Aspect Communications unveils first in series of wireless applications
Announcement posted by Aspect Communications 21 Apr 2001
Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of multichannel contact servers for managing customer transactions, today announced Aspect Mobile Banking -- a secure, wireless
mobile banking application that provides live- and self-service applications to customers using Palm devices and cell phones.
Aspect Mobile Banking is built on Aspect's contact server to ensure all customer transactions, regardless of communication channel, are passed to the correct self- or live-service resource and that the resource has all the
customer context and data. Aspect's solution is not a "silo" application; instead, it is integrated with existing contact centre and enterprise resources, so end-customers have consistent service regardless of the channel.
"By offering this solution, Aspect enables businesses to provide contact centre support for another emerging customer communication channel -- wireless devices," said Katrina Howell, analyst in the Customer Contact Technology Practice of market research company, Frost & Sullivan. "Customers expect a consistent level of customer service whether they use wireline or wireless communication channels to contact an enterprise. Aspect's contact server platform integrates wireless self-service applications with multichannel contact centres instead of treating them as `silos'."
"Aspect is working to deliver a broad range of integrated mobile solutions to the financial, travel and retail industries," said Peter McNamee, Aspect's Managing Director for Australasia.
"Aspect Mobile Banking aims to help companies reduce operational costs, extend their brand, build customer loyalty and build competitive advantage systems that make much more complex distinctions between callers and route
them to appropriate voice-mail or operator assistance."
Aspect Mobile Banking allows consumers to access a range of services for their accounts. Consumers can check credit limits in real time, check account balances, perform account transactions such as fund transfers and stop payments, pay bills and receive alerts and notifications using Palm devices and cell phones.
Aspect's contact server ensures that the consumer will be able to reach a knowledgeable agent, if desired, at any stage of the transaction. By tracking all transactions performed on the mobile devices, Aspect's contact server provides complete context of the current transaction to the agent immediately upon connection. This results in rapid problem resolution and improved customer service.
Aspect Communications recently announced that more than 150 customers in Australia and New Zealand selected Aspect's technology to enhance their CRM strategies. Companies who have selected Aspect include Western Power,
BankWest, Carlton and United Breweries, E-trade, Microsoft, Vodafone, American Express, AXA Australia, Avis, Cellular One and Amway.
About Aspect Communications
Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The
Aspect Portal contact server allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact centre - the core of any company's CRM strategy. Aspect's contact server synchronises all contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the
Fortune 50. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call the Sydney Head office on (02) 8923 1300.
mobile banking application that provides live- and self-service applications to customers using Palm devices and cell phones.
Aspect Mobile Banking is built on Aspect's contact server to ensure all customer transactions, regardless of communication channel, are passed to the correct self- or live-service resource and that the resource has all the
customer context and data. Aspect's solution is not a "silo" application; instead, it is integrated with existing contact centre and enterprise resources, so end-customers have consistent service regardless of the channel.
"By offering this solution, Aspect enables businesses to provide contact centre support for another emerging customer communication channel -- wireless devices," said Katrina Howell, analyst in the Customer Contact Technology Practice of market research company, Frost & Sullivan. "Customers expect a consistent level of customer service whether they use wireline or wireless communication channels to contact an enterprise. Aspect's contact server platform integrates wireless self-service applications with multichannel contact centres instead of treating them as `silos'."
"Aspect is working to deliver a broad range of integrated mobile solutions to the financial, travel and retail industries," said Peter McNamee, Aspect's Managing Director for Australasia.
"Aspect Mobile Banking aims to help companies reduce operational costs, extend their brand, build customer loyalty and build competitive advantage systems that make much more complex distinctions between callers and route
them to appropriate voice-mail or operator assistance."
Aspect Mobile Banking allows consumers to access a range of services for their accounts. Consumers can check credit limits in real time, check account balances, perform account transactions such as fund transfers and stop payments, pay bills and receive alerts and notifications using Palm devices and cell phones.
Aspect's contact server ensures that the consumer will be able to reach a knowledgeable agent, if desired, at any stage of the transaction. By tracking all transactions performed on the mobile devices, Aspect's contact server provides complete context of the current transaction to the agent immediately upon connection. This results in rapid problem resolution and improved customer service.
Aspect Communications recently announced that more than 150 customers in Australia and New Zealand selected Aspect's technology to enhance their CRM strategies. Companies who have selected Aspect include Western Power,
BankWest, Carlton and United Breweries, E-trade, Microsoft, Vodafone, American Express, AXA Australia, Avis, Cellular One and Amway.
About Aspect Communications
Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The
Aspect Portal contact server allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact centre - the core of any company's CRM strategy. Aspect's contact server synchronises all contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the
Fortune 50. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call the Sydney Head office on (02) 8923 1300.