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Fin365 acquires Qwrk Outsourcing to deliver a one-stop-shop for software and technology outsourcing services.

Announcement posted by Fin365 16 Jun 2025

Fin365, a leading provider of software and technology solutions for the financial services industry, has announced the acquisition of Qwrk, a back-office outsourcing company based in Australia and the Philippines, known for its specialised support for financial services firms.

The acquisition will help Fin365 meet the accelerating demand for technology outsourcing services by providing outsourcing roles that complement and strengthen its software offerings; creating a unique, integrated service model that combines cutting-edge tech with deep human expertise.

Leveraging the cutting-edge capabilities of Microsoft technologies such as Dynamics 365, Power Automate, Power BI and Copilot, Fin365's software delivers data intelligent business transformation, helping its customers simultaneously improve both the client experience & business productivity.

Fin365's CEO, Stephen Handley, says the idea to acquire Qwrk was prompted by a gaping hole Fin365 identified in the market.

"Over the last few years, we've seen a complete paradigm shift, largely driven by Microsoft, in the way financial services businesses think about technology. The desire to embrace cutting edge technology has reached a fever pitch. But right now, we have a situation where innovation is outpacing adoption. It's very difficult for our customers to keep up and ensure they're taking maximum advantage. This has led to an increase in the need for technology consulting and resources such as CTOs, business analysts & software developers. However, our customers were finding it difficult to find service providers who combined the technical depth and financial services industry experience. Three years ago, we started providing additional technology services for our software customers. The demand has been overwhelming, more than doubling each of the past two years."

Mr. Handley added that the acquisition was the natural evolution of an existing partnership.

"Qwrk has been providing outsourcing resources to Fin365 and our customers for over 4 years. To meet the growing demand, we've jointly designed a bespoke recruiting and development strategy, ensuring we attract and retain the right talent. Through this collaboration, we've come to know the Qwrk team very well. They're great professionals who share our values and our vision of improving the access and affordability of financial services."

Qwrk's Managing Director and Founder, Jo Hall, said the nature of outsourcing is rapidly evolving, with growing demand for more specialized capabilities.

"While demand for traditional outsourcing roles such as administration, paraplanning, and compliance remains strong, we're seeing even faster growth in the need for technology and data-focused roles. Outsourcing today isn't about offloading unwanted tasks—it's about finding team members with the right skill sets and the right attitude, no matter where the talent is located."

"Merging Qwrk Outsourcing and Fin365 ensures our clients benefit from more integrated services, and our people benefit from being part of a shared vision and purpose," Hall added.

Fin365's GM of Sales and Marketing, Jess Bulafkin, highlighted the benefits for Fin365 customers.

"It's quite unusual for a software provider to also offer technology outsourcing services. Generally, they prefer to refer to 3rd party consultants. For a variety of reasons, we've found this approach has generally failed to deliver the optimum outcome for our customers. By building an integrated software and services business, we can provide our customers a "one-stop-shop" for a broader set of needs and ensure the highest level of quality and customer satisfaction." 

About Fin365

Fin365 is the leading provider of enterprise grade, AI-powered data management & workplace productivity software for the financial services industry.

Leveraging the power of Microsoft's enterprise technologies, Fin365 has added the necessary data intelligence, connectivity and functionality required to turn these cutting-edge tools into instantly useful solutions that facilitate measurable business transformation for our customers. 

Media Contact

E: jess@fin365.com.au 

About QWRK Outsourcing

Founded in 2010, Qwrk Outsourcing began as a paraplanning company and has since evolved into a full suite back-office solutions provider for the Australian financial services industry.

With deep roots in financial services and a passion for helping, Qwrk offers a comprehensive suite of support services - including paraplanning, client service, compliance, and software solutions - designed to help advisers reclaim their time and focus on what matters most: their clients. 

Media Contact

E: jo.hall@qwrk.com.au

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