Join industry leaders to Discover & Master Online Customer Service

July 7th 2009, London, UK

Webinar: Thursday, July 23rd at 12.30pm

Space is limited. Reserve your free Webinar seat now at:

https://www2.gotomeeting.com/register/431672130

Overview

Moving customer services online seems like a no brainer.

Letting customers communicate with you via the web as an additional channel is now a ‘must have’!

But where do you start?

Join our live webinar to hear Megan Easey, Head of Customer Support at leading online gaming company Betsson; Jon Snow, Editor of Call Centre Clinic; and specialist Online Customer Service provider nGenera CIM discuss these issues and present some real world, pragmatic recommendations for you to take your next steps.

Questions this Discover & Master webinar will answer include:

What does online customer service mean?

How will it impact on my efficiency?

What new agent skills do we require?

Will it mean more staff and more human resources issues?

How do customers react?

What kind of special training is needed for customer support agents?

What about technology and integrating with existing legacy systems?

What are the timelines of implementation, from start to finish?

How do we build a business case and get board buy in?

And most importantly, in times of recession, how do we prove return on investment?

Tell your colleagues about this important Discover & Master webinar.

Title: Discover & Master - Online Customer Service

Date: Thursday, July 23, 2009

Time: 12:30 PM - 1:30 PM BST

After registering you will receive a confirmation email containing information about joining the Webinar.

This Webinar is being promoted in association with the Who’s Who of UK Call Centres. To join click below or paste the link into your browser:

http://www.linkedin.com/groupRegistration?gid=1803753

Keywords:

Call centre, call centre, call center, call centers, contact centre, contact centres, contact center, contact centers, customer service, customer management, customer interaction, customer care, customer support, technical support, help desk, BPO, business process outsourcing, workforce optimisation, workforce optimization, workforce management, staff retention, recruitment, training, unified communications, IVR, service automation, CRM, customer relationship, web chat, live chat, social media, social networking