Your admin team is flat out — so why is everything still falling behind?

If you run a General Practice, you already know the feeling. Referral letters, recall lists, pathology follow-ups all landing on your busiest people at the worst possible time. Tasks bounce between staff because no one clearly owns them, things slip through, and the same problems resurface every Monday morning.

So you've put more hands on deck. And somehow the backlog still hasn't budged the costs just went up.

That's not a people problem. It's usually a system one. More staff on a broken system means a bigger salary bill and the same chaos. The fix is structural, not numerical and that's what this session is about.

On Wednesday 24 June at 10:00am AEST, we're running a free, one-hour live session: Your Admin Team Is Busy: So Why Is Everything Still Falling Behind? It's built for Practice Owners and Managers who are tired of firefighting and want a clearer way to run the back office.

We'll get into:

- Why more staff doesn't clear the backlog and the real bottleneck behind it

- The three kinds of work quietly draining your front desk every day

- How to move that work offsite without losing quality, compliance or control

- A look inside a General Practice already running the GP Hero offsite model

- Your concrete next step so you leave with a plan, not just inspiration

If you're not familiar with us: GP Hero gives Australian General Practices trained offsite support teams who take on the admin load that slows clinics down — so your in-clinic staff can focus on patients, not paperwork. This session is a chance to see how that actually works, with no obligation and nothing to buy on the day.

It'll be hosted by Sarah Boorman and May Ann Abrasado, and there'll be time for your questions live.

It's free, live on Zoom, and registration closes before we go live.

Save your spot: https://info.gphero.com.au/your-admin-team-is-busy

See you there,
Demie — GP Hero