedIn.com and Twitter @Talend.