Granicus A/NZ celebrates excellence in the public sector with annual Digital Government Awards
Announcement posted by Granicus 27 Nov 2024
SYDNEY, Australia - 27 November 2024 - Granicus, the leading provider in Australia and New Zealand government technology, has today announced the winners of its 2024 Digital Government Awards. Since 2010, Granicus' annual awards program has honoured organisations and individuals in the public sector who have embraced innovative solutions to improve citizen experiences.
"Granicus technology proudly underpins some of Australia's best digital transformation projects across the public sector - from initiatives in sustainability to community liveability - empowering governments to foster engagement, increase efficiency, and improve transparency and community trust," said Gabriele "G" Masili, chief customer officer at Granicus. "The Granicus Digital Government Awards showcase governments' commitment to digital transformation and service delivery to their constituents."
The winners of the Granicus 2024 Digital Government Awards for Australia & New Zealand are:
- Changemaker of the Year - City of Gold Coast (QLD) - Recognised for the success of its 'What's on Gold Coast' project, and positive outcomes in community engagement and customer feedback.
- Community Engagement Award - The City of Unley (SA) - Celebrated for its conscientious community engagement approach to its 'Shaping Unley - Building Greener Neighbourhoods Together' Project.
- Operational Excellence Award - Department of Customer Service NSW (NSW) - Awarded for its digital-first 'Government Technology Platforms (GTP) AMANDA DevOps Uplift Project' to increase operational efficiencies, reduce costs, and better support the NSW Government workforce.
- Service Delivery Award - Woollahra Municipal Council (NSW) - For its use of human-centric design and community engagement to develop the digital services people want, such as its 'Resident Parking Permit Process Project', with the exceptional user experience they expect.
- Website of the Year (People's Choice) - City of Gold Coast (QLD) - Celebrated for the design of its intuitive and user-centric 'What's on Gold Coast' website, with enhancements to improve accessibility, functionality, search optimisation, and website navigation for customers.
Almost 60 per cent of local governments in Australia leverage Granicus' solutions to continuously improve community engagement.
Granicus will be presenting today at the New South Wales Government's Digital NSW Showcase 2024 to demonstrate solutions to enhance service delivery across State Government. Speak with an expert to explore Granicus' innovative solutions, purpose-built for government.
Commentary from Granicus A/NZ Digital Government Award winners:
Mayor Michael Hewitson, City of Unley:
"The City of Unley is recognised by the United Nations as one of Australia's three 'Tree Cities of the World'. We are committed to building greener neighbourhoods with the aim of increasing tree canopy cover to 31% by 2045. Using innovative solutions, Council was able to implement a digital-first approach to its Shaping Unley Community Engagement Framework to deliver the 'Building greener neighbourhoods together' project. We are proud of our community-led project and Granicus' recognition."
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Chad Lusseni, Senior Platform Engineering Manager, Government Technology Platforms (GTP) at Digital NSW:
"The New South Wales Government is undergoing a major digital transformation program to enhance customer service delivery and improve citizen outcomes. With the Granicus AMANDA platform, the Platform Engineering team at Government Technology Platforms (GTP) has taken a streamlined approach to licensing and regulatory service delivery. This project has driven operational efficiency by significantly reducing bottlenecks in internal processes and enhancing workforce productivity. Additionally, by automating labour-intensive processes and reducing deployment times, the team has better-positioned agencies to support their talented workforce and deliver improved services."
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Raj Gopalakrishnan, Website Project Manager at Woollahra Municipal Council:
"Woollahra Municipal Council is committed to delivering the services our community needs with exceptional user experience. With Granicus OpenForms we have replaced paper Resident Parking Permit forms and a manual process with a sustainable, digital and vastly improved solution for our customers and staff. Public feedback to the new online application and payment process has been extremely positive and as this is the highest demand area of our business, we couldn't be happier!"
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About Granicus
Granicus is the global leader in customer engagement and experience technology and services for the public sector. Now powering almost 30 billion digital interactions globally each year and connecting over 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, engagement and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, Latin America and the Caribbean, and Canada. Engagement Cloud, a dedicated public participation platform manages everything Governments need from consultation with the community to collaboration, increasing overall participation, removing barriers, saving time and resources, gaining actionable insights and enhancing community connection. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Media contact:
Espresso Communications
Olivia Hammond, Senior Consultant