Hayylo Appoints Former Telstra Health Leader Michael Donnelly as Executive Chairman

Melbourne, Australia — 23 July 2025 — Hayylo, the leading client-communication platform for aged care and disability providers, today announced the appointment of Michael Donnelly—formerly Head of Aged & Disability at Telstra Health—as its new Executive Chairman.

Over a 16-year tenure with Telstra Health (and previously iCareHealth), Michael established and grew the company's aged and disability care software business, ultimately supporting more than 60,000 residential aged care beds nationwide. His track record of marrying frontline care with scalable technology makes him one of the sector's most respected leaders.

"Hayylo is uniquely approaching communication in a way that drives real value,"
said Michael Donnelly. "Care only works when everyone is connected, nothing is missed and efficiency is built into every interaction—that's exactly what Hayylo delivers. With Support at Home about to be enacted, I can see why there's even stronger provider interest in Hayylo. We are committed to keep investing to support this growth."

Greg Satur, Co-Founder & CEO of Hayylo, added:

"Michael has spent 16 years proving that smarter technology drives better care. His leadership will help us bring our communication-first model to providers faster, at a time when the sector urgently needs new ways to grow."

Hayylo's platform consolidates phone, SMS, email and branded-app conversations into a single, asynchronous thread. By eliminating phone tag and making information instantly available to clients, families and care teams, teams report up to 70 percent reduction in communication effort, roughly 25 percent gains in scheduling efficiency and markedly lower cancellation rates. This communication-led approach goes significantly beyond traditional "portals", giving organisations a clear path to stronger margins and better experiences.

About Michael Donnelly

Michael spent over a decade and a half with Telstra Health/iCareHealth, most recently as Head of Aged & Disability at Telstra Health. Earlier roles include Head of Clients & Growth at Telstra Health and Principal, Clients & Growth at iCareHealth. He is widely regarded for building high-performing teams and bringing practical technology solutions to the agedcare sector.

About Hayylo

Hayylo is Australia's leading client-communication platform for aged-care and disability providers. By streamlining inbound and outbound conversations across multiple channels, Hayylo reduces operational effort, unlocks new revenue opportunities and enables exceptional client experiences—proving that when you re-think communication, you re-think what's possible in care.

Media Contact

Greg Satur
CEO @ Hayylo hello@hayylo.com