TiVo Selects RightNow to Deliver Better Customer Experiences
Announcement posted by RightNow Technologies 08 Jul 2009
RightNow On Demand Customer Relationship Management Improves Agent Effectiveness and Allows Customers to Help Themselves
Sydney, 8 July 2009 — TiVo Inc., leader in digital video recording, has chosen RightNow (NASDAQ: RNOW) on demand customer relationship management (CRM) to help customer service agents deliver better customer experiences. With RightNow, TiVo intends on increasing the satisfaction of its 3.2 million subscribers, while lowering customer support costs.
RightNow enables TiVo to:
Provide consistent and accurate information - such as installation instructions, TiVo features or trouble shooting - to customers online
Arm agents with complete and up-to-date information to quickly and efficiently answer customer inquiries
Gather real-time customer feedback to drive more personalised communication and proactive engagement with customers
“With RightNow we can empower our customers to find the information they need quickly and easily, plus we can improve agent productivity by putting the information agents need to serve our customers right at their fingertips,” said Art Clessuras, vice president of operations, TiVo Inc.
Provide consistent and accurate information - such as installation instructions, TiVo features or trouble shooting - to customers online
Arm agents with complete and up-to-date information to quickly and efficiently answer customer inquiries
Gather real-time customer feedback to drive more personalised communication and proactive engagement with customers
“With RightNow we can empower our customers to find the information they need quickly and easily, plus we can improve agent productivity by putting the information agents need to serve our customers right at their fingertips,” said Art Clessuras, vice president of operations, TiVo Inc.
About RightNow Technologies
RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organisations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.