How to Choose the Right Carpet Cleaner: A Homeowner’s Checklist

Choosing the right carpet cleaner is important for your carpets to look and last. With so many to choose from it can be hard to decide which one is best for you. At Wizard Cleaning we know making an informed decision is key to getting the best results. So we've put together a checklist to help you make that decision.

1. Check Credentials and Certifications

Why:

Make sure the carpet cleaner is certified and has the qualifications. Certifications from industry bodies like the Institute of Inspection, Cleaning and Restoration Certification (IICRC) means the company follows industry standards and practices.

What to do:

• Check the company's certifications and qualifications.
• Look for affiliations with industry bodies that promote best practice in carpet cleaning.

2. Research Company Reputation

Why:

A company's reputation will give you an idea of their reliability, professionalism and the quality of their work. Check reviews and testimonials to see what customers are saying and what the common issues are.

What to do:

• Read reviews on Google, Yelp or social media.
• Ask friends, family or neighbours who have used a carpet cleaner.
• Look for any unresolved complaints or bad reviews and how they responded to them.

3. Experience and Expertise

Why:

Experience is key to a good carpet clean. An experienced company will be able to clean all types of carpets and stains and have honed their skills over time.

What to do:

• Ask about the company's experience in the industry and the types of carpets they specialise in.
• Ask about their experience with specific issues like pet stains, high traffic areas or delicate fibres.

4. Cleaning Methods and Equipment

Why:

Different cleaning methods and equipment will give different results. Knowing the methods used by the company will help you decide if they are right for your carpets and your needs.

• Ask about the methods they use (e.g. steam cleaning, dry cleaning, encapsulation) and the benefits.
• Ask about the equipment they use and make sure it's modern and well maintained.

5. Pricing Structure

Why:

Clear pricing will avoid surprise costs and ensure you get value for money. Knowing how the company charges will allow you to compare options.

What to do:

• Ask for a detailed quote that outlines the costs for each service and any extra charges.
• Ask about their pricing structure—flat rate, by the square metre or hourly.
• Ask if there are any discounts or specials.

6. Insurance and Guarantees

Why:

Insurance and guarantees will give you peace of mind. Insurance covers your property in case of accidental damage and guarantees the company will stand by their work and customer satisfaction.

What to do:

• Check the company has liability insurance to cover any damage or accidents that may happen during the clean.
• Ask about their satisfaction guarantee and what they do if you're not happy with the results.

7. Eco-Friendly Options

Why:

Eco-friendly cleaning options are becoming more popular due to minimal impact on the environment and health. If you're concerned about chemicals or have sensitivities, look for companies that offer green cleaning.

What to do:

• Ask about the cleaning products and solutions they use.
• Ask if they offer environmentally friendly or non-toxic options.

8. Customer Service

Why:

Good customer service is key to a smooth experience. A company with great customer service will be responsive, professional and listen to your needs.

What to do:

• Test their responsiveness by how quickly they get back to you and how they handle your questions or concerns.
• Assess their professionalism and communication during your interaction with them.

9. Service Packages and Customisation

Why:

Different companies offer different service packages that may include extra treatments or special services. Knowing what's included in each package will help you choose the one that suits you best.

What to do:

• Look at the service packages and what's included in each.
• Ask if they can customise a package to suit your needs, like adding extra treatments for stains or high traffic areas.

10. Prompt and Reliable Service

Why:

Timeliness and reliability are important so your carpet cleaning gets done on time and with minimal disruption to your day.

What to do:

• Check their availability and scheduling options.
• Ask about their punctuality and what they do to ensure on time service.

End

Choosing the right carpet cleaning service requires consideration of many things, from credentials to pricing to customer service. Use this checklist to make an informed decision and get the best service for your needs. At Wizard Cleaning we offer customised carpet cleaning solutions for your home. Now get started and keep your carpets clean and healthy.